Desktop not responding - can't use PC at all


  1. Tizer7724
    Posts : 2
    Windows 10
       New #1

    Desktop not responding - can't use PC at all


    Hi, a couple days ago I booted my PC and when the desktop loaded nothing would respond. The mouse moves around the screen but clicking anything or dragging Windows doesn't work.

    Ive tried SFC /scannow and running a threat scan with malware bytes in safe mode (the PC seems to operate fine in safe mode), possible I have a virus as I've been without Norton for a week but I'm not convinced it is a virus as I haven't downloaded anything dodgey or visited dodgey websites from what I remember.

    I I tried running a system restore to two different restore points within the last month, both displayed this error after running for a while (see imgur link photo attachment)

    https://i.imgur.com/Rm00HgO.jpg

    I'm stuck, I don't know what to do next to fix this issue.

    If you need anymore info just ask, I'll respond promptly.

    Cheers in advance for any help!
      My Computer
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  3. EdTittel
    Posts : 4,224
    Windows 10
       New #2

    Do you have an image backup that you could restore, instead of the restore point? It will rebuild the entire boot/sys drive so it shouldn't fall prey to whatever borked your System Restore. Sounds like that's the next logical step in the recovery process. Otherwise, you may have to perform a clean (re)install.
    HTH,
    --Ed--
      My Computers
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  4. Steve C
    Posts : 7,904
    Windows 11 Pro 64 bit
       New #3

    EdTittel said:
    Do you have an image backup that you could restore, instead of the restore point? It will rebuild the entire boot/sys drive so it shouldn't fall prey to whatever borked your System Restore. Sounds like that's the next logical step in the recovery process. Otherwise, you may have to perform a clean (re)install.
    HTH,
    --Ed--
    There is nothing to lose trying a repair install first so you don't have to reinstall all of your programs - see Repair Install Windows 10 with an In-place Upgrade
      My Computers
    Quote Quote

 

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