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  1.    17 Sep 2016 #11
    Join Date : Feb 2016
    Posts : 38
    Windows 10 Pro X64
    Thread Starter

    Hi OldGuyGeek,

    Thanks for taking the time to respond.....

    Your suggestion seemed like a sound one and so I have carried out the Office repair and guess what......no change

    Still mystified at what is going on here.....I can only think that there is a bug in 1607 update?

    PC Pilot
      My ComputerSystem Spec
  2.    17 Sep 2016 #12
    Join Date : Jul 2015
    Posts : 51
    Windows 8.1 Pro & Windows 10 Pro

    Well, I'm surprised, the Office repair usually works, but you have a unique situation.

    Here's another video that shows one way to reset your user and recreate everything without doing a system reset:


      My ComputerSystem Spec
  3.    18 Sep 2016 #13
    Join Date : Sep 2016
    Posts : 1
    Windows 10

    Quote Originally Posted by PC Pilot View Post
    Hi all,

    Wondering if anyone else has experienced an icon display issue on their start menu with the 1607 update?

    I have just clean installed (and fully updated) the 1607 Anniversary Update on 2 PC's and both are experiencing an identical issue with their start menu. The problem whilst seemingly minor is especially annoying given that I have performed the updates for some friends and it is a matter of pride to me that I hand over any such systems in a perfect state.

    The Start Menu program list (A - Z list) as well as the "most used" and "recently added" lists contain icon tiles for the installed programs. On both systems around 25% of these tiles display a generic "blank page" image rather than the icon image associated with that program. That said the tile in question opens it's associated program and it's text label also displays correctly.......as I said earlier an annoying niggle!

    By now you are all thinking ah its a icon cache failure just rebuild the icon cache!! I have of course rebuilt the icon cache following the instructions contained in option 2 of the tutorial here www.tenforums.com/tutorials/5645-icon-cache-rebuild-windows-10-a.html as well as deleting the C:\Users\<Username>\AppData\Local\IconCache.db file neither of which corrects the issue.

    Additionally, I have manually, refreshed several of the icons (right click button tile > more > open file location) by changing and then reverting the .ico file through properties. This makes the image display correctly but only until the pc is restarted?

    There is a seemingly random pattern to the shortcut locations concerned with many of those shortcuts which reflect the icon image in the tile button appearing in the C:\ProgramData\Microsoft\Windows\Start Menu\Programs folder whilst others reflect the user profile (C:\Users\<Username>\AppData\Roaming\Microsoft\Windows\Start Menu\Programs) or one of the sub folders associated with the program(s) in question.

    The affected icon tiles include several of the Office 2016 suite (e.g. Word, Access, PowerPoint etc.) the Adobe Suite (e.g. Photoshop, LightRoom, Dreamweaver etc.) as well as various standalone programs such as LogMeIn and some of the Windows Accessories.

    Has anyone any suggestions on how to remedy the issue?

    PC Pilot
    Hello. I googled to this forum, had the same issue. I just fixed it. Try this:
    -Create new admin local account
    - Log in as new admin. Check you start menu. Icons should appear
    - Logut from new account and Log in old one. Icons should appear.
    - Delete new account.
    -......
    - PROFIT!
      My ComputerSystem Spec
  4.    18 Sep 2016 #14
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,522
    Win 10 Pro (1703)

    Recreating your existing account is considerably more complex than that- that's what the preceding video is about.
      My ComputerSystem Spec
  5.    18 Sep 2016 #15
    Join Date : May 2016
    Posts : 546
    Windows 10 Pro

    OP....is the PC in question the one listed in your system specs. If so, that mobo doesn't support windows 10.....which may be the underlying issue.

    P6T7 WS SuperComputer | Motherboards | ASUS Global
      My ComputerSystem Spec
  6.    18 Sep 2016 #16
    Join Date : Jul 2015
    Posts : 51
    Windows 8.1 Pro & Windows 10 Pro

    Quote Originally Posted by Davideas View Post
    Hello. I googled to this forum, had the same issue. I just fixed it. Try this:
    -Create new admin local account
    - Log in as new admin. Check you start menu. Icons should appear
    - Logut from new account and Log in old one. Icons should appear.
    - Delete new account.
    -......
    - PROFIT!
    That's great if it somehow fixes this icon issue. I do know that this didn't work for the stuck menu and taskbar. But if you don't have to delete the account and recreate it, that's a lot better.

