Not shutting down properly or at all (Windows 10 Pro Insider Preview)


  1. Posts : 3
    Windows 10
       #1

    Not shutting down properly or at all (Windows 10 Pro Insider Preview)


    Every time i want to shut down my computer this screen appears
    Not shutting down properly or at all (Windows 10 Pro Insider Preview)-win10-shutdown.jpg
    But after a while it returns to my Desktop even if i press force shutdown.
    I'm sure i have closed any apps that may keep it awake.

    Does anyone else experience this or know how to resolve?

    (Windows 10 Pro Insider Preview 14901.1000)
      My Computer


  2. Posts : 1,246
    Windows 10 2004 (21370.1)
       #2

    Hi,
    Welcome to the forums, go to Power Options, click "Choose what the power buttons do", click "Change settings that are currently unavailable", untick Fast start-up. HTH.
      My Computers


  3. Posts : 3
    Windows 10
    Thread Starter
       #3

    brummyfan said:
    Hi,
    Welcome to the forums, go to Power Options, click "Choose what the power buttons do", click "Change settings that are currently unavailable", untick Fast start-up. HTH.
    Sorry i should have mentioned that i have already tried that and it still does not shut down properly.
      My Computer


  4. Posts : 1,246
    Windows 10 2004 (21370.1)
       #4

    OK, then try upgrading Intel Management Engine Interface driver in Device manager, first try the upgrade, if that doesn't help try the rollback to previous driver.
    It's under System devices.
    Not shutting down properly or at all (Windows 10 Pro Insider Preview)-capture.jpg

    EDIT: If the above method doesn't fix the problem, try opening cmd and run as admin, enter powercfg h off make note of space between g and h, h and o.
      My Computers


  5. Posts : 3
    Windows 10
    Thread Starter
       #5

    Have tried the above methods and have not had any problems since. Thanks.
      My Computer


  6. Posts : 1,246
    Windows 10 2004 (21370.1)
       #6

    You are welcome :)
      My Computers


 

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