Windows 10: Laptop crashes on load.

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  1.    19 Sep 2016 #11

    I did a reset and totally wiped the hard drive, and a bad hard drive will just shut the Comp down?
      My ComputerSystem Spec

  2.    19 Sep 2016 #12

    And I'll do that scan when I get home tonight.
      My ComputerSystem Spec

  3.    19 Sep 2016 #13

    I think it is my hard drive, will any hard drive fit into it? This is my laptop

    GT780DX(GT780DXR) | MSI Global | Laptops - The best gaming laptop provider
      My ComputerSystem Spec

  4.    20 Sep 2016 #14

    Your PC comes with
    750GB SATA 7200rpm+ Intel 120GB SSD
    500GB SATA 7200rpm+ Intel 120GB SSD
    - two hybrid SSHD drives in RAID0.
    Dual SATA hard drives with RAID0 to double the transmission speed
    Is that correct- and is it currently configured as RAID0?

    I'm not an expert on RAID, but this simple diagram
    RAID 0, RAID 1, RAID 5, RAID 10 Explained with Diagrams

    shows you will have a major issue in replacing a drive.
    You should consult your manufacturer on this/check carefully.

    Further, if you have a failing drive, disk imaging at this point will likely fail - you can try it of course.
    But that means any form of imaging/cloning won't work.

    An initial scan from a search on
    replacing a drive in RAID0
    indicates you will face significant difficulty.

    Note this:
    hard drive - Replace a failing disk in a RAID 0 array - Super User
    2 down vote
    Unless the new disk is identical, then it could have a different number of platters, cylinders, heads, etc. Which may throw out the RAID array. If the RAID array is still working, backup it up first and try cloning it. If it fails, you can reset your RAID array and try a restore.

    - and that's if all is working.

    I would suggest:
    1. Confirm using a surface scan that you do indeed have a problem
    2. Do as much as you can to back up what you have now

    Do you already have any disk images or system backups using Windows Backup and Restore?

    You can edit a post so you can avoid creating multiple posts
      My ComputerSystem Spec

  5.    02 Oct 2016 #15

    ok, got a new Hard Drive, a SSD one. And I still get the crashes, i did a IntelProcess Diagnostic and got this fail.

    PCH Test
    Module Version:
    Start Time: Sun Oct 02 00:05:25 2016
    Test Result - FAIL

    Chipset : Intel(R) HM67 Chipset
    Chipset Stepping : B3

    1 device connected to PCI Express Port 1
    1 : Realtek PCIe GBE Family Controller

    1 device connected to PCI Express Port 3
    1 : Intel(R) Centrino(R) Wireless-N 130

    1 device connected to PCI Express Port 4
    1 : USB xHCI Compliant Host Controller

    2 device connected to PCI Express Port 9
    1 : NVIDIA GeForce GTX 570M
    2 : High Definition Audio Controller

    Error while retrieving SATA Device Information from OS.
    Platform Controller Hub Test Failed!!!
    End Time: Sun Oct 02 00:05:25 2016
    Total Time: seconds: 0
      My ComputerSystem Spec

  6.    02 Oct 2016 #16

    Hi, good you've got a specific message - the solution may be to re-install Intel rapid storage.

    If you search for part of that message e.g.

    Error while retrieving SATA Device Information from OS.
    Platform Controller Hub Test Failed!!!

    You will find sites like this
    Intel Processor Diagnostic Tool: PCH Test failed |Intel Communities
    "I reinstalled intel rapid storage and i can pass the pch test now"
    where it's discussed. Hope you can find a solution there as this is very Intel specific.
      My ComputerSystem Spec

  7.    02 Oct 2016 #17

    I fixed that, but the laptop keeps crashing on its own. I don't k ow what to do now....
    Last edited by shanvhere; 02 Oct 2016 at 09:42. Reason: Mispelled
      My ComputerSystem Spec

  8.    02 Oct 2016 #18

    Can you confirm you've done a clean install onto your new drive?

    How much have you installed since then?

    Please describe the crash. Can you boot to normal mode? Do you get an error message?

    Have a look at your reliability history and see if there are any helpful reports.
    (Type relia into Cortana's search field, click on reliability history).
      My ComputerSystem Spec

  9.    02 Oct 2016 #19

    Yes it's a clean Windows install with new hard drive, I only installed 2 games before the crashes. When I am playing one of my games or just messing on the laptop, the darn thing will power off completely, and will auto turn on and boot it's self. Will report what reliability says.
      My ComputerSystem Spec

  10.    02 Oct 2016 #20

    Click image for larger version. 

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      My ComputerSystem Spec

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