regarding blue screen after upgrade

Seeking7823 said:

Now it's on this https://social.technet.microsoft.com...getfile/395547 screen. I don't think it passed the 25%.

I can suppose what option that was but I'm not completely sure. From this point, I want to be absolutely sure about what option or options I plan to try so I can at least be sure about what may not work. This way, I can obviously get closer to what could work.

I'd like for someone to persuade me to try a specific option. What I might do is shut it off to let it possibly physically cool down, and gather some information from the back of it in case that could be of help.

Windows Server 2012 R2? I thought W10 was on this thing?

Seeking7823 said:

The laptop is off now so below is information I just gathered about it. Some spaces were made for a possible trademark concern.
--------
DOL BY ADVAN CED AU DIO
-----------
in tel ins ide
CO RE i 5
----------
Aspi ire V 5
---------
in front of laptop straight above
and down, is what's in back of it
--------------
AN ATEL
N1 36
Bl uetooth
0741-12-6534
(barcode symbol)
(01)07898931331033
----------
Wind ows 8
----------------
A cer
A spire V5-571 ser ies
Model No. : MS2361
DC Rating : 19 V (and some symbol) 3.42A
A spire V5-571P-6604 MFG Date: 2013/01/11
S/N: NXM4AA031302098896600
barcode symbol
SNID: 30203904966
...
Maybe the product key is listed somewhere there, and it's there's certain letters grouped in front of it that I don't know mean it's the product key.

No, no key there. It's Windows 8 originally, so that key will be stored in the BIOS.

Seeking7823 said:

It was surely 8. What's a BIOS?

The Basic Input Output System, which the computer uses to talk to the operating system.

Seeking7823 said:

How exactly would I try this?

You would have to ask the owner of the machine, if they would normally log in using their Microsoft Account email and password. If so, then that machine is linked to their MS account, and if there are ever any problems with activation, this will help.

Seeking7823 said:

One of the problems is that the family member seemed certain that the installation completed, but the person was not specific enough about, and also even could have been mistaken. I have no clue if it was supposedly activated as well.

So do we know when or for how long W10 was working on the machine before it started having problems? I mean, did the problems start immediately after the upgrade, or after a Windows Update came through, or some other event (like an infection or specific program installation)?

Seeking7823 said:

What I mean is that list of options was on the screen.

Got it.

If we can not determine that W10 was installed and activated, maybe the best option would be to restore it to factory condition, grab the keycode and attempt to upgrade it again. Be advised that all personal data and programs will be lost doing this.

There should be a recovery partition on the hard drive which will do the restore operation; you access it this way:

• Turn on your computer, then press <Alt> + <F10> during startup to open Acer
  eRecovery Management.
• Click Restore Operating System to Factory Defaults.
• Click Next. Your hard drive’s original, factory-loaded contents will be recovered.

Make sure the machine is plugged in to the wall and not just running on battery when you do this. Once W8 is back on the machine, you will want to run ShowKeyPlus to grab the keycode. (Then you can proceed to upgrade to W10.) You shouldn't need the key for the upgrade if the system did indeed already upgrade successfully, but it's good to have just in case. I did run across one machine the other day that required a key for a clean installation, even though it had been running W10 for some months.

Seeking7823 said:

From what I recall there was definitely not an email account used to get the laptop on.

Okay then, there is no MS account associated with this laptop.

Seeking7823 said:

Based on the person's claim, it definitely upgraded to the 10 kind but unfortunately I don't have details. This happened right after the update.

Then probably the safest assumption here is that the system never activated.

Seeking7823 said:

What is a keycode, and how do you get it?

Using ShowKeyPlus, as I mentioned above.

Seeking7823 said:

Is it included on that list I provided?

No, and it's not something you'd want to post on a public forum either.

Seeking7823 said:

Can this be useful without a keycode if I don't have a way to find it?

The system itself? Sure. You can restore it to factory condition (W8 - and upgrade to W8.1 if necessary); you can even try to upgrade it again to W10 and see if it works/activates. If you can't get any Windows operating system to install and activate, you can always load a Linux operating system.

Seeking7823 said:

Maybe if I provide the information on that list to a worker in a company that's meant for the making of those specific laptops, that person can help me get the keycode.

The person from Acer will tell you to purchase a set of recovery disks, to put the system back to factory condition (W8), which you can do on your own without buying the disks, using the recovery partition on the hard drive (as long as it's not corrupted).

Seeking7823 said:

The "ALT" and "F10" try didn't work, but I did anyway get something like this http://www.groovypost.com/wp-content...9/sshot-33.png to show.

(Showing your picture here.) The third option would put the system back to factory condition.

Seeking7823 said:

After mainly the third option would be chose, would you recommend that just the drive which Wind ows was installed on or all the drives be removed? This http://media.askvg.com/articles/imag..._Windows_8.png can generally give someone an idea what it's like.

At this point, if you are putting the system back to factory condition, I would say "all drives", so that nothing is left from W10 at all, that could mess things up.