Hi,
I am having a weird problem. The first problem was that I could not remember my password. I kept randomly entering possible passwords, none of which worked. I turned the laptop off for awhile. When I started up again, and the Login Screen came up, the password box, and all other icons/options are NOW grayed-out. Cannot type in password field, cannot shut down from shutdown icon; have to do manual shutdown. I HAVE mouse function ( using a wireless mouse ) in Login Screen.
This does not change, no matter how many reboots.

Problem in BIOS now too: no up/down/right/left key function, so am unable to access anything. This does not change, no matter how many reboots.

Any idea what is going on with all this??

I am using an ASUS Laptop, Windows 10 free upgrade from Windows 8.1. No problems until this password thing/grayed-out thing.


Thanks,
Ogustmoon