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  1.    13 Jun 2016 #1
    Join Date : Jul 2015
    Pacific Northwest, USA
    Posts : 386
    Win10 x64 Pro -2 desktops, 1 laptop

    Hangup cause identified but not fixed


    I've several times reported an intermittent hangup where I cannot start programs for up to 10 minutes, but already running programs continue running. (The 10 minutes is a sort of a guess. I usually power down and restart rather than wait.) I've confirmed at least one cause - Windows Update: when it's installing some updates I cannot start any programs. And one of the updates I get (nearly) daily is the "Microsoft .Net Native Framework Package 1.2.23205.0" fix.

    Today I was hit by the hangup and disconnected from the web - pulled my ethernet cable from my router. About 3 minutes later the hangup ended and the Event View showed Windows Update failures. Success, sort of.

    There are a number of threads - some marked "Solved" - that apparently do not solve the problem, but I have not seen a single posting from anyone reporting success from anyone using them. Even the supposedly solution given by Microsoft was prevented from working by an insufficient access authority. (I haven't tried them all because some of them do a lot more that supposedly fix this problem.)

    Does anyone know of a solution that has actually worked for people with this problem?
      My ComputerSystem Spec
  2.    13 Jun 2016 #2
    Join Date : May 2015
    Central IL
    Posts : 4,357
    Mac OS Sierra

    Any third party Malware Software installed?
      My ComputerSystem Spec
  3.    13 Jun 2016 #3
    Join Date : Jul 2015
    Pacific Northwest, USA
    Posts : 386
    Win10 x64 Pro -2 desktops, 1 laptop
    Thread Starter

    Quote Originally Posted by bro67 View Post
    Any third party Malware Software installed?
    Kaspersky Internet Security 2016. (I think I had 2015 when I first installed Win 10.) Are you inquiring about a possible cause or a possible solution?
      My ComputerSystem Spec
  4.    13 Jun 2016 #4
    Join Date : May 2015
    Central IL
    Posts : 4,357
    Mac OS Sierra

    Quote Originally Posted by pokeefe0001 View Post
    Kaspersky Internet Security 2016. (I think I had 2015 when I first installed Win 10.) Are you inquiring about a possible cause or a possible solution?
    There in lies your problem. You just solved why you are having this issue.
      My ComputerSystem Spec
  5.    13 Jun 2016 #5
    Join Date : Jul 2015
    Pacific Northwest, USA
    Posts : 386
    Win10 x64 Pro -2 desktops, 1 laptop
    Thread Starter

    Quote Originally Posted by bro67 View Post
    There in lies your problem. You just solved why you are having this issue.
    Explain, please. Or are you just expressing a dislike of Kaspersky?
      My ComputerSystem Spec
  6.    13 Jun 2016 #6
    Join Date : Aug 2015
    Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)

    Hi, @pokeefe0001:

    There is no inherent reason why Kaspersky Internet Security (KIS) (or KAV or KTS) would cause the behavior you report, as long as you are running the latest version of KAV/KIS/KTS 2016.
    (I run KIS on my Win7 boxes and will be installing on my new Win10 system as soon as I get that unpacked...)

    The 2015 versions were NOT Win10-compatible.

    So, if you were running KAV/KIS/KTS 2015 prior to upgrading to Win10, and especially if you did not cleanly upgrade from KIS 2015 to KIS 2016 after the Win10 upgrade, then I suggest the following...

    1) Make sure you have your KIS 2016 license info handy, just in case.
    2) Download -- but do NOT run yet -- the KIS 2016 installer from the global site or from the KL page in your locale; save it to your desktop.
    3) Disable KIS Self Defense (GUI > settings > Additional > Self-Defense).
    4) Exit from KIS: right click the KIS system tray icon > exit
    5) Uninstall KIS from the Windows Control Panel (keep ONLY license info, if you wish)
    6) Reboot
    7) Run the fresh copy of the KIS 2016 installer that you previously saved > activate > update > reboot > update again.

    That should get you to a fresh, clean install of the current, Win10-compatible version of KIS 2016.
    >>This may or may NOT be contributing to the issues you report, but having a clean install of the correct version of KIS won't hurt.

    There is more information HERE.

    If you have remnants of other anti-virus applications on the system, you'll want to be sure to cleanly remove them, as well (using the vendor's removal tool, if available).

    Please post back and let us know how it goes.

    Cheers,
    MM
      My ComputerSystem Spec
  7.    13 Jun 2016 #7
    Join Date : Jul 2015
    Pacific Northwest, USA
    Posts : 386
    Win10 x64 Pro -2 desktops, 1 laptop
    Thread Starter

    I think that can't be the problem. I don't remember exactly when I upgraded to KIS 2016, but it was long before the clean reinstall of Win10 I did a month ago. This copy of Windows has seen only KIS 2016. Except ... I exported the KIS configuration from KIS 2015 and imported it into KIS 2016 so I wouldn't have to redo all my firewall settings. I don't think that is the problem since I am having the weird update problem on only 1 of 3 Win10 systems, but I suppose it could be related.
      My ComputerSystem Spec
  8.    13 Jun 2016 #8
    Join Date : Aug 2015
    Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)

    Hi:

    Quote Originally Posted by pokeefe0001 View Post
    I think that can't be the problem. I don't remember exactly when I upgraded to KIS 2016, but it was long before the clean reinstall of Win10 I did a month ago. This copy of Windows has seen only KIS 2016. Except ... I exported the KIS configuration from KIS 2015 and imported it into KIS 2016 so I wouldn't have to redo all my firewall settings. I don't think that is the problem since I am having the weird update problem on only 1 of 3 Win10 systems, but I suppose it could be related.
    It's highly discouraged to export KIS settings between major program versions (e.g. 2015 and 2016), because so much changes under the hood from one version to the next.
    "Best practice" is to cleanly upgrade between major versions, keeping only license information.
    At least that has been my experience and the consistent recommendation at the KL user forums for many years.

    Also, if you are running any other security products with realtime protection (e.g. anti-malware and/or anti-exploit applications), you might want to set mutual "exclusions" between those applications and KIS.

    But it's up to you, of course.

    Cheers and good luck,
    MM
      My ComputerSystem Spec
  9.    14 Jun 2016 #9
    Join Date : May 2015
    Central IL
    Posts : 4,357
    Mac OS Sierra

    Quote Originally Posted by pokeefe0001 View Post
    Explain, please. Or are you just expressing a dislike of Kaspersky?
    Did I state anything about not liking something? The answer is no. You stated what the cause of your issue is. Delete it and most likely the issue will go away with that error.

    Third Party Security software has been an issue with Windows 10.
      My ComputerSystem Spec
  10.    14 Jun 2016 #10
    Join Date : Aug 2015
    Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)

    Hi:

    Quote Originally Posted by bro67 View Post
    Did I state anything about not liking something? The answer is no. You stated what the cause of your issue is. Delete it and most likely the issue will go away with that error.

    Third Party Security software has been an issue with Windows 10.
    I mean no disrespect, but that's an awfully broad statement with no supporting data.
    All of the major 3rd-party security vendors offer fully Windows-10 compatible products that work just fine on that platform.
    If they did not, they would all be folding up shop and going out of business.

    It's certainly the individual user's choice whether to go with Windows Defender or another product, and it's impossible to predict how any one software application will perform on any one system (each computer is unique).
    And a temporary, clean uninstall for troubleshooting is not unreasonable.

    But properly installed and configured, KIS (and numerous other anti-virus, anti-malware and anti-exploit programs) work just fine under Windows 10.

    Cheers,
    MM
      My ComputerSystem Spec

 
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