Page 1 of 3 123 LastLast
  1.    27 Jun 2016 #1
    Join Date : Jan 2016
    Posts : 20
    Windows 10

    Problems when doing a clean install of windows 10


    Hi all well I have had nothing but problems with hp. I upgraded to windows 10 from windows 8.1 about almost a year ago and everything was going great then all of a sudden start up was soooo slow. Things began to freeze. So a geek suggested I do a clean install of windows ten. Well then some how it kicked all my hp systems stuff out like my windows hp cooling sense. I cannot seem to down load it or anything. I cannot get it back on this computer. I am frustrated. Can anyone help me with trying to get first of all my hp coolingsense back up and running?
      My ComputerSystem Spec
  2.    27 Jun 2016 #2
    Join Date : Jun 2016
    Posts : 58
    Windows 10

    Hi! At first this seems like a hardware problem since your sudden start up and speed problem. J.K it sounds like a software problem. But just to be sure, run diagnostics on your P.C. Specifically for the Hard Drive and RAM and maybe CPU.

    What did that "Geek" tell you? I know they told you to reinstall windows but if they knew a lot about computers, they should have told you to make a back up of all of your data. A bootable backup if you are deleting an entire OS. But that's in the past.

    As for your missing program, did it come bundled with the OS? What about the computer as a separate program? Please reply with the PC you own for help related to that. I think you should contact HP about your missing program problem. Maybe they can send you the file to redownload it. That is, if you even can.

    Just for future reference, please be more specific on your problem. Not trying to be rude or anything but it will be easier to help you when you're more specific on things.
      My ComputerSystem Spec
  3.    27 Jun 2016 #3
    Join Date : Jun 2014
    Posts : 540
    Microsoft Windows 10 Pro 64-bit

    I would go to the official HP website and look for all the drivers for your Motherboard, Chipset, Audio, Video, Lan, Wifi, Etc.

    If you don't know what drivers you need most major computer manufactures have a program you can download to auto detect what computer you have, If the HP computer cannot connect to the website you will have to copy them to a USB drive and install them, For Most people this works.

    It may help in the future if you follow this tutorial and fill out your system specs, That way people will be able to help you better.

    System Specs - Fill in at Ten Forums

    warning   Warning
    It is very important that you go to the official HP website, There are many scammers out there.
    Last edited by sml156; 27 Jun 2016 at 22:27. Reason: Because I can
      My ComputerSystem Spec
  4.    27 Jun 2016 #4
    Join Date : Jan 2016
    Posts : 20
    Windows 10
    Thread Starter

    I did not mean to be so hard for everyone. I do have a part ion of the drive as a recovery and also on my external hard drive as back up as well. Here are my spec's attached. Also I tried to describe my issue the best way I knew how I am sorry if it is not perfect. I did by the way back up my stuff I know to do that. I will go to ho website and download the drives. Thanks

    So there you have it,
    Attached Thumbnails Attached Thumbnails Capture.PNG  
      My ComputerSystem Spec
  5.    27 Jun 2016 #5
    Join Date : Jun 2014
    Posts : 540
    Microsoft Windows 10 Pro 64-bit

    Quote Originally Posted by Hisbeauty4ashes View Post
    I did not mean to be so hard for everyone. I do have a part ion of the drive as a recovery and also on my external hard drive as back up as well. Here are my spec's attached. Also I tried to describe my issue the best way I knew how I am sorry if it is not perfect. I did by the way back up my stuff I know to do that. I will go to ho website and download the drives. Thanks

    So there you have it,



    Good luck
      My ComputerSystem Spec
  6.    27 Jun 2016 #6
    Join Date : Jan 2016
    Posts : 20
    Windows 10
    Thread Starter

    Okay well all my drivers are up to date. It is just the hp software is not there like coolsense and hp helper.
      My ComputerSystem Spec
  7.    27 Jun 2016 #7
    Join Date : Jun 2014
    Posts : 540
    Microsoft Windows 10 Pro 64-bit

    What web page did you go to, Look on the page for another tab that say's software and or user manual.

    Most people usually delete stuff like that as soon as they get their computers.
      My ComputerSystem Spec
  8.    27 Jun 2016 #8
    Join Date : Jun 2014
    Posts : 540
    Microsoft Windows 10 Pro 64-bit
      My ComputerSystem Spec
  9.    28 Jun 2016 #9
    Join Date : Jan 2016
    Posts : 20
    Windows 10
    Thread Starter

    Okay I tried the link here is the situation. It says I needed Windows framework which took me to IE to download. I tried downloading it and well it tells me when I try to download it, that I already have Microsoft framework. So there is a serious problem here when trying to download the coolsense.
      My ComputerSystem Spec
  10.    28 Jun 2016 #10
    Join Date : Jun 2016
    Posts : 58
    Windows 10

    Quote Originally Posted by Hisbeauty4ashes View Post
    Okay I tried the link here is the situation. It says I needed Windows framework which took me to IE to download. I tried downloading it and well it tells me when I try to download it, that I already have Microsoft framework. So there is a serious problem here when trying to download the coolsense.
    I think you mean Microsoft .NET Framework. Did it say WHICH .NET Framework? If so, try going to control panel and uninstalling it.
      My ComputerSystem Spec

 
Page 1 of 3 123 LastLast


Similar Threads
Thread Forum
Very Annoying Problems After Clean Install of Windows 10
I had to do a clean install of windows 10 today because I had freezing issues which I have yet to see have gone with the clean install. I went into settings then system and recovery and selected reset and remove all files and settings and then it...
General Support
clean install problems
Can't get serial number to take, windows7 is activated. When I try windows 10 it says serial number wrong?, product id is bottom of labtop. If I use a serial number program it comes up with different serial?. This is a legal copy of windows 7...
Installation and Upgrade
How to do a clean install after upgrade from 7 to 10 problems
I upgraded from Win 7 pro about a month ago hoping that would cure some problems I had with Win 7. It did not and Win 10 is working poorly too. I would like to do a clean install of Win 10 but not sure if I can get the correct Win 10 install file...
Installation and Upgrade
Windows 10 Clean install usb 3.0 Problems
I upgraded to windows 10 from windows 7 and then performed a clean install of windows 10. I have being having problems with my USB 3.0 ports which were not present in windows 7. Every time I turn on my computer running windows 10 I get an error...
Drivers and Hardware
Solved Clean Install - Nothing but problems
Hello, I recently upgraded to Windows 10 and decided to do a clean install afterwards. The install took three days of messing about, trying discs and USB stick method etc. but finally worked only after I disabled the network card in BIOS. Since...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 18:10.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums