Windows 10: regarding blue screen after upgrade
Windows Server 2012 R2? I thought W10 was on this thing?
The laptop is off now so below is information I just gathered about it. Some spaces were made for a possible trademark concern.
DOL BY ADVAN CED AU DIO
in tel ins ide
CO RE i 5
Aspi ire V 5
in front of laptop straight above
and down, is what's in back of it
Wind ows 8
A spire V5-571 ser ies
Model No. : MS2361
DC Rating : 19 V (and some symbol) 3.42A
A spire V5-571P-6604 MFG Date: 2013/01/11
Maybe the product key is listed somewhere there, and it's there's certain letters grouped in front of it that I don't know mean it's the product key.
It was surely 8. What's a BIOS?
How exactly would I try this?
One of the problems is that the family member seemed certain that the installation completed, but the person was not specific enough about, and also even could have been mistaken. I have no clue if it was supposedly activated as well.
What I mean is that list of options was on the screen.
No, no key there. It's Windows 8 originally, so that key will be stored in the BIOS.
The Basic Input Output System, which the computer uses to talk to the operating system.
You would have to ask the owner of the machine, if they would normally log in using their Microsoft Account email and password. If so, then that machine is linked to their MS account, and if there are ever any problems with activation, this will help.
So do we know when or for how long W10 was working on the machine before it started having problems? I mean, did the problems start immediately after the upgrade, or after a Windows Update came through, or some other event (like an infection or specific program installation)?
If we can not determine that W10 was installed and activated, maybe the best option would be to restore it to factory condition, grab the keycode and attempt to upgrade it again. Be advised that all personal data and programs will be lost doing this.
There should be a recovery partition on the hard drive which will do the restore operation; you access it this way:
- Turn on your computer, then press <Alt> + <F10> during startup to open Acer
- Click Restore Operating System to Factory Defaults.
- Click Next. Your hard drive’s original, factory-loaded contents will be recovered.
Make sure the machine is plugged in to the wall and not just running on battery when you do this. Once W8 is back on the machine, you will want to run ShowKeyPlus to grab the keycode. (Then you can proceed to upgrade to W10.) You shouldn't need the key for the upgrade if the system did indeed already upgrade successfully, but it's good to have just in case. I did run across one machine the other day that required a key for a clean installation, even though it had been running W10 for some months.
From what I recall there was definitely not an email account used to get the laptop on.
Based on the person's claim, it definitely upgraded to the 10 kind but unfortunately I don't have details. This happened right after the update.
What is a keycode, and how do you get it? Is it included on that list I provided? Can this be useful without a keycode if I don't have a way to find it? Maybe if I provide the information on that list to a worker in a company that's meant for the making of those specific laptops, that person can help me get the keycode.
The "ALT" and "F10" try didn't work, but I did anyway get something like this http://www.groovypost.com/wp-content...9/sshot-33.png to show. After mainly the third option would be chose, would you recommend that just the drive which Wind ows was installed on or all the drives be removed? This http://media.askvg.com/articles/imag..._Windows_8.png can generally give someone an idea what it's like.
Okay then, there is no MS account associated with this laptop.
Then probably the safest assumption here is that the system never activated.
Using ShowKeyPlus, as I mentioned above.
No, and it's not something you'd want to post on a public forum either.
The system itself? Sure. You can restore it to factory condition (W8 - and upgrade to W8.1 if necessary); you can even try to upgrade it again to W10 and see if it works/activates. If you can't get any Windows operating system to install and activate, you can always load a Linux operating system.
The person from Acer will tell you to purchase a set of recovery disks, to put the system back to factory condition (W8), which you can do on your own without buying the disks, using the recovery partition on the hard drive (as long as it's not corrupted).
(Showing your picture here.) The third option would put the system back to factory condition.
At this point, if you are putting the system back to factory condition, I would say "all drives", so that nothing is left from W10 at all, that could mess things up.
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