Anniversary Update - Clean Install. Start menu anomaly

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  1.    18 Sep 2016 #21

    Hi Dalchina,

    The icons in said folders display correctly in both of those folders (and where appropriate the individual program's sub folder) but as I noted earlier in the thread for some reason (bug?) they do not map across to their associated start menu tile.

    When I experimented... (using PowerPoint 2016 as an example) I went to the C:\Program Files\Microsoft Office\16.0 (IIRC) folder and created a new shortcut (sent to the desktop) from the application itself. I then removed & saved the PowerPoint 2016 shortcut from the C:\ProgramData\Microsoft\Windows\Start Menu\Programs folder replacing with the now identically named newly created shortcut.

    The tile now showed correctly........signed out and back in again still correct. Now swapped with original shortcut still correct, signed out and back in still correct.......rebooted issue returned. This behaviour was apparent for each icon tested in respect of that (initially created at Windows 10 install) user. Did not try with any of the other (subsequently created) users as they each displayed the same issue and hence my thinking "bug" and the originating post.

    I am unable to test further just now as the systems are now back with their owner but I will give that a try when I next have access to a remote login session and will appraise the results!

    Curious as to what your thinking is here.......??

    PC Pilot
      My ComputerSystem Spec

  2.    18 Sep 2016 #22

    PC Pilot said: View Post
    Hi Plankton,

    Thanks for your response also.......again appeared whilst composing above reply.........

    Answer.... No, one is an EVEN OLDER Abit IP 35 Pro Motherboard system and the other a Packard Bell Easynote LJ61 Laptop both successfully running Windows 10 Pro 64 Bit since release July 15.......and clean installed 1511 update since Nov clean installed 1607 Anniversary Update........I guess both of which would report as not supporting Windows 10.......careful what you believe - I have found that most of this is vested in the functionality of the Graphics System, Chipset and Processor specs whether the necessary underlying requirements are met irrespective of the label assigned by any manufacturer :)

    .......In respect of the P6T7 (composing this reply on that right now) .......i7 920 CPU (upgradable to i7 990X), 24 GB Triple Channel DDR3 Low Latency RAM (Upgradable to 48 GB), EVGA Nvidia GeForce GTX Titan Signature (upgradable to quad SLi .....), SATA III (6GB) support, USB 3.0, Wireless AC plus many other high spec system upgrades.......and yes this is also running Windows 10 64 Bit. Specs as outlined would knock spots of many current Windows 10 systems and I expect it to be online for a few more generations yet!!

    Interestingly, my previous system (albeit with an unrelated to Windows 10 Power Supply issue) is still going strong:

    Abit AA8XE Motherboard, Maxed out with 3.73 GHz Pentium 4 Extreme Edition, 4 GB Dual Channel DDR 2 Low Latency RAM, EVGA Nvidia GeForce 550Ti (Upgradable)........and also running Windows 10 - though had to compromise a bit here as only 32 Bit capable Due to CPU limitations not meeting the minima for 64 bit under windows 10 despite 64 Bit addressing and 1066 FSB which had run happily on Windows 7 64 bit for many a year.......original build date circa 2003/2004 I seem to recall!

    PC Pilot
    With the 2 in question, in this reply (older ones)....just because they are running windows 10 doesn't mean that hardware supports the OS. As it stands right now, my guess is....your hardware is using the OS's generic drivers to make the hardware usable but not working correctly. You need to go to each mobo vendors or OEM driver support page and download any 10 drivers, if they are even available. If not, you should probably reinstall the OS that is designed for it...whether it's 7 or 8.1 for proper functionality and compatibility.
      My ComputerSystem Spec

  3.    18 Sep 2016 #23

    Hi, some relevant threads (you can find more here by searching for
    office icons blank in start menu

    November Win10 Update caused Office 2016 icons and others to disappear - Windows 10 Forums

    huge (older) post here on office icons with some ideas 200+ have found helpful.
    Microsoft Community

      My ComputersSystem Spec

  4.    18 Sep 2016 #24

    Hi again plankton,

    On the contrary, all drivers as necessary (e.g. Graphics card, chipset) are full WINDOWS TEN drivers there are NO driver issues present here all conflicts fully resolved with latest 'tested' drivers for the system architecture in question and downloaded from either the manufacturer or for more current drivers such as LAN, Chipset etc. From the originator e.g. Intel, Realtek .etc. As I said earlier the architecture is key.....if you know your way around the architecture and match against Windows 10 specs it is quite clear. All system BIOS's and firmwares fully updated to latest spec also.

    So far as other peripherals are concerned to quote Logitech Tech Support guru in MOST cases the Windows 7 drivers will be fine in 10, however there maybe issues with the signing in some cases......this bears out my experience.

