How to find out program preventing windows shutdown


  1. Posts : 2
    .
       #1

    How to find out program preventing windows shutdown


    [ ]
    Last edited by nicholasng99; 31 Jan 2017 at 18:26.
      My Computer

  2. dalchina's Avatar
    Posts : 30,062
    Win 10 Pro (1903)
       #2

    You might try a scan with Adwcleaner
    AdwCleaner Download
    and see what that comes up with.

    You could also compare shutting down from safe mode and see if you get the same message. If not, you could proceed with diagnosis from a clean boot, assuming that if you did a clean boot, you did not see this message when you shut down. That would work if this is a well-behaved program.

    Note: if this is adware or malware, you will likely need a specialist tool, which is why I suggest Adwcleaner first. If that finds nothing there are others you can try.
      My Computers

  3. Edwin's Avatar
    Posts : 17,131
    Windows 10
       #3

    nicholasng99 said:
    Everytime I shutdown, I get a screen saying "closing 1 app and shutting down"

    Attachment 97069

    I can't find any process related to "ad_msg_wnd",
    So my question is, how to find it?
    There's a high probability it is related to "Get Office" ad:

    How to find out program preventing windows shutdown-000198.png

    You should be able to turn it off:

    How to find out program preventing windows shutdown-000199.png
      My Computer


 

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