Can't enable Location, to get Cortana to work?

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  1. Posts : 97
    Windows 10
       #1

    Can't enable Location, to get Cortana to work?


    Hi,

    I was hoping this would get fixed, as I'm assuming its a bug. However, few months into use and its still not working - so thought I'd give here a go :) Cortana complains that it needs access to my location to work (really not sure why!)

    So, going into Location settings:

    Can't enable Location, to get Cortana to work?-2016-07-30-11-01-28.jpg

    As you can see, its greyed out. Pressing "Change" (to enable it), looks like its trying to do something - but nothing opens.

    Surely its clever enough to know that its on a PC, and doesn't stuff like GPS?

    Thanks in advance

    Andy
      My Computer


  2. Posts : 3,080
    W10 Pro + W10 Preview
       #2

    Hi Andy.....Open Settings bottom right hand corner and click on "Location" rectangle in bottom corner so that it lights up.
    Then you can check if in use by using same method as you posted.

    Cortana uses your location to advise which is the nearest shop, restaurant, product or whatever in answer to your inquiry or request for info.
      My Computers


  3. Posts : 97
    Windows 10
    Thread Starter
       #3

    Thanks for the reply. Maybe I'm being dumb.. but where is this "Settings" part? Bottom right-hand corner of the screen? (i.e the time section)

    Thanks!
      My Computer


  4. Posts : 3,080
    W10 Pro + W10 Preview
       #4

    youradds said:
    Thanks for the reply. Maybe I'm being dumb.. but where is this "Settings" part? Bottom right-hand corner of the screen? (i.e the time section)

    Thanks!
    Click as shown on attachment as shown to reveal "Location" tab.
    Attached Thumbnails Attached Thumbnails Can't enable Location, to get Cortana to work?-set.jpg  
      My Computers


  5. Posts : 97
    Windows 10
    Thread Starter
       #5

    Ah cool, thanks for the clarification. Unfortunately it shows greyed out for me though

    Can't enable Location, to get Cortana to work?-settings.jpg
      My Computer


  6. Posts : 3,080
    W10 Pro + W10 Preview
       #6

    youradds said:
    Ah cool, thanks for the clarification. Unfortunately it shows greyed out for me though

    Can't enable Location, to get Cortana to work?-settings.jpg
    Click on it to light it up.
      My Computers


  7. Posts : 97
    Windows 10
    Thread Starter
       #7

    Doesn't do anything (same greyed out, as "Tablet mode"... as obviously this is a PC, not a mobile phone/tablet)

    Any other ideas?

    Thanks

    Andy
      My Computer


  8. Posts : 3,080
    W10 Pro + W10 Preview
       #8

    Is Cortana switched on?....open Settings and in box at top find a setting type Cortana.
    A separate menu will appear on left side where you can do your preferred setup.
      My Computers


  9. Posts : 97
    Windows 10
    Thread Starter
       #9

    Hi,

    The problem always seems to come back to Location not being enabled

    Can't enable Location, to get Cortana to work?-cortana.jpg

    Click on "Allow", and it doesn't do anything. So frustrating The most annoying part... is that it worked fine when I originally did the upgrade! At some point it must have broken, as one day I went to use it - and it said I didn't have location enabled.

    Cheers

    Andy
      My Computer


  10. Posts : 3,080
    W10 Pro + W10 Preview
       #10

    Andy....this is a Brink our administrator tutorial which should help.
    Location Service - Turn On or Off in Windows 10 - Windows 10 Forums
      My Computers


 

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