1. Joined : Oct 2015
    Posts : 12
    Windows 10
       28 Aug 2016 #1

    NONE of my media players will play .mp3's after Virus Infections. HELP


    After battling a shitload of infections from my PC my windows media player no longer works. I get this error: "Windows Media Player encountered a problem while playing the file." When I try to open an mp3 with Music Mode I get this error: "Error Playing File: Error: MF_MEDIA_ENGINE_ERR_SRC_NOT_SUPPORTED HRSULT: - OxC00D5212"
    When I try with Groove Media Player I get this: "Can't play - This item was encoded in a format that's not supported 0xC00d5212"

    I'm praying that this infection hasn't mutated my entire library somehow, hopefully some other simple fix. Any ideas anyone?

    Thanks
      My System SpecsSystem Spec


  2. Joined : Jul 2015
    Posts : 176
    Windows 10 Pro
       28 Aug 2016 #2

    is it possible you could share your file that won't play? OneDrive, DropBox, whatever.
      My System SpecsSystem Spec


  3. Joined : Oct 2015
    Posts : 12
    Windows 10
       28 Aug 2016 #3

    Yes, easily. But it's any one of tens of thousands of Mp3's and any video as well. Microsoft is doing a remote session right now so I'll do that once they're done. Thx
      My System SpecsSystem Spec


  4. Joined : Jul 2015
    Posts : 176
    Windows 10 Pro
       28 Aug 2016 #4

    Hmm... Tens of thousands you say? That's a bit much for the average user. At any rate, I'd recommend scanning those. If you come up with nothing, I strongly suggest you post in the Malware Removal forum over at Majorgeeks because to me it sounds like something got past your security and caused problems.
      My System SpecsSystem Spec


  5. Joined : Jan 2014
    Posts : 976
    Windows 8.1, 10
       29 Aug 2016 #5

    I'm wondering if the MP3 codec has been damaged so Media Player/ any other software using that codec can't play it any more.
      My System SpecsSystem Spec


  6. Joined : Oct 2015
    Posts : 12
    Windows 10
       29 Aug 2016 #6

    I think there were some major corruptions in the registry. I system restored back to yesterday and all is good!

    Thanks guys
      My System SpecsSystem Spec


 


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