1. Joined : Aug 2016
    Posts : 2
    Windows 10 1611
       20 Aug 2016 #1

    How to find out program preventing windows shutdown


    Everytime I shutdown, I get a screen saying "closing 1 app and shutting down"

    Click image for larger version. 

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Size:	19.3 KB 
ID:	97069

    I can't find any process related to "ad_msg_wnd",
    So my question is, how to find it?
      My System SpecsSystem Spec


  2. Joined : Jan 2015
    UK, Midlands
    Posts : 6,587
    Win 10 Pro (1607)
       20 Aug 2016 #2

    You might try a scan with Adwcleaner
    AdwCleaner Download
    and see what that comes up with.

    You could also compare shutting down from safe mode and see if you get the same message. If not, you could proceed with diagnosis from a clean boot, assuming that if you did a clean boot, you did not see this message when you shut down. That would work if this is a well-behaved program.

    Note: if this is adware or malware, you will likely need a specialist tool, which is why I suggest Adwcleaner first. If that finds nothing there are others you can try.
      My System SpecsSystem Spec

  3.    20 Aug 2016 #3

    nicholasng99 said: View Post
    Everytime I shutdown, I get a screen saying "closing 1 app and shutting down"

    Click image for larger version. 

Name:	IMG_1151.JPG 
Views:	17 
Size:	19.3 KB 
ID:	97069

    I can't find any process related to "ad_msg_wnd",
    So my question is, how to find it?
    There's a high probability it is related to "Get Office" ad:

    Click image for larger version. 

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Views:	10 
Size:	15.4 KB 
ID:	97120

    You should be able to turn it off:

    Click image for larger version. 

Name:	000199.png 
Views:	10 
Size:	27.6 KB 
ID:	97121
      My System SpecsSystem Spec


 


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