Keyboard (tapping print screen + f12) causes PC to shutdown.

AimWorks · 22 Jul 2016

This is kind of a weird one and isn't exactly a BSOD per se.

Tapping F12 and then Print Screen on my keyboard will cause my PC to shutdown. This appears to be a windows initiated shutdown with win 10 dialogue briefly appearing as opposed to a sudden, unexpected crash shutdown.

I've replicated this error a few times and this occurs simply when F12 and Prnt Screen are hit.

I took a quick glance at the windows event viewer and I believe these events are connected:

Code:

Event ID 7031.
Service Control Manager
The Contact Data_747e76e service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

Code:

The User Data Storage_747e76e service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

Code:

The User Data Access_747e76e service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

It feels like something which is triggered by the F12 and then print screen keystroke is causing windows to trigger an unexpected shutdown. I've reproduced this several times today Friday (7/22/2016) so anything sort of error/shutdown that appears in the log is likely connected to this.

Thank you very much for your help.

axe0 · 23 Jul 2016

Those events are indeed connected to the problem, because the services are forced to shutdown when you press those buttons, they come in first because all services first need to shutdown before the system can shutdown.
The forced shutdown of services is the result of the shutdown you trigger everytime by pressing those keys, it cannot be seen as a cause for the problem.

Please disable fast startup
Fast Startup - Turn On or Off in Windows 10 - Windows 10 Forums

Code:

Event[31246]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2016-07-21T13:13:26.607
  Event ID: 29
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: SABER-EXTRA
  Description: 
Windows failed fast startup with error status 0xC00000D4.

AimWorks · 23 Jul 2016

I've disabled fast start up.
Seems like the issue still persists unfortunately. I've uploaded a new DM log.
You can see this happening on 07/23/2016 at 17:45 (might be 17:44) and 17:47 with fast startup disabled.

Ztruker · 23 Jul 2016

Why are you pressing F12 then Print Screen?
It's a very unusual key combination that does nothing on my Win wo Pro X64 system.

AimWorks · 23 Jul 2016

Ztruker said:

Why are you pressing F12 then Print Screen?
It's a very unusual key combination that does nothing on my Win wo Pro X64 system.

I was actually gaming and tried to screenshot something.
F12 is the steam binding so I hit that at first out of habit then I hit print screen and

Ztruker · 24 Jul 2016

Ah, so steam is involved.

You could perhaps bind steam print screen (F12) to a different key. That should fix the problem.

AimWorks · 24 Jul 2016

Well I'm worried that the underlying issue might be more serious.

To clarify though. Steam actually isn't involved. This f12 +print screen error can occur basically anytime in windows - even at the login screen.

I initially discovered this playing Overwatch. I was trying to screenshot and I hit F12 out of habit, then I quickly hit print screen which led windows to initiate a shutdown.

Ztruker · 25 Jul 2016

Steam or some keyboard mapping/binding program must be involved as when I press F12+Print Screen nothing happens, good or bad so that key combo is not a normal part of Windows 10.

Do you have any other keyboard remapping program installed?

This is what I see:

Code:

"Adobe Flash Player 18 NPAPI"
"Apple Application Support (32-bit)"
"Apple Software Update"
"Asmedia USB Host Controller Driver"
"Auslogics DiskDefrag"
"Battle.net"
"Cheat Engine 6.5"
"Cities: Skylines"
"Corsair Link 4"
"Corsair Link(TM) USB Dongle (Driver Removal)"
"Curse"
"DEAD OR ALIVE 5. Last Round, Γσ≡±Φ  1.0.0.3"
"Deluge 1.3.12"
"EK Switch Hitter"
"Foxit Reader"
"GOG Galaxy"
"Google Chrome"
"Google Update Helper"
"H1Z1"
"HandBrake 0.10.5"
"Hearthstone"
"Heroes of the Storm Public Test"
"Heroes of the Storm"
"ImgBurn"
"Infinity"
"Intel(R) Chipset Device Software"
"IrfanView (remove only)"
"Just Cause 3"
"Killer Performance Suite"
"League of Legends"
"MediaHuman Audio Converter version 1.9.6.1"
"Microsoft ASP.NET MVC 4 Runtime"
"Microsoft Visual C++ 2005 Redistributable"
"Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17"
"Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161"
"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219"
"Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610"
"Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030"
"Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610"
"Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030"
"Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030"
"Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030"
"Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501"
"Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501"
"Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005"
"Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005"
"Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918"
"Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23918"
"Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23918"
"MusicBrainz Picard"
"Nexus Root Toolkit"
"Notepad++"
"OpenOffice 4.1.2"
"Overwatch Test"
"Overwatch"
"Popcorn Time Community 0.3.8-6"
"RocketDock 1.3.5"
"Sonarr version 2.0"
"Steam"
"SumatraPDF"
"THE KING OF FIGHTERS XIII STEAM EDITION"
"The Witcher 3 - Wild Hunt"
"The Witcher 3: Wild Hunt - Free DLC program (16 DLC)"
"USB Audio 2.0 Stereo Driver v2.26.0"
"VPNetwork LLC - TorGuard - Online Privacy Protection Services"
"VirtualCloneDrive"
"Voicemeeter, The Virtual Mixing Console"
"Xtreme Audio DAC"
"foobar2000 v1.3.9"
"qBittorrent 3.3.4"
"spacetornado Renamer"

None of them look like key mappers to me.

AimWorks · 25 Jul 2016

I don't use any key mappers or anything like that.

I don't know if this is being triggered by an application but it does happen anytime windows is running regardless of what applications are on/off. In particular his can happen on just the Windows 10 Login Screen right a power on.

Ztruker · 25 Jul 2016

Try it in Safe Mode.

Click on Start.
Click on the Power icon.
Hold down the Shift key and click on Restart.