Windows 10: Help needed with multiple OS issues after upgrade to windows 10.

  1.    20 Jul 2016 #1

    Help needed with multiple OS issues after upgrade to windows 10.


    Hello. Newbie here and confused like crazy. I am typing this from a friend's laptop as mine has suddenly experienced the Windows 10 BSOD and I cannot do anything with it.

    Laptop computer : Dell Inspiron 1545
    Operating System: Windows 10 (just recently upgraded to 10 after being bugged by MS for a week and a half after upgrading from Vista to Windows 7 Ultimate 32 bit.


    Laptop ran super with a new SDD Kingston 120gb hard drive installed about 3 years ago. Ran Vista the entire time up until a few months ago when I upgraded to Windows 7 Ultimate. Again, all ran flawlessly. Upgraded from 7 to 10 about a week and a half ago (if that) and today while attempting to log off the laptop, my cursor froze along with the rest of the screen on my desktop.

    Had to press the power button to get the computer to shut off as it was frozen solid. When I powered back up, BSOD was present with the message "Your PC ran into a problem, we will restart it for you". It did not restart it though. That message just stayed there and I hit the 'enter' button finally and got it to another page. Tried rebooting multiple times with no luck getting back to Windows. I tried reinstalling and fixing it from the Windows 7 Ultimate Disk and nothing. About 15 minutes into trying to figure this out, it would not even get to the BSOD and would just get to the black screen and state no drive present.

    Kept getting the message of no hard drive present until I stuck the Windows 7 install disk back in the dvd drive and now I can get back to the BSOD. Have tried all their prepare suggestions that come with the BSOD, and again, nothing. It just tells me when I try to reinstall Windows 7 to " RESET THIS PC: The drive where Windows is installed is locked. Unlock the drive and try again." Now I have attempted to find out how to do this on Google and I am having no luck at all.

    If I remove the Windows 7 disk from the dvd drive, I don't get the BSOD, but get told I have no hard drive. If I keep the disc in the drive, I can reach all the options on the BSOD, but cannot go any further due to the locked hard drive. So I am having no luck at all and am hoping someone can help me get thru this situation as all my photos and files are on the drive and I would like to be able to back up everything (should have done this in the past!!) and then move forward by replacing the SSD drive with a new one and going back to Windows 7 Ultimate and never touching 10 again.

    All help would be very much appreciated. Thank you in advance!
      My ComputerSystem Spec

  2.    20 Jul 2016 #2

    This is what I would do if it were my computer.

    Purchase a new SSD for it. Replace the existing SSD with a new one, clean install Windows to it (I would do a clean install of Windows 10, I have 11 computers running on Windows 10 flawlessly). But you could also clean install Windows 7 - it's your choice.

    Then I would purchase a SATA to USB cable like this one:
    Amazon.com: Sata Cable - Lumsing USB 3.0 to SSD / 2.5-Inch SATA Hard Drive Adapter [Optimized For SSD, Support UASP SATA III]: Computers Accessories

    Connect the old SSD to a known good computer and see if you can retrieve any data from it. Don't mess with it too much, though. If you can't immediately see the folder structure on the partition(s) that are supposed to be there, then the best option for data recovery would be to take it to a professional. If you want to try data recovery yourself, there are programs for it like this:
    MiniTool Power Data Recovery

    The biggest thing is, though, is to stop trying to "fix" the SSD, and shift to purely data recovery efforts.
      My ComputerSystem Spec


  3. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       20 Jul 2016 #3

    wtfhappened said: View Post
    Upgraded from 7 to 10 about a week and a half ago (if that) and today while attempting to log off the laptop, my cursor froze along with the rest of the screen on my desktop.

    Had to press the power button to get the computer to shut off as it was frozen solid. When I powered back up, BSOD was present with the message "Your PC ran into a problem, we will restart it for you". It did not restart it though. That message just stayed there and I hit the 'enter' button finally and got it to another page.
    Tried rebooting multiple times with no luck getting back to Windows. I tried reinstalling and fixing it from the Windows 7 Ultimate Disk and nothing. About 15 minutes into trying to figure this out, it would not even get to the BSOD and would just get to the black screen and state no drive present.

    Kept getting the message of no hard drive present until I stuck the Windows 7 install disk back in the dvd drive and now I can get back to the BSOD. Have tried all their prepare suggestions that come with the BSOD, and again, nothing.
    It just tells me when I try to reinstall Windows 7 to " RESET THIS PC: The drive where Windows is installed is locked. Unlock the drive and try again." Now I have attempted to find out how to do this on Google and I am having no luck at all.

    If I remove the Windows 7 disk from the dvd drive, I don't get the BSOD, but get told I have no hard drive. If I keep the disc in the drive, I can reach all the options on the BSOD, but cannot go any further due to the locked hard drive.

    So I am having no luck at all and am hoping someone can help me get thru this situation as all my photos and files are on the drive and I would like to be able to back up everything (should have done this in the past!!) and then move forward by replacing the SSD drive with a new one and going back to Windows 7 Ultimate and never touching 10 again.
    It sounds as though your boot might be corrupted. You can only boot if you put an Install disc in the Optical drive.

    If you have another machine (or a friend with a Windows PC, you should grab the Win10 ISO and create install media

    NavyLCDR suggested the best route forward, Clean install Win10 on a new SSD, use the older SSD as an external drive.


    It might be as simple as setting the Active flag on the System Reserve Partition (SRP), or a bit more complicated. Not sure at this point.


    I'd like to see your Disk Management

    1. Download dmDskmgr-vg.zip (contains dmDskmgr-vg.mmc)

    2. Open the compressed folder, dmDskmgr-vg.zip
      Double click dmDskmgr-vg.mmc to launch it
      Press the Open button if prompted Do you want to open this file?
      Answer yes to the User Account Control prompt

      Tip: you can drag the middle bar up to show more of the bottom pane


      (just don't drag it too far up - I also need the information in the top pane)

    3. Press Alt+PrtScn to grab a snapshot of just the Disk Management window
      Open Paint and Ctrl+V to paste it, then save the image

    4. Attach the image to a new post


    Thanks
      My ComputerSystem Spec


 

Related Threads
Hi. About a week ago, all of a sudden, all sound from my brand new laptop came out glitchy, choppy and slowed down, through headphones and speakers. I did make a previous post about this, and got some assistance about potential driver issues. I...
I have a clean install of Windows 10 and Office Pro 2013. Initially I could not send any emails from Outlook. I resolved this by running SFC /scannow. However, I am getting constant sync errors and a blue circle when using Outlook with IMAP. The...
Hello, I've just upgraded to Windows 10 and excel has seemingly changed to the American version. Defaults are to US date/currency format and even when changing the language back to UK it doesn't change. Everything was fine before the upgrade...
Windows 10 upgrade issues... in General Support
Hello All, I just have a few general issues that I am reporting. I upgraded from Windows 8.1 latest release. Here are the things I have encountered so far: 1. Not able to join my existing HomeGroup (I have 6 home computers currently on the...
Hi All I am hoping that somebody might be able to help. I bought my laptop in June so practically a brand new pc, and it worked absolutely fine in Win 8.1. I upgraded it to Win 10 a couple of days ago and it has since got practically unusable! ...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 03:51.
Find Us