Screen goes blank when away when screensaver and sleep not turned on

  1.    27 Aug 2016 #1

    Screen goes blank when away when screensaver and sleep not turned on

    I have had this computer for about seven months now. A Dell inspiron 17 5000.

    Now this has happened to me three times, once months ago and then it didn't happen until twice this little. The first time I was away for I think 30 minutes. Came back and how to push the start button like one would have too if the computer was asleep and the second time again 30 minutes to take a shower and the screen was blank but came on when I moved my mouse.

    Here's the thing I do not have them set to turn off when I am away like the time I was away for an hour and it was still on.

    I am taking it to be looked at. But I do not know if this is a computer thing or a windows ten thing.

    I'm wondering if anyone else has had that same experience.

    And notice their storage usage decreases on its own?
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,876
    Windows 10 Pro
       27 Aug 2016 #2

    Hi cosmicfirefly,

    What are your power option settings for the display?
      My ComputersSystem Spec

  3.    27 Aug 2016 #3

    I have it on I think the dell setting where it automatically balances performance with energy on consumption on capable hardware.

    I'm not very tech savvy and neither is my family save my aunt but she lives hours away.
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,876
    Windows 10 Pro
       27 Aug 2016 #4

    Could you tell me what the settings for the display are please.
      My ComputersSystem Spec


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