    If we take the P6T7 I have improved the 'capabilities' beyond the point at which these were available but Asus had moved to promote the next generation and did not update BIOS. For example I am able to run the latest LAN drivers in my system because 1. The chipset explicitly supports it and 2. I have updated the BIOS with a modified OROM containing the necessary doubt Asus would suggest I should upgrade my system to their later model £€$£€$ to gain such functionality.

    In respect of the systems with the issue I have made no such modifications what so ever, simply visited the originator sites for the latest supported I said full function since July 15, this glitch is more of an annoyance denting my pride rather than as far as I can tell any evidence of major system incompatibility or instability.

    Always happy to be proved wrong though :)

    PC Pilot
      My ComputerSystem Spec

  5.    18 Sep 2016 #25

    Hi Dalchina,

    .............Interesting, it sounds as though icon images have quite a chequered history?

    Ironically in my case the "desktop" icons I have created display and work perfectly (e.g. OneNote, Word, Excel & Publisher plus the Adobe ones..) as do those in the folders it's just those pesky tiles.....I just wonder if MS have changed the way icons populate.

    Unfortunately the office generated shortcuts appear hardcoded and as such it is not possible to update the icon image through properties as one normally would.

    PC Pilot
      My ComputerSystem Spec

  6.    18 Sep 2016 #26

    Hi, can you advise whether these work for you - from the 2nd URL, adapting paths as necessary:
    a. I had the same issue as everyone here and I think I've FINALLY figured out a solution!

    Go to c:/Program Files/Microsoft Office/Office 14
    Right click on each program icon individually and unpin from BOTH your Taskbar and/or Start Menu. (e.g. EXCEL.EXE, MSACCESS.EXE, MSPUB.EXE, OUTLOOK.EXE, POWERPNT.EXE, WINWORD.EXE, etc.)

    Then right click and select "Pin to Start Menu" (not to Taskbar).

    Do this for each program you want to eventually make it onto your Taskbar.

    Now go to Start and then for each program (that should now show in start menu with the actual Microsoft Office icon), right click and select "Pin to Taskbar".

    You can then Remove each one from the Start Menu if you wish by right clicking again and selecting "Remove from this List".
    Your icons should now be back to their original format.
    I've rebooted my system several times so far and the icons have remained.
    222 people found this helpful

    b. Make sure you have not disabled UAC or the icons will go away. Happened to me, and as soon as I set UAC back to default they all came back.

    c. From the Start menu, open Microsoft Office->Microsoft Office 2010 Tools->Microsoft Office Picture Manager. Click Help and select Detect and Repair. Select 'Restore my shortcuts while repairing' and click Start. After this all my Office icons came back!
      My ComputersSystem Spec

  7.    19 Sep 2016 #27

    Hi Dalchina,

    It would appear that in this case the poster had issues with icon population on the Task Bar and Start Menu (guessing by the dates with Windows 7).

    In my case I did have one icon which misbehaved for which in addition to the "Start Menu Button List" tiles I had also chosen to populate on both the Task Bar and the Modern App interface Start Menu tiles (i.e. Pin to Start Menu and Pin to Task Bar) this was Ultimate Windows Tweaker 4.2.

    If I think back, as I recall, it populated OK on the Task Bar but was a generic blank on the App Tiles Start Menu (Modern App Interface) this was restored OK in all locations once I had experimented with changing the icon from the shortcut's properties as contained within the "C:\Users\<UserName>\AppData\Roaming\Microsoft\Windows\Start Menu\Programs" folder. NB. as stated previously this technique was NOT available for the Office 2016 shortcuts in the C:\ProgramData\Microsoft\Windows\Start Menu\Programs folder as those generated on Office install appear to be hardcoded such that from the properties dialogue the button providing a means of replacing the icon is "greyed out" as is the "open file location" button. This is the reason I recreated experimental icons from the application files residing in the "C:/Program Files/Microsoft Office/Office 16" folder!

    Don't know if the above info offers any further clues?

    PC Pilot
      My ComputerSystem Spec

  8.    19 Sep 2016 #28

    Would be interested if you can follow #19. Understand about the differences in Office shortcuts.
      My ComputersSystem Spec

  9. Posts : 51
    Windows 8.1 Pro & Windows 10 Pro
       19 Sep 2016 #29

    I may have missed it in an earlier post from someone, but has anyone with this problem used the Microsoft Start Menu Troubleshooter?

    The CAB file is available directly from Microsoft through this download link:

    I ran it but because my system is ok, it couldn't identify the problem.
    Last edited by OldGuyGeek; 19 Sep 2016 at 07:42. Reason: typo
      My ComputerSystem Spec

  10.    19 Sep 2016 #30

    Hi OldGuyGeek,

    That could well be a good call.......and you are right for all my troubleshooting steps I overlooked this one.....doooh

    I am unable to test just now as the systems are back with their owner but I will run the troubleshooter when I next have access at a remote login session......and keep you posted with the results of course.....

    Many thanks,

    PC Pilot
      My ComputerSystem Spec

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