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  1.    05 Sep 2016 #1
    Join Date : Sep 2016
    Posts : 4
    Windows 10 64 bit

    Empty dialogues appear after Windows 10 Anniversary Update


    After Windows 10 Anniversary update was installed the computer started having dialogue windows with no content.

    For example, if I want to close Word by clicking the X at the top right corner, the close dialogue appears with its title but no content in the window. The functionality of the window still works, so if you press N on the keyboard Word quits without saving the document. This happens with lots of apps not just Word.

    If I reinstall the graphics driver the computer works fine until I restart the computer and then the problem comes back.

    Windows is up to date, the graphics drivers are up to date, BIOS is up to date.

    I can't uninstall any Windows updates as it says that it has been more than 10 days since they were installed.

    If I use PrtSc to get a screen shot of the problem, the screen shot is saved with the dialogue complete, i.e. not empty so I have to take a photo of the screen to demonstrate the problem.
    Attached Thumbnails Attached Thumbnails 20160905_122417.jpg  
      My ComputerSystem Spec
  2.    05 Sep 2016 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,522
    Win 10 Pro (1703)

    Hi, you need to protect the driver that works for you from being replaced by Uncle MS and Windows.

    How to Uninstall and Block Updates and Drivers on Windows 10
    See:
    Prevent a Driver or Update From Being Installed from Windows Update

      My ComputerSystem Spec
  3.    05 Sep 2016 #3
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,522
    Win 10 Pro (1703)

    Hi, you need to protect the driver that works for you from being replaced by Uncle MS and Windows, assuming that's what's happening- you can compare the versions.

    You should be able to roll back the driver to the previous version, then protect it:

    How to Uninstall and Block Updates and Drivers on Windows 10
    See:
    Prevent a Driver or Update From Being Installed from Windows Update
      My ComputerSystem Spec
  4.    06 Sep 2016 #4
    Join Date : Sep 2016
    Posts : 4
    Windows 10 64 bit
    Thread Starter

    Windows roll back greyed out


    Windows roll back for the driver is greyed out so I can't roll back. Also when I run the utility to hide Windows updates, there does not look like there is anything in the list that would affect the graphics driver.

    I tried compatibility mode for the driver and it attempted to run it using Windows 8 which does not work, it can't run it using a previous version of Windows 10.

    I have run sfc /scannow and no problems are detected.

    So I am no further forward. No reply from Nvidia yet.
      My ComputerSystem Spec
  5.    06 Sep 2016 #5
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,522
    Win 10 Pro (1703)

    If I reinstall the graphics driver
    - you said you could reinstall the driver- and that's what you need to protect.

    If you can't succeed with hiding the unwanted update, (you can also research that topic for other instructions) then you could simply stop driver updates completely:
    Device Driver Automatic Installation - Turn On or Off in Windows 10 - Windows 10 Forums
      My ComputerSystem Spec
  6.    06 Sep 2016 #6
    Join Date : Sep 2016
    Posts : 4
    Windows 10 64 bit
    Thread Starter

    Don't think driver being replaced


    I don't think that the driver is being replaced as the version number stays the same when I power up.

    Why do you think that a different driver is being installed/updated by Windows when I power up?

    It seems like a wrong dll or something is being used when I power up but somehow when I reinstall the driver the right dll gets used.
      My ComputerSystem Spec
  7.    06 Sep 2016 #7
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,522
    Win 10 Pro (1703)

    It was a reasonable assumption that's what was happening. Thanks for checking the version number.

    Ok, try these things in turn: in each case try a restart.
    1. Disable fast startup if in use
    2. Try a clean boot
      My ComputerSystem Spec
  8.    06 Sep 2016 #8
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    Based on your description, I can only think of two scenarios that might cause this:

    • Hibernation: the issue is restored from the hiberfil
      Test by Try turning off hibernation. Follow 4. To Disable Hibernate in the tutorial. You can re-enable it if you wish after testing.

    • Check system files:
      Right click the Windows icon (aka Start button) on the Taskbar
      Select Command Prompt (Admin)

      Enter the following lines in the Command Prompt window:

      Dism /Online /Cleanup-Image /RestoreHealth

      SFC /ScanNow

      If there are any errors on the screen after the commands run,
      Navigate to C:\Windows\Logs
      Right click the CBS folder
      Select Send to > Compressed (zip) folder
      answer yes to place on Desktop
      Attach the zip folder to your next post

      Full tutorials:
      Run DISM in Command Prompt
      Run SFC /ScanNOW in Command Prompt
      My ComputerSystem Spec
  9.    06 Sep 2016 #9
    Join Date : Sep 2016
    Posts : 4
    Windows 10 64 bit
    Thread Starter

    I think it is now solved


    I found that the service ASUS HM Com Service was the problem. It is part of the AI Suite III utility for the motherboard. I uninstalled the AI Suite III utility and then had to run an ASUS cleaner program which tidied up getting rid of the ASUS HM Com Service in the process.

    Thank you everybody for your help. Greatly helped.
      My ComputerSystem Spec
  10.    06 Sep 2016 #10
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,522
    Win 10 Pro (1703)

    Good news, that would have followed from my suggestion of a clean boot.
      My ComputerSystem Spec

 
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