Windows 10, Start Menu problems, Virus, corrupted files


  1. appleman634
    Posts : 1
    Windows 10
       New #1

    Windows 10, Start Menu problems, Virus, corrupted files


    Hey there, I have started having serious problems with my computer. It seems to have started this morning when all of a sudden my computer kept sort of refreshing explorer (the taskbar would disappear and reappear, etc.) so i decided it was time to run some scans, I ran Avast scan which found some minor detections, then i ran malwarebytes which found some more minor detections. I then downloaded adwcleaner which found some adware and hitmanpro found a bitcoin miner (issch.exe). First i let hitmanpro fix everything and then let adwcleaner fix the problems which causes a forced restart (really annoying), after this restart there was something about hitmanpro during the boot, no error message it just said hitmanpro v1... or something. then when i got to the log in screen it would not let me log in, everytime i restarted it gave me a different error msg when i tried to log in: wrong handle, cant connect to RSC servers or something, and so on. So i restored to hitmanpros checkpoint. after going through the above like 2 more times just in case i decided i would scan and remove the infected files/viruses manually which is what i have done.

    Apart from that my windows 10 is failing, shortcuts arent working and their icons are gone. shortcuts on the taskbar barely work. I read about restoring the icon cache but i dont see how that could fix the broken shortcuts. I also ran SFC scannow which found some corrupted files but couldnt fix them. I will attach the CBS.log

    CBS.log - Google Drive

    sorry for the long post but i just want to make sure you guys have the full picture, any help is appreciated. Thanks :)
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  3. Slartybart
    Posts : 3,502
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       New #2

    Please post the malware logs so members might advise any corrective action.

    Your CBS log looks like you need to repair your system files:


    But FIRST you need to clean up the malware on your machine. The logs will tell members more about the infections and what else might need to be done
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