Screen goes blank when away when screensaver and sleep not turned on  

  1. Posts : 3
    windows 10

    Screen goes blank when away when screensaver and sleep not turned on

    I have had this computer for about seven months now. A Dell inspiron 17 5000.

    Now this has happened to me three times, once months ago and then it didn't happen until twice this little. The first time I was away for I think 30 minutes. Came back and how to push the start button like one would have too if the computer was asleep and the second time again 30 minutes to take a shower and the screen was blank but came on when I moved my mouse.

    Here's the thing I do not have them set to turn off when I am away like the time I was away for an hour and it was still on.

    I am taking it to be looked at. But I do not know if this is a computer thing or a windows ten thing.

    I'm wondering if anyone else has had that same experience.

    And notice their storage usage decreases on its own?
      My Computer

  2. Posts : 14,890
    Windows 10 Pro

    Hi cosmicfirefly,

    What are your power option settings for the display?
      My Computers

  3. Posts : 3
    windows 10
    Thread Starter

    I have it on I think the dell setting where it automatically balances performance with energy on consumption on capable hardware.

    I'm not very tech savvy and neither is my family save my aunt but she lives hours away.
      My Computer

  4. Posts : 14,890
    Windows 10 Pro

    Could you tell me what the settings for the display are please.
      My Computers


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