1.    28 Sep 2016 #1
    Join Date : Sep 2016
    Posts : 1

    Stuck at start up

    I upgraded one of my laptops to Windows 10 when it was still a free option. When I turned it on, it stuck at the black screen with the blue windows logo. Dots circled below and never stopped. I got frustrated and put the machine aside. Now I would like to use it again. I can't get past that screen. I've searched many options but nothing seems to work. So I try to reinstall but now it wants a key. Am I screwed? Is there a way to make this machine work?

      My ComputerSystem Spec
  2.    28 Sep 2016 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,451
    Win 10 Pro (1709)

    Hi, I suppose it is possible that since it never booted up it was never registered with MS's activation servers.

    Probably your best bet is to find the MS regional activation phone number and call them, explaining the situation.
    Check if your laptop is approved by your manufacturer to run Windows 10. Most have a list of tested PCs.

    Do you have the license key for your previous Windows?
    This may help:
    Showkey - Windows 10 Forums
      My ComputerSystem Spec


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