Random System Restarts


  1. Posts : 20
    8.1 pro
       #1

    Random System Restarts


    Having some really strange random system reboots since doing a clean install of Windows 10.

    Everything is up to date in terms of system updates.

    All my hardware drivers are up to date as well.

    It happened just now, where I was just browsing the internet, and all of a sudden without any warning, the system rebooted.

    I've been looking at the event logs to try and figure out what's going on, but I'm not sure how to move forward with some of the entries, or even if they are the cause.

    This is the most recent critical system log

    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 06/07/2016 08:36:14
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (70368744177664),(2)
    User: SYSTEM
    Computer: Server
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>3</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2016-07-06T07:36:14.252890100Z" />
    <EventRecordID>2412</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Server</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    </EventData>
    </Event>


    If I look at the timestamp for just before the reboot, I get the following Error Level log

    Log Name: System
    Source: Microsoft-Windows-DistributedCOM
    Date: 06/07/2016 08:33:20
    Event ID: 10016
    Task Category: None
    Level: Error
    Keywords: Classic
    User: SERVER\chris
    Computer: Server
    Description:
    The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
    {C2F03A33-21F5-47FA-B4BB-156362A2F239}
    and APPID
    {316CDED5-E4AE-4B15-9113-7055D84DCC97}
    to the user SERVER\chris SID (S-1-5-21-35390013-3182908663-586117655-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.FeatureOnDemand.InsiderHub_10.0.10586.0_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-4016783169-893401051-2237370320-274899566-412088533-2398988950-2155762795). This security permission can be modified using the Component Services administrative tool.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
    <EventID Qualifiers="0">10016</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2016-07-06T07:33:20.445891400Z" />
    <EventRecordID>2393</EventRecordID>
    <Correlation />
    <Execution ProcessID="920" ThreadID="6120" />
    <Channel>System</Channel>
    <Computer>Server</Computer>
    <Security UserID="S-1-5-21-35390013-3182908663-586117655-1001" />
    </System>
    <EventData>
    <Data Name="param1">machine-default</Data>
    <Data Name="param2">Local</Data>
    <Data Name="param3">Activation</Data>
    <Data Name="param4">{C2F03A33-21F5-47FA-B4BB-156362A2F239}</Data>
    <Data Name="param5">{316CDED5-E4AE-4B15-9113-7055D84DCC97}</Data>
    <Data Name="param6">SERVER</Data>
    <Data Name="param7">chris</Data>
    <Data Name="param8">S-1-5-21-35390013-3182908663-586117655-1001</Data>
    <Data Name="param9">LocalHost (Using LRPC)</Data>
    <Data Name="param10">Microsoft.Windows.FeatureOnDemand.InsiderHub_10.0.10586.0_neutral_neutral_cw5n1h2txye wy</Data>
    <Data Name="param11">S-1-15-2-4016783169-893401051-2237370320-274899566-412088533-2398988950-2155762795</Data>
    </EventData>
    </Event>


    I really don't understand everything in that though or how it relates, if at all.

    Help needed
      My Computer

  2. philc43's Avatar
    Posts : 4,358
    64bit Win 10 Pro ver 1909 Build 18363.535 and W10 Insider Ver 2004 Build 19536
       #2

    I think your best option is to set up your system to record dump files of the crash and then you can post these in the BSOD section of the Forum.

    https://www.tenforums.com/tutorials/5...dows-10-a.html

    You may also wish to turn off the automatic restart after a crash so that you can see any error messages that are generated.

    Go to Advanced System settings and select start up and recovery settings. There you can turn off the automatic restart.
    Random System Restarts-2016-07-06-1-.png
    Random System Restarts-2016-07-06-2-.png
      My Computers


  3. Posts : 20
    8.1 pro
    Thread Starter
       #3

    Didn't realise it was already set to do the above anyway.

    I'll see about getting the file on the BSOD thread, although I don't get any BSOD, just a straight up reboot.
      My Computer

  4. philc43's Avatar
    Posts : 4,358
    64bit Win 10 Pro ver 1909 Build 18363.535 and W10 Insider Ver 2004 Build 19536
       #4

    OK, but if you are not getting any BSOD then there will not be any dump file to analyse. A straight reboot like that suggests there might be something wrong with your power supply or possibly the CPU or GPU overheating. I would suggest you do some stress tests and monitor temperatures. Look up Prime95 and Furmark and follow the tutorial guidelines paying particular attention to monitoring the temperatures.

    Make sure all the fans are working and there is no build up of dust.
      My Computers


  5. Posts : 20
    8.1 pro
    Thread Starter
       #5

    philc43 said:
    OK, but if you are not getting any BSOD then there will not be any dump file to analyse. A straight reboot like that suggests there might be something wrong with your power supply or possibly the CPU or GPU overheating. I would suggest you do some stress tests and monitor temperatures. Look up Prime95 and Furmark and follow the tutorial guidelines paying particular attention to monitoring the temperatures.

    Make sure all the fans are working and there is no build up of dust.
    I ran Furmark last night for around 2 hours and the GPU never got higher than 46c, and never had any system crashes.

    Prime95 was running from around 17:30 till just now when I stopped it, again with no system reboots, so I'm now even more confused than ever
      My Computer


  6. Posts : 20
    8.1 pro
    Thread Starter
       #6

    I can't find anything now that is causing these system hangs.

    Really confusing
      My Computer


  7. philc43's Avatar
    Posts : 4,358
    64bit Win 10 Pro ver 1909 Build 18363.535 and W10 Insider Ver 2004 Build 19536
       #7

    Well if it has not happened for 6 days then you may be OK. Keep using it and feel free to post back with any updates if it happens again. There was a further update to windows yesterday so make sure you have received the latest update to bring you to build 10586.494
      My Computers


  8. Posts : 20
    8.1 pro
    Thread Starter
       #8

    philc43 said:
    Well if it has not happened for 6 days then you may be OK. Keep using it and feel free to post back with any updates if it happens again. There was a further update to windows yesterday so make sure you have received the latest update to bring you to build 10586.494
    It's still been happening.

    I've just been away since Thursday last week, so haven't been able to update on things.

    Got back on Monday night, and had to hard reboot as it had frozen while I was away.

    It froze again on Tuesday morning, Wednesday morning and as I've got to it this morning it's frozen again at some point during the night, which is when it's not being used.

    All updates are installed, however I'm not seeing the one you mentioned.

    Update for Windows 10 Version 1511 for x64-based Systems (KB3173428)
    Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3172985)

    They're the last 2 OS updates from 13/07/16, no new updates as of now "Your device is up to date. Last checked: Today, ‏‎09:28"
      My Computer

  9. philc43's Avatar
    Posts : 4,358
    64bit Win 10 Pro ver 1909 Build 18363.535 and W10 Insider Ver 2004 Build 19536
       #9

    Yes you have the latest cumulative update. The build can be found in Settings -> System on the About page.

    Please try a memory test just in case this is responsible for the freezes. Run Memtest86+ and make sure it continues for at least 8 passes.
      My Computers


 

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