Windows 10: Windows 10 freezes after waking up from sleep


  1. Posts : 307
    Windows 10 Home Version 1703 Build 15063.540
       26 Jun 2016 #1

    Windows 10 freezes after waking up from sleep


    Trying Windows 10 again on my HP-15 laptop and I've noticed that when I put the laptop to sleep by pressing the power button (which I have set to sleep), when I wake it up by moving the mouse or pressing the keyboard it wakes and the desktop appears, but then a second later it freezes and i have to press control alt delete (which takes a minute to respond) and then press task manager to get out of it. When it freezes the mouse curses will show that circle thing and nothing works (whatever I click etc) though I can move the cursor around. If I try to sleep again after I break out of the freeze it works fine, I can wake and no freeze. But if I shutdown or restart the laptop the first time I make it sleep it freezes.

    I've tried some things including rolling back the IME driver (which fixed a shutdown issue and is a recommended fix for hp laptops with shutdown/sleep issues), making sure I have all updates, that the keyboard and mouse have the wake up setting checked etc. Windows 8.1, which I upgraded from, worked perfectly with this. My roommate has same laptop and he has same exact issue.


    Thanks for any suggestions.
    Last edited by tomseys; 26 Jun 2016 at 17:44.
      My ComputerSystem Spec


  2. Posts : 3,737
    Mac OS Sierra
       26 Jun 2016 #2

    Usually happens when you get a hung process during the loading of all items that were shut down during sleep state.
      My ComputerSystem Spec


  3. Posts : 307
    Windows 10 Home Version 1703 Build 15063.540
    Thread Starter
       26 Jun 2016 #3

    How can I determine which process it is? Note it only (and always) happens on the first instance of a new session.
      My ComputerSystem Spec


  4. Posts : 3,737
    Mac OS Sierra
       27 Jun 2016 #4

    It would take looking at the logs, events and Resources under Administrator Tools. It could just be a resident process from some third party software that you have installed. Depending on how long this has been going on, depends on what piece of software or process that could have been changed by Microsoft Updates could be the culprit.

    The last discussion on this was Hibernate was the culprit. Try disabling that from the Command Window with powercfg /h off
    You can also look in the power logs to see what can be the cause of this issue. This has been an issue since Windows 7.
      My ComputerSystem Spec


  5. Posts : 307
    Windows 10 Home Version 1703 Build 15063.540
    Thread Starter
       27 Jun 2016 #5

    Thanks bro67, that seems to have fixed it.

    I'm surprised to see that the quiet hours bug (circle in notification icon on starting) still is not fixed. Looks like email notifications are still not 100% consistent too.
      My ComputerSystem Spec


  6. Posts : 3,737
    Mac OS Sierra
       27 Jun 2016 #6

    The Clocking is normal when a Process hangs up.
      My ComputerSystem Spec


  7. Posts : 307
    Windows 10 Home Version 1703 Build 15063.540
    Thread Starter
       27 Jun 2016 #7

    I get the clock symbol even with sleep disabled and no issues otherwise.
    I used to get this when I first tried windows 10 and was told it was a bug related to quiet hours.

    If I turn on quiet hours and then turn it off, the clock disappears, which is the fix for this bug.
    Also mail notifications have stopped, which was an issue a while ago, where they were inconsistent.
    Last edited by tomseys; 27 Jun 2016 at 09:49.
      My ComputerSystem Spec


  8. Posts : 307
    Windows 10 Home Version 1703 Build 15063.540
    Thread Starter
       27 Jun 2016 #8

    I was wrong the fix didn't fix it. So I reenabled hibernate and just took it off sleep and put it to turn off display. Like that it works fine.
    Last edited by tomseys; 27 Jun 2016 at 12:27.
      My ComputerSystem Spec


  9. Posts : 307
    Windows 10 Home Version 1703 Build 15063.540
    Thread Starter
       27 Jun 2016 #9

    Removing sleep from the power setting has stopped freezes but it still has email notification problems and does the circle thing. I'll just have to work around it or reformat to win 8.1.
    Last edited by tomseys; 27 Jun 2016 at 18:01.
      My ComputerSystem Spec


 

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