Please help! Windows 10 installation issue! No Cursor!


  1. Posts : 5
    Windows 7
       #1

    Please help! Windows 10 installation issue! No Cursor!


    Hello! My name is Dillon! Nice to meet you!

    I'm making this forum post to ask a pretty general question about Windows 10 installation.

    I've attempted to install W10 four times now, and with each installation I run into the same issue every. single. time.

    I'm able to get W10 to install for the most part, but when it comes time to restart the computer, it restarts and then sits at a black screen for an infinite amount of time. I do not have a cursor like most people when they run into this issue, so because of that I'm assuming I'm experiencing a very particular issue.

    I have allowed my computer to sit at this black screen for more than 33 hours and it remains on the black screen and does not change - and yes, my computer is still on, but I do NOT have a cursor.

    Here are my specs:

    Gateway ZX4971
    Rating: 4.9
    Processor: Intel(R) Celeron(R) CPU G530 @ 2.40GHz
    4.00 GB of RAM'
    64 bit (Yes I'm installing the 64 bit)
    Touch Input with 2 Touch Points
    Running Windows 7.


    If anybody can PLEASE HELP that would be GREAT! I'm not extremely tech-savvy, so please keep the explanation simple or else I probably won't know what to do!

    Thanks!!!

    -Dillon
      My Computer

  2. spunk's Avatar
    Posts : 2,332
    Windows 10 Pro
       #2

    Being an all in one desktop touch screen computer, are you Upgrading from Windows 7 to Windows 10? Or are you doing a Clean install of Windows 10? I assume that there are no issues with Windows 7?
    Restart the computer and press F8 continuously, in the Advanced Boot menu, choose Last Known Good Configuration and restart, if that fails, back in the Advanced Boot menu, try VGA mode. If that fails, try Safe Mode with Networking. If that works go to Start/Search and type devmgmt.msc, right click the devmgmt results and Run As Administrator. In the Elevated Device Manager, are there any devices with yellow flags? If so, these devices need drivers installed.
    Go to the Gateway download drivers site for your model Drivers & Downloads. There are no drivers for Windows 10 but the Windows 8 drivers should work. Choose 64 bit Windows and download the nVidia VGA driver and any other drivers you need from the Device Manager.
      My Computer

  3. Synkro's Avatar
    Posts : 15
    Windows 10 Pro
       #3

    nvm.
      My Computer

  4. spunk's Avatar
    Posts : 2,332
    Windows 10 Pro
       #4

    @Synkro, Please do not hijack someone elses thread, your computer and issue is different, you should start your own thread
      My Computer


  5. Posts : 5
    Windows 7
    Thread Starter
       #5

    spunk said:
    Being an all in one desktop touch screen computer, are you Upgrading from Windows 7 to Windows 10? Or are you doing a Clean install of Windows 10? I assume that there are no issues with Windows 7?
    Restart the computer and press F8 continuously, in the Advanced Boot menu, choose Last Known Good Configuration and restart, if that fails, back in the Advanced Boot menu, try VGA mode. If that fails, try Safe Mode with Networking. If that works go to Start/Search and type devmgmt.msc, right click the devmgmt results and Run As Administrator. In the Elevated Device Manager, are there any devices with yellow flags? If so, these devices need drivers installed.
    Go to the Gateway download drivers site for your model Drivers & Downloads. There are no drivers for Windows 10 but the Windows 8 drivers should work. Choose 64 bit Windows and download the nVidia VGA driver and any other drivers you need from the Device Manager.
    Yes, I am upgrading from Windows 7 to Windows 10.
      My Computer


  6. Posts : 5
    Windows 7
    Thread Starter
       #6

    spunk said:
    Being an all in one desktop touch screen computer, are you Upgrading from Windows 7 to Windows 10? Or are you doing a Clean install of Windows 10? I assume that there are no issues with Windows 7?
    Restart the computer and press F8 continuously, in the Advanced Boot menu, choose Last Known Good Configuration and restart, if that fails, back in the Advanced Boot menu, try VGA mode. If that fails, try Safe Mode with Networking. If that works go to Start/Search and type devmgmt.msc, right click the devmgmt results and Run As Administrator. In the Elevated Device Manager, are there any devices with yellow flags? If so, these devices need drivers installed.
    Go to the Gateway download drivers site for your model Drivers & Downloads. There are no drivers for Windows 10 but the Windows 8 drivers should work. Choose 64 bit Windows and download the nVidia VGA driver and any other drivers you need from the Device Manager.

    Are you saying I should install Windows 10, wait for the restart and then do those steps? Or are you telling me to do that as of now?
      My Computer


  7. spunk's Avatar
    Posts : 2,332
    Windows 10 Pro
       #7

    If you already installed Windows 10 and you have a black screen then try the Advanced Boot menu alternatives to login to Windows, then Update your video driver.
      My Computer


  8. Posts : 5
    Windows 7
    Thread Starter
       #8

    Okay, so go ahead and install Windows 10 as-is. Wait for the black screen, and then spam F8 until I reach the Advanced Boot menu? Sorry for all of the questions, I'm not that good with computers.
      My Computer


 

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