1.    18 Aug 2016 #1
    Join Date : Aug 2016
    London
    Posts : 3
    Windows 10

    Windows


    Hi all,

    I have a Windows 10 CyberPower PC, i7-4770 3.50GHz processor with 16GB Ram, Intel Series/C220 Chipset AHCI, and NVIDIA GeFrorce GTX 770 graphics card.

    When l am browsing the web, most often Youtube the PC shuts down and restarts.

    So far l have attempted the following and had very little success:


    1. Scan & Removal or Malware - Malware Bytes
    2. Spyware Removal
    3. Run Disk Cleanup
    4. Disabled Force Restart
    5. Updated Graphics card Driver GTX770
    6. Intel Management System Interface update
    7. Realtek PCI family controller driver update
    8. Intel Xenon Processor DRAM controller update
    9. Intel 8 Series C220 Series PCI Express Part 1 update 8c10
    10. Intel 8C14 update
    11. SMSBus controller 8C22 update
    12. Intel Driver 3rd/4th Gene Processor PCI Express x16 controller update
    13. Intel 287 LPC Controller 8C44update
    14. Registry Repair
    15. Updated & Scan Windows Defender
    16. NVidia 368.81 driver update


    I am now at an impasse as to what to do next. Logic would state that there is a conflict somewhere and maybe a BIOS update is needed, but l have heard some bad things about BIOS updates, some of which completely kill your computer.

    I am crying for any help, please.
      My ComputerSystem Spec
  2.    18 Aug 2016 #2
    Join Date : Mar 2015
    New Mexico
    Posts : 1,312
    Windows 10 Pro,

    Your thread title was not very descriptive.

    1. What OS are you using?
    2. What web browser are yo using?
    3. What kind of hardware are you running?
    4. What kind of PSU do you have?
      My ComputerSystem Spec
  3.    18 Aug 2016 #3
    Join Date : May 2016
    127.0.0.1
    Posts : 232
    Windows 10

    Hello,

    Can you also share the logfile of Malwarebytes' Anti-Malware​?
      My ComputerSystem Spec
  4.    18 Aug 2016 #4
    Join Date : Jul 2015
    Posts : 93
    win10 home

    Have a look at your Reliability History.If there are any red flags,then check the Tech details of each one to see what the problem is.Quite often "nvlddmkm.sys" is the cause and the best solution is to do a a CUSTOM and CLEAN install of nvidea,driver ONLY.A good programme for crashes is "whocrashed" from Resplendence.com
      My ComputerSystem Spec
  5.    18 Aug 2016 #5
    Join Date : Aug 2016
    London
    Posts : 3
    Windows 10
    Thread Starter

    Quote Originally Posted by Rocky View Post
    Your thread title was not very descriptive.

    1. What OS are you using? - Windows 10 64Bit
    2. What web browser are yo using? Google Chrome & IE
    3. What kind of hardware are you running? -

    CPU: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz MHz, 4 core(s), 8 Logical Processor(s)

    Motherboard: Z87-K

    Memory: 16 GB

    Graphics card: Adapter type: NVIDIA GeForce GTX 770

    4. What kind of PSU do you have?
    - I am trying to find specs for my PSU, but guessing l will most likely have to open the unit and get the model and wattage off the PSU?
      My ComputerSystem Spec
  6.    18 Aug 2016 #6
    Join Date : Oct 2013
    NW Florida
    Posts : 9,232
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint

    Quote Originally Posted by AnimalID View Post
    - I am trying to find specs for my PSU, but guessing l will most likely have to open the unit and get the model and wattage off the PSU?
    If you don't know that is the best way. There should be a sticker on the side that will tell you Model number and Manufacturer. It should also tell you the Amps on your +12V, +5V, and +3.3V.
      My ComputersSystem Spec
  7.    20 Aug 2016 #7
    Join Date : Aug 2016
    London
    Posts : 3
    Windows 10
    Thread Starter

    Hi

    Right l've taken down the following information and run reliability manager.

    Motherboard S/N - 131118897801895

    The PSU model is: 75-001668
    Total power: 600 W

    I checked the reliability history and I took a screenshot of it. The main problems I see are in the application failures and miscellaneous failures. I attached the screenshot for you to see it. Click image for larger version. 

Name:	Screenshot (1).png 
Views:	6 
Size:	793.1 KB 
ID:	97185
      My ComputerSystem Spec

 

Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 00:38.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums