Windows 10: Can't open documents

  1.    05 Jun 2015 #1

    Can't open documents

    I have windows10 installed but some virus infected my firefox browser and i had no option but to refresh my pc which i didn't know would install windows again ,previously when i upgraded to windows 10 from windows7 .. i could see windows.old folder in which i had all my 7's programs but after this refresh ,there was windows.old file of only windows 10.So i assume my 7's all gone.Anyway, after refreshing , i click on start and it didn't open any thing.Tried several fixes which include some kinda script in power shell but it didn't worked.Then somewhere i read ,try to create a new account.I created a new account and login in it but start menu was not working even in that.I deleted the old account and then tried to login with this new account but it didn't worked. I lost all my documents related with old account.Then i decided to restore my pc to get back my documents ,eventually i found recently created restore point by windows,i ran it and was able to get back to my deleted account and my documents,everything was there documents,pics,programs .However i can't open any documents.When i try it says,"Access is denied".
    I have already took the ownership and give full control to a file which i want to open but its not working.Tried to enable built-in administrator account and login with that account and opened that file but same result.Documents folder has "Read-Only attributes checked and when i uncheck it ,it apply the attributes to a single folder under documents not to all folders and files.Some files under documents are encrypted and some are read-only,I also copied documents folder to another drive D when i was running windows7 but it shows the same error "Access denied"when opening files from D drive,Is this related to my previous account which i have deleted and restored back?When i I asked on Microsoft they said, they are working on this and would reply,don't know they will reply about start menu or documents,I don't want to reinstall windows ,is there any solution to this?
    Thank you
    Last edited by Throneback; 05 Jun 2015 at 13:11.
      My ComputerSystem Spec

  2.    06 Jun 2015 #2

    run an anti program first to see what and if you do have a bug. Malwarebytes is good. Do you have up to date AV? Not teaching you to suck eggs but you never know? 7 should be in windows.old if 10 allows it. I dont know that due to not yet being on 10.
      My ComputerSystem Spec

  3.    07 Jun 2015 #3

    Done that ,still problem.
      My ComputerSystem Spec


Related Threads
Hi, everyone. I've trying out the new preview, 10240. Everything works fine except for the default documents folder (and the same for Images). As my screenshots reveal, by default the documents and images folder are the ones with OneDrive. (My...
I get a message "you don't currently have permission to access this folder", when I try to open my documents folder, which is located in the default location in my user account on the C drive. hmmm. I can click on the error message and gain...
Solved Cannot move documents folder in General Support
I am trying to move my documents folder from the external drive I put it on before installing Win10. It looks like its going to move, then says its done but nothing has moved. Any ideas?
Why 2 documents folders? in General Support
I am trying to figure out why I see 2 of many profile folders, such as documents, music, pics, videos. I tried deleting one, and it deletes the other. They are not duplicates, but I cannot figure out what purpose this is serving. Anyone? 19056
Solved How to sort documents in General Support
I have copied my documents from win 7 to win 10 build 9879 and they are reversed in order. For example zip codes is listed first, while acronis is listed last on the page. There are about 50 total docs. on the page. Does anyone know how to...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 07:15.
Find Us