1. Joined : Aug 2016
    Posts : 4
    Windows 10
       19 Aug 2016 #1

    "Your computer is offline" while It's not. Can't login.


    Hi guys I'm new here and I have this disturbing problem I would like to solve with your help if possible.

    So I upgraded from 8.1 few months ago everything ran smooth for few days I downloaded updates still It was okay but few days after that I couldnt login as It was saying : "Your computer is offline, enter the last password you remember" or something like that I happen to change that password because I thought I couldnt remember it correctly and entering it wrong.

    After messing around with it with a password recovery tool I managed to access the Administrator user and while using Internet Explorer I noticed that IE can't connect to mail.live.com.

    I could ping it I could open it with Chrome and other browsers my hosts file is clear my antivirus is uninstalled I even reinstalled IE but nothing seemed to help.

    To conclude things I personally think when I'm able to open mail.live freely with IE I will be able to login to my original account. It says "Welcome" for about a minute or two before saying that I'm offline. Same as IE trying to connect to mail.live for 1 minute and fails.

    Any thoughts?
      My System SpecsSystem Spec


  2. Joined : Dec 2015
    Posts : 9
    win 10 pro
       19 Aug 2016 #2

    angelbufy said: View Post
    Hi guys I'm new here and I have this disturbing problem I would like to solve with your help if possible.

    So I upgraded from 8.1 few months ago everything ran smooth for few days I downloaded updates still It was okay but few days after that I couldnt login as It was saying : "Your computer is offline, enter the last password you remember" or something like that I happen to change that password because I thought I couldnt remember it correctly and entering it wrong.

    After messing around with it with a password recovery tool I managed to access the Administrator user and while using Internet Explorer I noticed that IE can't connect to mail.live.com.

    I could ping it I could open it with Chrome and other browsers my hosts file is clear my antivirus is uninstalled I even reinstalled IE but nothing seemed to help.

    To conclude things I personally think when I'm able to open mail.live freely with IE I will be able to login to my original account. It says "Welcome" for about a minute or two before saying that I'm offline. Same as IE trying to connect to mail.live for 1 minute and fails.

    Any thoughts?
    I had the same issue months back. The solution that worked for me was to remove the M$ account (outlook in my case) and change the login to skip requiring a password. Took a while to fix it but it now boots up and goes straight to the desktop. Give it a try-you have nothing to lose.
      My System SpecsSystem Spec


  3. Joined : Aug 2016
    Posts : 4
    Windows 10
       19 Aug 2016 #3

    Any tutorials for that? Not that much of an expert here heh..
      My System SpecsSystem Spec


  4. Joined : Aug 2016
    Posts : 4
    Windows 10
       19 Aug 2016 #4

    Wait If I do that my personal files will be deleted? o.O
      My System SpecsSystem Spec


  5. Joined : Aug 2014
    Florida
    Posts : 431
    W10 AU & W10 Insider
       19 Aug 2016 #5

    angelbufy said: View Post
    Wait If I do that my personal files will be deleted? o.O
    Just to be safe always make a backup (image) Free Macrium works perfectly


    Last week my 2013 Office (outlook) had the same thing happen, could no longer send/receive mail. Was off line, would not toggle. I gave up and installed 2016 version of Office and the same thing happened again. I eventually got mine straightened out by deleting the .pst files and re-entering my email accounts. Some how they got "wacked" up.
      My System SpecsSystem Spec


  6. Joined : Dec 2015
    Posts : 9
    win 10 pro
       19 Aug 2016 #6

    angelbufy said: View Post
    Any tutorials for that? Not that much of an expert here heh..

    I had to Google it. There are 2 separate issues:

    1-Removing your account from Win 10 (outlook, hotmail, whatever you use to sign in to your PC).
    As always, back up your files.
    2-Changing the setting to no longer need a password and boot right to the desktop.
      My System SpecsSystem Spec


 


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