1.    16 Aug 2016 #1
    Join Date : Aug 2016
    Posts : 2
    Win10

    Surface Pro 3 - Can't TOUCH 'x' to close apps or double tap to expand


    Latest version of Win10 with latest updates.
    Using the keyboard, or a USB mouse...or the Surface Pen, everything works great...but I can't use my finger to touch any app in the top menu bar. I can touch any menu item and anywhere in the app and it works fine...but I can't actually click on the X to close, maximize / minimize, etc. I also can't double tap the top bar to expand the app.
    Again, I can do everything with the keyboard / pen / mouse...and touch works fine with everything EXCEPT any item in the top bar. What's up with that?!
    I've done a screen calibration successfully and there are no issues with anything there...it's gotta be something in the OS somehow.
    Any help would be greatly appreciated.
    PS: This is on a Surface Pro 3.
    I have a Surface 3 as well but it does not do this.
      My ComputerSystem Spec
  2.    16 Aug 2016 #2
    Join Date : May 2015
    Central IL
    Posts : 4,010
    Mac OS Sierra

    Sounds more like an alignment issue that the hardware is calibrated for an older GPU and touch screen driver than is installed now. It is not that hard to do. SeeThe Microsoft Surface touchscreen | Touchscreen problems | Touch ...

    Any device with a touch screen should be calibrated on a regular basis.

    Enter calibrate, use the arrow keys to highlight Calibrate the screen for pen or touch input, and press Enter. (With a mouse, click Calibrate the screen for pen or touch input.) Step 3: Press the Tab key until the Reset button is selected and press Enter."
      My ComputerSystem Spec
  3.    17 Aug 2016 #3
    Join Date : Aug 2016
    Posts : 2
    Win10
    Thread Starter

    Quote Originally Posted by bro67 View Post
    Sounds more like an alignment issue that the hardware is calibrated for an older GPU and touch screen driver than is installed now. It is not that hard to do. SeeThe Microsoft Surface touchscreen | Touchscreen problems | Touch ...

    Any device with a touch screen should be calibrated on a regular basis.

    Enter calibrate, use the arrow keys to highlight Calibrate the screen for pen or touch input, and press Enter. (With a mouse, click Calibrate the screen for pen or touch input.) Step 3: Press the Tab key until the Reset button is selected and press Enter."
    I was able to do the calibration once successfully but it didn't solve the issue (which I mentioned in my OP).
    I attempted to reset it again and try to recalibrate and it wouldn't even respond to my touch to complete a calibration successfully. I was fully ready to give up and take it to the Microsoft store...but a couple hours of digging around on the internet and I found this link.
    I downloaded this, ran it - it extracted a couple files to a folder...I ran the executable and it said "do not touch the screen" while it did it's process...then a few seconds later, it was complete....and now my screen is 100% right again!
    So - whatever this calibration app does, it fixed it!!

    I just wanted to share this in case someone else runs into a similar situation.
    Sony eSupport - Electronics - Drivers Software
      My ComputerSystem Spec

 


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