Windows 10: Stuck In Diagnostic Startup Solved

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  1.    29 Jun 2017 #11

    Bizguy's solution helped me in that exact same situation, so many thanks. However, please allow me to mention one caveat. With the Creator's Update, the steps/options are no longer as Bizguy indicated in the original solution. Now one has to click troubleshooting and advanced options to finally reach a page with 6-7 options in which the 5th one is startup settings where one can choose to 'Enable Safe Mode'. (I'm writing from memory, so I might be a bit off, but that's the gist of it.)
      My ComputerSystem Spec

  2.    4 Weeks Ago #12

    Startup Settings was entirely missing from my advanced startup menus. Turns out, my computer needs a special driver to access the (SSD) hard drive. It was a big pain, but here's what I did. Maybe it'll help someone:


    • I made a recovery USB stick on another computer (actually, I used a Windows install USB, which has recovery disk built in).
    • Got my SSD's driver from computer manufacturer's site. I think it ended up being part of the "Intel Rapid Storage Technology Driver", in my case. I was just spit balling and got lucky finding it.
    • Copied driver installer to USB stick.
    • Booted off the stick and open the recovery Command Prompt.
    • Found the driver install exe (drive letters are all swapped around) and run it from the command prompt
    • Then, I could see my actual hard drive. It's letter was F: instead of the usual C:
    • Used bcdedit /set {default} bootmenupolicy legacy to enable the old-school f8 boot menu. Perhaps "{default}" will be a different identifier for some folks (you'll have to google it).
    • Booted with F8, select Safe Mode, boot that way
    • Opened msconfig.exe and disable Safe Mode.
    • Restarted into normal mode.


    That wasn't fun.

    Everyone, please report the "missing login prompt in diagnostic mode" issue via the Windows 10 Feedback app. There's already an issue in there that you can up-vote.
      My ComputerSystem Spec


 
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