Page 1 of 2 12 LastLast
  1.    15 Jul 2016 #1
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,043
    Windows 10 Home 64-bit

    Desktop will not Sleep AGAIN!!!!


    This isn't the first time that I have had issues with this computer not wanting to go to sleep. It did it with Windows 8.1, it did in Windows 10 when I first upgraded it. Now, it's doing it again in Windows 10. We just changed out modems because we upgraded to a higher speed (20 Mbps) through our ISP (CenturyLink). I have already ran a Powercfg report, and it said something about a DRIVER (srvnet). I even went as far as overriding the issue, which still didn't help. I hope someone can chime in and see if we can get this issue resolved.

    Specs:

    Acer Aspire XC603G Desktop

    Processor: Intel Celeron

    1 TB Hard Drive

    4 GB RAM


    There may be other specs. But, this is all I can come up with for now.

    If I recall, the last time we upgraded to 20 Mbps and used this modem, it ran into the same problem with not wanting to sleep.

    Help would be greatly appreciated!

    Thanks in advance!
      My ComputersSystem Spec
  2.    16 Jul 2016 #2
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,043
    Windows 10 Home 64-bit
    Thread Starter

    Bump! Can someone please assist me?
      My ComputersSystem Spec
  3.    16 Jul 2016 #3
    Join Date : Aug 2015
    Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)

    Hi, Jesse:

    This isn't the first time that I have had issues with this computer not wanting to go to sleep. It did it with Windows 8.1, it did in Windows 10 when I first upgraded it.
    Disclaimer: I have been running Win10 on one of my own systems for only a week or so, and it's an OEM box, not an upgrade.
    Disclaimer: This is not meant in any way to offend you.
    Disclaimer: Other forum members are INFINITELY more expert in these matters than I am.

    From my own research and spending a lot of time at computer fora (here and elsewhere), it's my humble and inexpert opinion that upgrading a system with problems to Win10 tends to carry over those problems, not fix them.

    In other words, it's generally preferable to get the 7/8/8.1 box cleaned up, fixed and running properly BEFORE doing the Win10 upgrade, not after.
    Short of that or even preferable, as others have previously suggested in your other threads, sometimes it is best to start fresh with a CLEAN install of Win10 on a reformatted drive.
    It may be the better part of valor and consumes less time/energy/aggravation to start from scratch, rather than trying to fix a system whose issues have been carried over from 7/8/8.1.
    Having said that, if the system has HARDWARE issues, then those would have to be fixed FIRST.
    Upgrading to or cleanly reinstalling or tweaking Win10 will not fix hardware problems.

    {{Offered just as friendly advice from another home user}}

    Cheers,
    MM
      My ComputerSystem Spec
  4.    16 Jul 2016 #4
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,043
    Windows 10 Home 64-bit
    Thread Starter

    Quote Originally Posted by MoxieMomma View Post
    Hi, Jesse:



    Disclaimer: I have been running Win10 on one of my own systems for only a week or so, and it's an OEM box, not an upgrade.
    Disclaimer: This is not meant in any way to offend you.
    Disclaimer: Other forum members are INFINITELY more expert in these matters than I am.

    From my own research and spending a lot of time at computer fora (here and elsewhere), it's my humble and inexpert opinion that upgrading a system with problems to Win10 tends to carry over those problems, not fix them.

    In other words, it's generally preferable to get the 7/8/8.1 box cleaned up, fixed and running properly BEFORE doing the Win10 upgrade, not after.
    Short of that or even preferable, as others have previously suggested in your other threads, sometimes it is best to start fresh with a CLEAN install of Win10 on a reformatted drive.
    It may be the better part of valor and consumes less time/energy/aggravation to start from scratch, rather than trying to fix a system whose issues have been carried over from 7/8/8.1.
    Having said that, if the system has HARDWARE issues, then those would have to be fixed FIRST.
    Upgrading to or cleanly reinstalling or tweaking Win10 will not fix hardware problems.

    {{Offered just as friendly advice from another home user}}

    Cheers,
    MM
    A clean installation will not solve this issue. As I said earlier, I think it has to do with the modem. The last time we used this same modem, it wouldn't sleep. The modem is a Technicolor C2000T provided by CenturyLink.
      My ComputersSystem Spec
  5.    16 Jul 2016 #5
    Join Date : Aug 2015
    Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)

    Quote Originally Posted by Jesse Williams View Post
    A clean installation will not solve this issue. As I said earlier, I think it has to do with the modem. The last time we used this same modem, it wouldn't sleep. The modem is a Technicolor C2000T provided by CenturyLink.
    Exactly.

    And that's why I said:
    Having said that, if the system has HARDWARE issues, then those would have to be fixed FIRST.
    Upgrading to or cleanly reinstalling or tweaking Win10 will not fix hardware problems.
    <I'll defer to others more expert than I...>

    Good luck!
    MM
      My ComputerSystem Spec
  6.    16 Jul 2016 #6
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,043
    Windows 10 Home 64-bit
    Thread Starter

    @MoxieMomma, according to Acer, all of the drivers are up to date. Should I run an SFC/SCANNOW command to see if that will fix it? I don't know of any other steps to fix it.
      My ComputersSystem Spec
  7.    16 Jul 2016 #7
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,043
    Windows 10 Home 64-bit
    Thread Starter

    Update: I went to Intel to see if there was an updated driver by installing the Intel Driver Update utility. It found a newer driver for the display and sound from Intel that I needed to install. So, that problem is now fixed. Now, for the network card, it is a Realtek Network card. Is there a similar utility to install to update the driver for the network card?

