Spontaneously shutting down

  1.    18 Jul 2016 #1

    Spontaneously shutting down

    What are some things that might cause a Toshiba laptop to just out of nowhere, shut off? Running Windows 10. Happens often, usually while browsing online using Chrome. No warning or shutdown procedure - it's like I pressed and held the power button. Anything I might be able to fix?
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  2. sml156's Avatar
    Posts : 675
    Microsoft Windows 10 Pro 64-bit
       18 Jul 2016 #2

    Usually that means that you need to clean the cooling system when the processor gets to hot the computer shuts itself down to protect itself, I would suggest taking it to a reputable computer tec I know two people that could not put their computer back together after taking it apart.
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  3.    18 Jul 2016 #3

    I'm pretty handy though not a tech. Is it just a matter of taking the back off and vacuuming the fan or something?
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  4. Ztruker's Avatar
    Posts : 7,062
    Windows 10 Pro X64 1809 17763.134
       18 Jul 2016 #4

    Try using a can of compressed air and blowing in the vents of the laptop first.

    If you need to take it apart to clean it that's a whole different mess. Sometimes easy, sometimes not. You can often find a video of how to take apart a specific laptop via a Google search.

    The Event Viewer may have some useful info on what is causing the problem. Overheating is not the only possible cause of a shutdown, though it is the most likely.
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  5.    18 Jul 2016 #5

    Does browsing tend to heat computers more than other activities? Especially multiple windows?
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  6. Ztruker's Avatar
    Posts : 7,062
    Windows 10 Pro X64 1809 17763.134
       19 Jul 2016 #6

    Not necessarily. CPU and GPU activity are what heat up the computer.
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