Windows 10: Broken Laptop?

  1.    03 Jul 2016 #1

    Broken Laptop?


    I have dropped my 6 month old laptop on the carpet. About a 4 foor drop. My laptop immedietly started to run a lot slower. I tried to have it self diagnose its self by using chkdsk /R in the cmd. It froze at 10%, I restarted my laptop then tried to factory reset it, because windows said there was a problem. I tried ti factory reset, I tried to just delete all files, neither worked. They both froze at a low %. Now my laptop wont even turn on, it is stuck at the "HP" start up, where it doesnt even try to load. Please help. Thanks.
      My ComputerSystem Spec


  2. Posts : 3,238
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       03 Jul 2016 #2

    SirCharlesVII said: View Post
    I have dropped my 6 month old laptop on the carpet. About a 4 foor drop. My laptop immedietly started to run a lot slower. I tried to have it self diagnose its self by using chkdsk /R in the cmd. It froze at 10%, I restarted my laptop then tried to factory reset it, because windows said there was a problem. I tried ti factory reset, I tried to just delete all files, neither worked. They both froze at a low %. Now my laptop wont even turn on, it is stuck at the "HP" start up, where it doesnt even try to load. Please help. Thanks.
    Was it actually running when dropped? What type of boot drive does it have, an SSD/Solid State Drive or an HDD/Hard Disk Drive? The former has no moving parts and may not have been damaged but the latter may have been as it has spinning disk/s and moving read/write heads in it. A Notebook/Laptop/Netbook/Tablet has some resistance to shock damage but it's variable based upon how far it was dropped, what it hit and how it hit [edge, flat, bottom, top/lid, etc.]. I've been able to repair most but if the motherboard got cracked it usually is cheaper to replace those computers out of warranty with new instead. Since yours should still be in warranty, except maybe for physical damage, it would be a toss-up.
      My ComputerSystem Spec


  3. Posts : 85
    Windows 10 64-bit
       03 Jul 2016 #3

    Hopefully is has only dislodged the HDD's sata connection. Can you open it up and check the ram and drive connections? As Berton, though, if motherboard damaged would be cheaper to buy new. If the hard drive is damaged then replace. Hopefully you have created a back to factory medium that you can use to reinstall on a new drive or use an image if created.
      My ComputerSystem Spec

  4.    03 Jul 2016 #4

    I dont know what im doing 1467570459385-1931808563 — Postimage.org or where the drive connections are. You said check, and I thought it would be easy pz
      My ComputerSystem Spec


  5. Posts : 85
    Windows 10 64-bit
       03 Jul 2016 #5

    Check out videos on YouTube for your particular HP laptop. How to disassemble or change hard drive. Laptops aren't as simple as desktops. This is just an example, https://www.youtube.com/watch?v=UFdjLKLg7Ss
      My ComputerSystem Spec

  6.    03 Jul 2016 #6

    So you indeed think that my hard drive is broken? Alright I will buy another on Amazon.
      My ComputerSystem Spec


  7. Posts : 85
    Windows 10 64-bit
       03 Jul 2016 #7

    Whatever you do take your time, set the screws in different containers, and make a note of which goes where. Usually the drive sits in a caddy. Be it metal or plastic. It's not easy to navigate your image in magnified mode but it look as the drive is in a black plastic caddy. There should be a guide on YouTube or documentation on the HP site as a PDF. You can ask for help on the HP site as they will give you a PDF link for your machine.
    http://www8.hp.com/uk/en/contact-hp/contact.html

    I did this on a new laptop so I can change to an SSD.
      My ComputerSystem Spec


  8. Posts : 85
    Windows 10 64-bit
       03 Jul 2016 #8

    As Berton, have you looked closely on your motherboard for hairline cracks? Anything looking wrong? No point ordering a new drive if the motherboard is duff. If you've taken the drive out then try to reseat it. Do the same with the two ram modules. Close it up and try booting.
      My ComputerSystem Spec

  9.    03 Jul 2016 #9

    If I send you a link to a picture if my hard drive and both of my RAM things, will you tell me if they are cracked? I do notice dents in the metal plate that holds every electrical peice together.
      My ComputerSystem Spec


  10. Posts : 85
    Windows 10 64-bit
       03 Jul 2016 #10

    SirCharlesVII said: View Post
    If I send you a link to a picture if my hard drive and both of my RAM things, will you tell me if they are cracked?
    Talking about motherboard here. Re-seat the hard drive and ram. Close it up and try booting. If it fails again check the motherboard over, carefully with a magnifying glass, gently putting finger pressure here and there.
      My ComputerSystem Spec


 

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