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#1
Asus laptop screen freezing
Hello,
I recently purchased an Asus Q524UQ flipbook laptop. It came preinstalled with Windows 10 and just recently, it began with some problems where the screen would freeze and I would have no way of fixing the freeze other than forcing it to shut down. At the start, it happened right after I get booted from the new online PvP game Overwatch for poor network connection (I'm a college student btw). What I can also note is that when the screen freezes the audio would go to this weird buzzing, as if it just got stuck at the last tone it was playing.
At first I just thought it was just Overwatch messing with my computer, but later, it froze up when I was watching a Youtube video and then simply when I was searching for something on Amazon. This didn't happen every time I got on the computer, in fact, I can say that it happens only once a day. However, I got concerned when my computer froze up two times in a row in less than 5 minutes. I am a CS major so you can go a little technical with the ideas, however be in mind it can't be like a long fix since I need this computer for school work too.
Computer Specs:
Processor- i7-6500U @ 2.50GHz (Driver 20.19.15.4404 and Intel HD Graphics 520)
RAM- 12GB
Graphics card- NavidiaGeforce 940MX (Driver 372.54)
I have already done the normal check for disk/RAM corruption (nothing was wrong), virus check, and reinstalled Windows 10, (checked for driver and Windows updates too) but it has still happened after all that. I also have the event log for some of the freezes that happened just recently.
https://onedrive.live.com/?id=8F57EA...57EA051CBDF127
(I know that using a public skydrive to download the log is sketchy as hell but, this site doesn't allow uploading of .evtx files in the post so this is the best option I have right now >.>)
I'm not in a huge rush for this to be fixed, but it's better off for me to get this resolved before it starts screwing with me when I have important college things to do.
Thanks for the help,
Kevin