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  1. Joined : Jun 2015
    Posts : 28
    Windows 8.1
       15 Oct 2016 #1

    Denied Access to delete files


    I am experiencing the infamous Blue Screen irregularly and I suspect from reading posts it is linked to AVG Internet Security product. I bought this but later canceled it and thought I had uninstalled it. However later I found that the uninstallation left a lot, if not all, the files behind. Windows, Ccleaner etc. showed the program as being deleted. I subsequently searched AVG and then tried deleting all files found. I am the only user and the administrator; I do not enter my MS password at start-up. I have managed to delete a large no. of files but I am left with several where each time I try to delete I get a message "File access denied - you need to provide administrator permission to delete this file" I click on Continue but I am still denied access.

    How do I get access to delete these files?
      My System SpecsSystem Spec


  2. Joined : Aug 2016
    S/E England
    Posts : 833
    10 Home x64 (1607), Pro x86 (1511 & 1607)
       15 Oct 2016 #2

    Polterry said: View Post
    ...AVG Internet Security product. I bought this but later canceled it and thought I had uninstalled it. However later I found that the uninstallation left a lot, if not all, the files behind.... I have managed to delete a large no. of files but I am left with several where each time I try to delete I get a message "File access denied - you need to provide administrator permission to delete this file" I click on Continue but I am still denied access.

    How do I get access to delete these files?
    Boot to Safe Mode or even to a Command prompt. But before that, I'd try AVG's own remover tool.

    If the uninstallation was unsuccessful, use the AVG Remover tool.
    https://support.avg.com/SupportArtic...-uninstall-AVG
      My System SpecsSystem Spec


  3. Joined : Jun 2015
    Posts : 28
    Windows 8.1
       16 Oct 2016 #3

    Thanks for suggestions. I tried AVG Remover but it found nothing; probably because I had already deleted the bulk of the files. I also tried Command and Safe Mode but both gave Denied message. So the question remains how do I get access to delete files? Would changing to MS login at Start help?
      My System SpecsSystem Spec


  4. Joined : Nov 2015
    Posts : 20
    Windows 10 Pro
       16 Oct 2016 #4

    Take ownership of the files/directories left on your systeme (right click, properties and security tab) and changes the permissions.
      My System SpecsSystem Spec


  5. Joined : Aug 2016
    S/E England
    Posts : 833
    10 Home x64 (1607), Pro x86 (1511 & 1607)
       16 Oct 2016 #5

    Polterry said: View Post
    I tried AVG Remover but it found nothing; probably because I had already deleted the bulk of the files.
    Well...



    ....you could install AVG again. Then the remover would know what to remove.
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 28
    Windows 8.1
       17 Oct 2016 #6

    rpo said: View Post
    Take ownership of the files/directories left on your systeme (right click, properties and security tab) and changes the permissions.
    I tried with Folder but cannot work out how to change settings for Everyone. In System all options are light and "delete"is



    Click image for larger version. 

Name:	AVG file permissions EveryOne.png 
Views:	4 
Size:	88.2 KB 
ID:	106440
    enabled. I am logged in as Administrator anyway. Sorry about upload not familiar with adding files here
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Maine
    Posts : 19,926
    Windows10Pro 64Bit on 2 DeskTop Computers
       17 Oct 2016 #7

    Polterry said: View Post
    I tried with Folder but cannot work out how to change settings for Everyone. In System all options are light and "delete"is



    Click image for larger version. 

Name:	AVG file permissions EveryOne.png 
Views:	4 
Size:	88.2 KB 
ID:	106440
    enabled. I am logged in as Administrator anyway. Sorry about upload not familiar with adding files here
    Install this app made by Brink, let it run, it will add a registry entry, and give you a new command in your file menu to take ownership of the files you can't delete.
    Take Ownership - Add to Context Menu in Windows 10 - Windows 10 Forums
      My System SpecsSystem Spec


  8. Joined : Jun 2015
    Posts : 28
    Windows 8.1
       17 Oct 2016 #8

    Bree said: View Post
    Well...



    ....you could install AVG again. Then the remover would know what to remove.

    No thanks! AVG can only be described in 4 letter words. Suffice it to say it took me 4 weeks and several emails to get a refund
      My System SpecsSystem Spec


  9. Joined : Aug 2016
    S/E England
    Posts : 833
    10 Home x64 (1607), Pro x86 (1511 & 1607)
       17 Oct 2016 #9

    Polterry said: View Post
    No thanks! AVG can only be described in 4 letter words. Suffice it to say it took me 4 weeks and several emails to get a refund
    I know how you feel, I stopped using AVG back in Windows 7 days - it was increasingly behaving like 'bloatware'.

    One of the (few) polite 4-letter words for AVG is 'free' - as a last resort you could try installing 'AVG AntiVirus FREE' then run the remover on that.
      My System SpecsSystem Spec


  10. Joined : Jun 2015
    Posts : 28
    Windows 8.1
       17 Oct 2016 #10

    Thanks for sharing my views regarding AVG. However I am surmising that the "Blue Screen" is caused by AVG files and whilst it would be good to remove the AVG what I would really like to know is how to overcome the Denied Access.
    I am the Administrator and as such surely I should be able to delete any file? In my ignorance I believed I could do this even if it
    completely messes up my Windows and I have to do a re-install. I do not propose doing such it is just what I thought I could do.

    Why can I not delete files avc.inf, avc.sys, avcstrm.sys
      My System SpecsSystem Spec


 
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