    Just guessing, but a local admin may somehow rebuild a 'master' icon cache that is used by all the accounts. Doesn't make sense, but sometimes you just take the wins as they come and don't look back. Especially if they work for everyone.

    Great find.

    OGG
      My ComputerSystem Spec
  7.    18 Sep 2016 #17
    Join Date : Feb 2016
    Posts : 38
    Windows 10 Pro X64
    Thread Starter

    Hi to all,

    Thanks for the continuing assistance on this thread.....very much appreciated.

    OldGuyGeek......

    Thanks for the video concerning re-creating the user accounts (and the various tips contained within) which I have saved for future reference. In the past I have used many of these procedures in both Windows 7 and 8/8.1 and so I was fairly conversant with the steps outlined. It did however get me thinking about the "User" account(s) as being the culprit here and maybe even my own OCD toward setting up and customising the user experience and for which I have started several threads over the years both here and on the Severn and Eight Forums....more on this shortly! Given my suspicions, some background may be useful and is further detailed below.

    In respect of the system(s) with the issue it is apparent on ALL THREE user accounts set up on both PC's. In fact, both the Desktop and Laptop are setup and customised as "mirror" images of each other for the convenience of the household concerned.

    Turning now to the customisation and the background to it!

    Back in Windows 7 I was acutely aware of the issue with program settings and the various aspects of data retained in the C: drive (Users folders) which would all too easily be lost were the C: drive to crash (as had happened to me in the past) and be unrecoverable and so my "personal" data was already routinely held on a separate partition (usually on a entirely separate disk) to protect against such eventualities. Naturally, and in common with a number of other users here, it was a small(ish!) step further to customise the setup in "Audit Mode" using the sysprep tool to modify the OOBE to also default the entire user profile to this remote (usually D drive thus avoiding the losses so eloquently discussed in your video!

    Whilst this process was excellent in preventing data loss in Windows 7 I was to experience issues in Windows 8 and subsequent releases as Microsoft "designed out" the procedure ensuring that while the profile worked as before, all functionality with the Store/Metro App (Modern App) interface was removed with no solution or work around and errors generated reporting the User Profile was incorrectly located!

    So this necessitated a return to the original setup of C: drive based User (Profile) Folders with the directory path of the individual User-named Folders (e.g. Contacts, Documents etc.) remapped to the D: Drive whilst the (hidden) AppData profile sub folders remained on the C: drive

    This is were my OCD plays a part, I did not like the Microsoft Account generated profiles or even any replacement profiles as they were invariably assigned names in a MS determined format (or as say Tom2) for the latter scenario. This is not the case with "Local Accounts" which always retain the name given during setup/account creation (e.g. Tom, Dick or Harry etc.) which is retained even after subsequent conversion to a Microsoft Account......cool eh?

    So my principle customisation involves:

    1. Creating "Local Accounts" some/all of which may subsequently be converted to a Microsoft Account sign in
    2. Assigning user privilege level to each User Account (usually Administrator)
    3. Remapping the default User Folder (e.g. Contacts, Documents etc.) to another drive/partition - sometimes renaming to Tom's Contacts etc. in the process.
    4. Setup a Homegroup and a Network, establish file sharing between both systems and map/rename networked drives
    5. Customising the default desktop icons to use their old Windows 7 images rather their bland/ugly Windows 10 counterparts.
    6. Customising the taskbar with useful tools/shortcuts (e.g. Control Panel, System, Device Manager, Create Restore Point etc.) which assists my troubleshooting especially when giving remote assistance!
    7. Adding program icons to the desktop (such that the 'desktop' user experience is very Windows 7 with which most are more familiar)
    8. Customising the imageres.dll files so as to remove the "Sheild" overlay from the desktop icons.
    9. Install and customise latest Ultimate Windows Tweaker (4.2) (removes "Shortcut" overlay and adds many many other useful tweaks)
    10. Add registry tweaks to restore the Homegroup icon and the Outlook "Mail Profile" icon to the desktop
    11. Add any custom themes, backgrounds and account images as per user preference
    12. Install and setup LogMeIn for remote assistance when required

    Does any off this raise any red flags in respect of the problematic start menu icons?

