1.    07 Sep 2016 #1
    Join Date : Feb 2016
    Posts : 41
    Windows 10

    Laptop restarts randomly without BSOD (Kernel Power 41).


    Hi, I bought a Acer V3-372 in january and started to use it as main in august.

    It restarts by itself 2-3 day apart without and blue screen, when doing tasks like surfing the web, listening to music or when laptop is idling.

    The laptop is fully updated with the latest bios, drivers and win updates.

    Checked with memtest, no errors.

    Couldn't find any dump-files to attached.

    Thanks in advance!
    Laptop restarts randomly without BSOD (Kernel Power 41). Attached Files
      My ComputerSystem Spec
  2.    14 Sep 2016 #2
    Join Date : Sep 2016
    Posts : 2
    windows 10

    blue screen is almost always a hardware issue
    Have a technician swap out the RAM and if still get blue screen then restore factory image of windows.
    If still blue screen then motherboard is bad and then its uneconomical to repair.
    However if its still under manufacturers warranty take it back to the retailer before a tech looks at it.
      My ComputerSystem Spec
  3.    14 Sep 2016 #3
    Join Date : Jun 2016
    Los Angeles
    Posts : 964
    Windows 10 Pro

    A laptop that restarts on it's own is usually overheating. Feel the bottom of the laptop, is it really hot? Blow out the fans on the side and bottom of the laptop with a can of compressed air. Use a Laptop Cooling pad.
      My ComputerSystem Spec
  4.    23 Sep 2016 #4
    Join Date : Feb 2016
    Posts : 41
    Windows 10
    Thread Starter

    spunk
    A laptop that restarts on it's own is usually overheating. Feel the bottom of the laptop, is it really hot? Blow out the fans on the side and bottom of the laptop with a can of compressed air. Use a Laptop Cooling pad.
    ello
    blue screen is almost always a hardware issue
    Have a technician swap out the RAM and if still get blue screen then restore factory image of windows.
    If still blue screen then motherboard is bad and then its uneconomical to repair.
    However if its still under manufacturers warranty take it back to the retailer before a tech looks at it.
    Temperature was ok, 69c at max.

    Got the mainboard replaced by Acer.
      My ComputerSystem Spec

 


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