Broken Laptop?


  1. Posts : 4
    Windows 10 64bit
       #1

    Broken Laptop?


    I have dropped my 6 month old laptop on the carpet. About a 4 foor drop. My laptop immedietly started to run a lot slower. I tried to have it self diagnose its self by using chkdsk /R in the cmd. It froze at 10%, I restarted my laptop then tried to factory reset it, because windows said there was a problem. I tried ti factory reset, I tried to just delete all files, neither worked. They both froze at a low %. Now my laptop wont even turn on, it is stuck at the "HP" start up, where it doesnt even try to load. Please help. Thanks.
      My Computer

  2. Berton's Avatar
    Posts : 8,079
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint, Win7 Pro
       #2

    SirCharlesVII said:
    I have dropped my 6 month old laptop on the carpet. About a 4 foor drop. My laptop immedietly started to run a lot slower. I tried to have it self diagnose its self by using chkdsk /R in the cmd. It froze at 10%, I restarted my laptop then tried to factory reset it, because windows said there was a problem. I tried ti factory reset, I tried to just delete all files, neither worked. They both froze at a low %. Now my laptop wont even turn on, it is stuck at the "HP" start up, where it doesnt even try to load. Please help. Thanks.
    Was it actually running when dropped? What type of boot drive does it have, an SSD/Solid State Drive or an HDD/Hard Disk Drive? The former has no moving parts and may not have been damaged but the latter may have been as it has spinning disk/s and moving read/write heads in it. A Notebook/Laptop/Netbook/Tablet has some resistance to shock damage but it's variable based upon how far it was dropped, what it hit and how it hit [edge, flat, bottom, top/lid, etc.]. I've been able to repair most but if the motherboard got cracked it usually is cheaper to replace those computers out of warranty with new instead. Since yours should still be in warranty, except maybe for physical damage, it would be a toss-up.
      My Computer


  3. Posts : 85
    Windows 10 64-bit
       #3

    Hopefully is has only dislodged the HDD's sata connection. Can you open it up and check the ram and drive connections? As Berton, though, if motherboard damaged would be cheaper to buy new. If the hard drive is damaged then replace. Hopefully you have created a back to factory medium that you can use to reinstall on a new drive or use an image if created.
      My Computer


  4. Posts : 4
    Windows 10 64bit
    Thread Starter
       #4

    I dont know what im doing 1467570459385-1931808563 — Postimage.org or where the drive connections are. You said check, and I thought it would be easy pz
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  5. Posts : 85
    Windows 10 64-bit
       #5

    Check out videos on YouTube for your particular HP laptop. How to disassemble or change hard drive. Laptops aren't as simple as desktops. This is just an example, https://www.youtube.com/watch?v=UFdjLKLg7Ss
      My Computer


  6. Posts : 4
    Windows 10 64bit
    Thread Starter
       #6

    So you indeed think that my hard drive is broken? Alright I will buy another on Amazon.
      My Computer



  7. Posts : 85
    Windows 10 64-bit
       #7

    Whatever you do take your time, set the screws in different containers, and make a note of which goes where. Usually the drive sits in a caddy. Be it metal or plastic. It's not easy to navigate your image in magnified mode but it look as the drive is in a black plastic caddy. There should be a guide on YouTube or documentation on the HP site as a PDF. You can ask for help on the HP site as they will give you a PDF link for your machine.
    http://www8.hp.com/uk/en/contact-hp/contact.html

    I did this on a new laptop so I can change to an SSD.
      My Computer


  8. Posts : 85
    Windows 10 64-bit
       #8

    As Berton, have you looked closely on your motherboard for hairline cracks? Anything looking wrong? No point ordering a new drive if the motherboard is duff. If you've taken the drive out then try to reseat it. Do the same with the two ram modules. Close it up and try booting.
      My Computer


  9. Posts : 4
    Windows 10 64bit
    Thread Starter
       #9

    If I send you a link to a picture if my hard drive and both of my RAM things, will you tell me if they are cracked? I do notice dents in the metal plate that holds every electrical peice together.
      My Computer


  10. Posts : 85
    Windows 10 64-bit
       #10

    SirCharlesVII said:
    If I send you a link to a picture if my hard drive and both of my RAM things, will you tell me if they are cracked?
    Talking about motherboard here. Re-seat the hard drive and ram. Close it up and try booting. If it fails again check the motherboard over, carefully with a magnifying glass, gently putting finger pressure here and there.
      My Computer


 

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