New
#1
Why do we put up with such bad service
Hi. Please excuse my 'long in the tooth' approach - I come from an IT service management background - but can someone explain to me please why we put up with software changes (e.g. Win 7 to 10) that create a plethora of complaints, discussions and cries for help on forums like this one. Maybe I am wrong but, it seems to me that every 'upgrade' creates a raft of problems for us users - many of who just want to use our computers to help us run our business and who are frustrated when it comes to having to spend hours, sometimes days, identifying and attempting to resolve a new bug (or is it a 'facility').
I am quite convinced that if MS were in the business of developing and selling cars, not knowing if the car would behave today as it did yesterday, or if the driver needs to applying a new sequence of actions to get going or stop, would result in customer reaction that would drive MS out of the 'car business' in 3 months. Yet for IT we customers are happy to a) put up with continual problems, and b) to accept that we have to help ourselves to resolve those problems, regardless of the impact on our time and business.
Yes this is a moan. But I am quite sure that there is nobody out there that disagrees fundamentally with my complaint.
What to do? Maybe a 'we wont accept such poor service any more' wave of consumer support would help. Just a thought. JohnG