    BTW. Non of the blank icons display either a shortcut or shield overlay in their native format, whereas a number of those displaying correctly did do so in their native desktop format!

    Davideas......

    Thanks for your feedback here.......

    As noted above I had already created a further two admin accounts for each machine and all accounts were affected hence my original post......but as they say "nothing ventured, nothing gained"!!

    ......the systems are now back with their owner but I will give that a go as soon as I have access to a remote login session......I'll keep you posted!!

    Dalchina....

    Agreed with that........... I suspect that Davideas meant that he created a "further" admin account and found that by subsequently logging out and back into the "original" account that his issue with the "original" account was then resolved?? This may reflect the system rebuilding the iconcache in his case....but worth a try as any additional "blank" account created can soon be deleted.......

    Thanks again to all for their input

    PC Pilot
      My ComputerSystem Spec
  8.    18 Sep 2016 #18
    Join Date : Feb 2016
    Posts : 38
    Windows 10 Pro X64
    Thread Starter

    ......just seen OldGuyGeek's reply to Davideas's post (appeared while I was composing my previous reply!)......

    Sounds as if we both drew similar conclusions there!!

    PC Pilot
      My ComputerSystem Spec
  9.    18 Sep 2016 #19
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,522
    Win 10 Pro (1703)

    Hi, can I ask to try something very simple?

    If you look at
    C:\ProgramData\Microsoft\Windows\Start Menu\
    in file explorer you should see the icons that appear in Win 10's start menu. Can you post a screenshot of just some you are concerned about?

    Similarly, can you do the same for the same ones (if present) here:
    C:\Users\<user folder name>\AppData\Roaming\Microsoft\Windows\Start Menu

    Finally, for test purposes, download and install Classic Shell (free).
    Please post a screenshot of the same icons as viewed via that.
      My ComputerSystem Spec
  10.    18 Sep 2016 #20
    Join Date : Feb 2016
    Posts : 38
    Windows 10 Pro X64
    Thread Starter

    Hi Plankton,

    Thanks for your response also.......again appeared whilst composing above reply.........

    Answer.... No, one is an EVEN OLDER Abit IP 35 Pro Motherboard system and the other a Packard Bell Easynote LJ61 Laptop both successfully running Windows 10 Pro 64 Bit since release July 15.......and clean installed 1511 update since Nov 15........now clean installed 1607 Anniversary Update........I guess both of which would report as not supporting Windows 10.......careful what you believe - I have found that most of this is vested in the functionality of the Graphics System, Chipset and Processor specs whether the necessary underlying requirements are met irrespective of the label assigned by any manufacturer

    .......In respect of the P6T7 (composing this reply on that right now) .......i7 920 CPU (upgradable to i7 990X), 24 GB Triple Channel DDR3 Low Latency RAM (Upgradable to 48 GB), EVGA Nvidia GeForce GTX Titan Signature (upgradable to quad SLi .....), SATA III (6GB) support, USB 3.0, Wireless AC plus many other high spec system upgrades.......and yes this is also running Windows 10 64 Bit. Specs as outlined would knock spots of many current Windows 10 systems and I expect it to be online for a few more generations yet!!

    Interestingly, my previous system (albeit with an unrelated to Windows 10 Power Supply issue) is still going strong:

    Abit AA8XE Motherboard, Maxed out with 3.73 GHz Pentium 4 Extreme Edition, 4 GB Dual Channel DDR 2 Low Latency RAM, EVGA Nvidia GeForce 550Ti (Upgradable)........and also running Windows 10 - though had to compromise a bit here as only 32 Bit capable Due to CPU limitations not meeting the minima for 64 bit under windows 10 despite 64 Bit addressing and 1066 FSB which had run happily on Windows 7 64 bit for many a year.......original build date circa 2003/2004 I seem to recall!

    PC Pilot
      My ComputerSystem Spec

 
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