Windows 10: How to find out program preventing windows shutdown Solved

  1.    20 Aug 2016 #1

    How to find out program preventing windows shutdown


    [ ]
    Last edited by nicholasng99; 31 Jan 2017 at 19:26.
      My ComputerSystem Spec

  2.    20 Aug 2016 #2

    You might try a scan with Adwcleaner
    AdwCleaner Download
    and see what that comes up with.

    You could also compare shutting down from safe mode and see if you get the same message. If not, you could proceed with diagnosis from a clean boot, assuming that if you did a clean boot, you did not see this message when you shut down. That would work if this is a well-behaved program.

    Note: if this is adware or malware, you will likely need a specialist tool, which is why I suggest Adwcleaner first. If that finds nothing there are others you can try.
      My ComputerSystem Spec


  3. Posts : 7,914
    Windows 10 Professional
       20 Aug 2016 #3

    nicholasng99 said: View Post
    Everytime I shutdown, I get a screen saying "closing 1 app and shutting down"

    Attachment 97069

    I can't find any process related to "ad_msg_wnd",
    So my question is, how to find it?
    There's a high probability it is related to "Get Office" ad:

    Click image for larger version. 

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    You should be able to turn it off:

    Click image for larger version. 

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ID:	97121
      My ComputersSystem Spec


 

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