Desktop will not Sleep AGAIN!!!!

This isn't the first time that I have had issues with this computer not wanting to go to sleep. It did it with Windows 8.1, it did in Windows 10 when I first upgraded it. Now, it's doing it again in Windows 10. We just changed out modems because we upgraded to a higher speed (20 Mbps) through our ISP (CenturyLink). I have already ran a Powercfg report, and it said something about a DRIVER (srvnet). I even went as far as overriding the issue, which still didn't help. I hope someone can chime in and see if we can get this issue resolved.

Specs:

Acer Aspire XC603G Desktop

Processor: Intel Celeron

1 TB Hard Drive

4 GB RAM


There may be other specs. But, this is all I can come up with for now.

If I recall, the last time we upgraded to 20 Mbps and used this modem, it ran into the same problem with not wanting to sleep.

Help would be greatly appreciated!

Thanks in advance!

Bump! Can someone please assist me?

Hi, Jesse:

This isn't the first time that I have had issues with this computer not wanting to go to sleep. It did it with Windows 8.1, it did in Windows 10 when I first upgraded it.

Disclaimer: I have been running Win10 on one of my own systems for only a week or so, and it's an OEM box, not an upgrade.
Disclaimer: This is not meant in any way to offend you.
Disclaimer: Other forum members are INFINITELY more expert in these matters than I am.

From my own research and spending a lot of time at computer fora (here and elsewhere), it's my humble and inexpert opinion that upgrading a system with problems to Win10 tends to carry over those problems, not fix them.

In other words, it's generally preferable to get the 7/8/8.1 box cleaned up, fixed and running properly BEFORE doing the Win10 upgrade, not after.
Short of that or even preferable, as others have previously suggested in your other threads, sometimes it is best to start fresh with a CLEAN install of Win10 on a reformatted drive.
It may be the better part of valor and consumes less time/energy/aggravation to start from scratch, rather than trying to fix a system whose issues have been carried over from 7/8/8.1.
Having said that, if the system has HARDWARE issues, then those would have to be fixed FIRST.
Upgrading to or cleanly reinstalling or tweaking Win10 will not fix hardware problems.

{{Offered just as friendly advice from another home user}}

Cheers,
MM

MoxieMomma said:

Hi, Jesse:



Disclaimer: I have been running Win10 on one of my own systems for only a week or so, and it's an OEM box, not an upgrade.
Disclaimer: This is not meant in any way to offend you.
Disclaimer: Other forum members are INFINITELY more expert in these matters than I am.

From my own research and spending a lot of time at computer fora (here and elsewhere), it's my humble and inexpert opinion that upgrading a system with problems to Win10 tends to carry over those problems, not fix them.

In other words, it's generally preferable to get the 7/8/8.1 box cleaned up, fixed and running properly BEFORE doing the Win10 upgrade, not after.
Short of that or even preferable, as others have previously suggested in your other threads, sometimes it is best to start fresh with a CLEAN install of Win10 on a reformatted drive.
It may be the better part of valor and consumes less time/energy/aggravation to start from scratch, rather than trying to fix a system whose issues have been carried over from 7/8/8.1.
Having said that, if the system has HARDWARE issues, then those would have to be fixed FIRST.
Upgrading to or cleanly reinstalling or tweaking Win10 will not fix hardware problems.

{{Offered just as friendly advice from another home user}}

Cheers,
MM

A clean installation will not solve this issue. As I said earlier, I think it has to do with the modem. The last time we used this same modem, it wouldn't sleep. The modem is a Technicolor C2000T provided by CenturyLink.

Jesse Williams said:

A clean installation will not solve this issue. As I said earlier, I think it has to do with the modem. The last time we used this same modem, it wouldn't sleep. The modem is a Technicolor C2000T provided by CenturyLink.

Exactly.:)

And that's why I said:

Having said that, if the system has HARDWARE issues, then those would have to be fixed FIRST.
Upgrading to or cleanly reinstalling or tweaking Win10 will not fix hardware problems.

<I'll defer to others more expert than I...>

Good luck!:)
MM

@MoxieMomma, according to Acer, all of the drivers are up to date. Should I run an SFC/SCANNOW command to see if that will fix it? I don't know of any other steps to fix it.

Update: I went to Intel to see if there was an updated driver by installing the Intel Driver Update utility. It found a newer driver for the display and sound from Intel that I needed to install. So, that problem is now fixed. Now, for the network card, it is a Realtek Network card. Is there a similar utility to install to update the driver for the network card?

A lot of people tend to think it's the network card when the computer won't sleep right. That's why I would like to know if there any utilities or newer drivers from Realtek to update the network card driver.

Just trying to find the issue.

Update: The computer still will not sleep.

Microsoft did an SFC/ SCANNOW command and a DISM command through the Command Prompt yesterday. They said if the problem persists, to do a System Restore. If the problem persists after that, to contact Answer Desk again with the reference number.

I also got my CenturyLink technician to look at it through the PC Protection plan that I have with them, and they couldn't even find anything wrong with it to get the issue resolved. I have had problems with this computer not wanting to sleep ever since I bought it.

I sent it to Acer when I first bought it, and Acer couldn't find anything wrong either, regarding the sleep issue. All I know is, is that is a DRIVER (SRVNET) issue that is causing the issue. So it has to do with a driver. I suspect that it's either the modem or the network adapter.

If someone knows how I can fix this issue, please assist.

Thanks!

Still having a sleep issue. Can someone please help me out?

The above screenshots are of the Powercfg report. Some of them may be duplicates, and I apologize for that.