    A lot of people tend to think it's the network card when the computer won't sleep right. That's why I would like to know if there any utilities or newer drivers from Realtek to update the network card driver.

    Just trying to find the issue.
      My ComputersSystem Spec
  8.    17 Jul 2016 #8
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,043
    Windows 10 Home 64-bit
    Thread Starter

    Update: The computer still will not sleep.

    Microsoft did an SFC/ SCANNOW command and a DISM command through the Command Prompt yesterday. They said if the problem persists, to do a System Restore. If the problem persists after that, to contact Answer Desk again with the reference number.

    I also got my CenturyLink technician to look at it through the PC Protection plan that I have with them, and they couldn't even find anything wrong with it to get the issue resolved. I have had problems with this computer not wanting to sleep ever since I bought it.

    I sent it to Acer when I first bought it, and Acer couldn't find anything wrong either, regarding the sleep issue. All I know is, is that is a DRIVER (SRVNET) issue that is causing the issue. So it has to do with a driver. I suspect that it's either the modem or the network adapter.

    If someone knows how I can fix this issue, please assist.

    Thanks!
      My ComputersSystem Spec
  9.    21 Jul 2016 #9
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,043
    Windows 10 Home 64-bit
    Thread Starter

    Still having a sleep issue. Can someone please help me out?
      My ComputersSystem Spec
  10.    21 Jul 2016 #10
    Join Date : Oct 2014
    Pell City, Alabama 35125
    Posts : 1,043
    Windows 10 Home 64-bit
    Thread Starter

    Click image for larger version. 

Name:	2016-07-21 (1).png 
Views:	0 
Size:	129.9 KB 
ID:	91394Click image for larger version. 

Name:	2016-07-21 (2).png 
Views:	0 
Size:	128.8 KB 
ID:	91395Click image for larger version. 

Name:	2016-07-21 (3).png 
Views:	0 
Size:	132.3 KB 
ID:	91396Click image for larger version. 

Name:	2016-07-21 (4).png 
Views:	0 
Size:	126.5 KB 
ID:	91397Click image for larger version. 

Name:	2016-07-21 (5).png 
Views:	0 
Size:	131.0 KB 
ID:	91398Click image for larger version. 

Name:	2016-07-21 (6).png 
Views:	0 
Size:	124.6 KB 
ID:	91399Click image for larger version. 

Name:	2016-07-21 (7).png 
Views:	0 
Size:	131.0 KB 
ID:	91400Click image for larger version. 

Name:	2016-07-21 (11).png 
Views:	0 
Size:	127.3 KB 
ID:	91404Click image for larger version. 

Name:	2016-07-21 (10).png 
Views:	0 
Size:	132.1 KB 
ID:	91403Click image for larger version. 

Name:	2016-07-21 (9).png 
Views:	0 
Size:	129.8 KB 
ID:	91402Click image for larger version. 

Name:	2016-07-21 (8).png 
Views:	0 
Size:	129.5 KB 
ID:	91401Click image for larger version. 

Name:	2016-07-21 (12).png 
Views:	0 
Size:	124.6 KB 
ID:	91405Click image for larger version. 

Name:	2016-07-21 (15).png 
Views:	0 
Size:	125.1 KB 
ID:	91408Click image for larger version. 

Name:	2016-07-21 (14).png 
Views:	0 
Size:	137.0 KB 
ID:	91407Click image for larger version. 

Name:	2016-07-21 (13).png 
Views:	0 
Size:	133.7 KB 
ID:	91406Click image for larger version. 

Name:	2016-07-21 (16).png 
Views:	0 
Size:	123.2 KB 
ID:	91409

    The above screenshots are of the Powercfg report. Some of them may be duplicates, and I apologize for that.
      My ComputersSystem Spec

 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
After Win10, HP desktop will not wake up from sleep
After an upgrade to Windows 10, my HP Compaq 6005 Pro Small Form Factor will not wake up properly from sleep. After sleep, if I press a key on the keyboard or press the power button, I hear the fan and hard drive start up, and the monitor goes from...
General Support
How do I place a SLEEP shortcut on Windows 10 desktop
I am new to this forum and new to Windows 10. I am trying to place a shortcut on the desktop to put the computer to sleep. I tried following the instructions from a few sites that recommended placing a link into the desktop shortcut menu and the...
Customization
Desktop PC wont wake up from sleep
after a fresh install of Windows 10 on a Samsung 850 EVO 500gb SSD i cant seem to get my computer to wake. i have my mouse (Logitech g700s) currently plugged in with USB cable and a 2.4ghz wireless keyboard. after i put the computer to sleep i...
General Support
Desktop Icons move during sleep. Please help.
I have been searching the internet for a solution to this problem for over a month now and none of the solutions I have found have worked. I have two benq 27" ips panels connected using displayport 1.2. Sleep is disabled for the computer however the...
General Support
Connecting with Remote Desktop when Windows 10 is in sleep?
Since I am on the road 4 days a week, I have my Windows 10 pc enter sleep after an hour of non-use. This prevents me from remote desktoping in when I am on the road. How can I have my PC wake, when I try to remote desktop in? My wireless network...
Network and Sharing
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 17:27.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums