NONE of my media players will play .mp3's after Virus Infections. HELP


  1. Posts : 12
    Windows 10
       #1

    NONE of my media players will play .mp3's after Virus Infections. HELP


    After battling a garbageload of infections from my PC my windows media player no longer works. I get this error: "Windows Media Player encountered a problem while playing the file." When I try to open an mp3 with Music Mode I get this error: "Error Playing File: Error: MF_MEDIA_ENGINE_ERR_SRC_NOT_SUPPORTED HRSULT: - OxC00D5212"
    When I try with Groove Media Player I get this: "Can't play - This item was encoded in a format that's not supported 0xC00d5212"

    I'm praying that this infection hasn't mutated my entire library somehow, hopefully some other simple fix. Any ideas anyone?

    Thanks
      My Computer


  2. Posts : 423
    Windows 10 Pro
       #2

    is it possible you could share your file that won't play? OneDrive, DropBox, whatever.
      My Computer


  3. Posts : 12
    Windows 10
    Thread Starter
       #3

    Yes, easily. But it's any one of tens of thousands of Mp3's and any video as well. Microsoft is doing a remote session right now so I'll do that once they're done. Thx
      My Computer


  4. Posts : 423
    Windows 10 Pro
       #4

    Hmm... Tens of thousands you say? That's a bit much for the average user. At any rate, I'd recommend scanning those. If you come up with nothing, I strongly suggest you post in the Malware Removal forum over at Majorgeeks because to me it sounds like something got past your security and caused problems.
      My Computer


  5. Posts : 1,524
    Windows 10 Pro (32-bit) 16299.15
       #5

    I'm wondering if the MP3 codec has been damaged so Media Player/ any other software using that codec can't play it any more.
      My Computer


  6. Posts : 12
    Windows 10
    Thread Starter
       #6

    I think there were some major corruptions in the registry. I system restored back to yesterday and all is good!

    Thanks guys
      My Computer


 

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