Windows 10: Hangup cause identified but not fixed

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  1. Posts : 317
    Win10 x64 Pro -2 desktops, 1 laptop
       13 Jun 2016 #1

    Hangup cause identified but not fixed


    I've several times reported an intermittent hangup where I cannot start programs for up to 10 minutes, but already running programs continue running. (The 10 minutes is a sort of a guess. I usually power down and restart rather than wait.) I've confirmed at least one cause - Windows Update: when it's installing some updates I cannot start any programs. And one of the updates I get (nearly) daily is the "Microsoft .Net Native Framework Package 1.2.23205.0" fix.

    Today I was hit by the hangup and disconnected from the web - pulled my ethernet cable from my router. About 3 minutes later the hangup ended and the Event View showed Windows Update failures. Success, sort of.

    There are a number of threads - some marked "Solved" - that apparently do not solve the problem, but I have not seen a single posting from anyone reporting success from anyone using them. Even the supposedly solution given by Microsoft was prevented from working by an insufficient access authority. (I haven't tried them all because some of them do a lot more that supposedly fix this problem.)

    Does anyone know of a solution that has actually worked for people with this problem?
      My System SpecsSystem Spec

  2. bro67's Avatar
    Posts : 3,164
    EL Capitan
       13 Jun 2016 #2

    Any third party Malware Software installed?
      My System SpecsSystem Spec


  3. Posts : 317
    Win10 x64 Pro -2 desktops, 1 laptop
       13 Jun 2016 #3

    bro67 said: View Post
    Any third party Malware Software installed?
    Kaspersky Internet Security 2016. (I think I had 2015 when I first installed Win 10.) Are you inquiring about a possible cause or a possible solution?
      My System SpecsSystem Spec

  4. bro67's Avatar
    Posts : 3,164
    EL Capitan
       13 Jun 2016 #4

    pokeefe0001 said: View Post
    Kaspersky Internet Security 2016. (I think I had 2015 when I first installed Win 10.) Are you inquiring about a possible cause or a possible solution?
    There in lies your problem. You just solved why you are having this issue.
      My System SpecsSystem Spec


  5. Posts : 317
    Win10 x64 Pro -2 desktops, 1 laptop
       13 Jun 2016 #5

    bro67 said: View Post
    There in lies your problem. You just solved why you are having this issue.
    Explain, please. Or are you just expressing a dislike of Kaspersky?
      My System SpecsSystem Spec

  6. MoxieMomma's Avatar
    Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       13 Jun 2016 #6

    Hi, @pokeefe0001:

    There is no inherent reason why Kaspersky Internet Security (KIS) (or KAV or KTS) would cause the behavior you report, as long as you are running the latest version of KAV/KIS/KTS 2016.
    (I run KIS on my Win7 boxes and will be installing on my new Win10 system as soon as I get that unpacked...)

    The 2015 versions were NOT Win10-compatible.

    So, if you were running KAV/KIS/KTS 2015 prior to upgrading to Win10, and especially if you did not cleanly upgrade from KIS 2015 to KIS 2016 after the Win10 upgrade, then I suggest the following...

    1) Make sure you have your KIS 2016 license info handy, just in case.
    2) Download -- but do NOT run yet -- the KIS 2016 installer from the global site or from the KL page in your locale; save it to your desktop.
    3) Disable KIS Self Defense (GUI > settings > Additional > Self-Defense).
    4) Exit from KIS: right click the KIS system tray icon > exit
    5) Uninstall KIS from the Windows Control Panel (keep ONLY license info, if you wish)
    6) Reboot
    7) Run the fresh copy of the KIS 2016 installer that you previously saved > activate > update > reboot > update again.

    That should get you to a fresh, clean install of the current, Win10-compatible version of KIS 2016.
    >>This may or may NOT be contributing to the issues you report, but having a clean install of the correct version of KIS won't hurt.

    There is more information HERE.

    If you have remnants of other anti-virus applications on the system, you'll want to be sure to cleanly remove them, as well (using the vendor's removal tool, if available).

    Please post back and let us know how it goes.

    Cheers,
    MM
      My System SpecsSystem Spec


  7. Posts : 317
    Win10 x64 Pro -2 desktops, 1 laptop
       13 Jun 2016 #7

    I think that can't be the problem. I don't remember exactly when I upgraded to KIS 2016, but it was long before the clean reinstall of Win10 I did a month ago. This copy of Windows has seen only KIS 2016. Except ... I exported the KIS configuration from KIS 2015 and imported it into KIS 2016 so I wouldn't have to redo all my firewall settings. I don't think that is the problem since I am having the weird update problem on only 1 of 3 Win10 systems, but I suppose it could be related.
      My System SpecsSystem Spec

  8. MoxieMomma's Avatar
    Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       13 Jun 2016 #8

    Hi:

    pokeefe0001 said: View Post
    I think that can't be the problem. I don't remember exactly when I upgraded to KIS 2016, but it was long before the clean reinstall of Win10 I did a month ago. This copy of Windows has seen only KIS 2016. Except ... I exported the KIS configuration from KIS 2015 and imported it into KIS 2016 so I wouldn't have to redo all my firewall settings. I don't think that is the problem since I am having the weird update problem on only 1 of 3 Win10 systems, but I suppose it could be related.
    It's highly discouraged to export KIS settings between major program versions (e.g. 2015 and 2016), because so much changes under the hood from one version to the next.
    "Best practice" is to cleanly upgrade between major versions, keeping only license information.
    At least that has been my experience and the consistent recommendation at the KL user forums for many years.

    Also, if you are running any other security products with realtime protection (e.g. anti-malware and/or anti-exploit applications), you might want to set mutual "exclusions" between those applications and KIS.

    But it's up to you, of course.

    Cheers and good luck,
    MM
      My System SpecsSystem Spec

  9. bro67's Avatar
    Posts : 3,164
    EL Capitan
       14 Jun 2016 #9

    pokeefe0001 said: View Post
    Explain, please. Or are you just expressing a dislike of Kaspersky?
    Did I state anything about not liking something? The answer is no. You stated what the cause of your issue is. Delete it and most likely the issue will go away with that error.

    Third Party Security software has been an issue with Windows 10.
      My System SpecsSystem Spec

  10. MoxieMomma's Avatar
    Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       14 Jun 2016 #10

    Hi:

    bro67 said: View Post
    Did I state anything about not liking something? The answer is no. You stated what the cause of your issue is. Delete it and most likely the issue will go away with that error.

    Third Party Security software has been an issue with Windows 10.
    I mean no disrespect, but that's an awfully broad statement with no supporting data.
    All of the major 3rd-party security vendors offer fully Windows-10 compatible products that work just fine on that platform.
    If they did not, they would all be folding up shop and going out of business.

    It's certainly the individual user's choice whether to go with Windows Defender or another product, and it's impossible to predict how any one software application will perform on any one system (each computer is unique).
    And a temporary, clean uninstall for troubleshooting is not unreasonable.

    But properly installed and configured, KIS (and numerous other anti-virus, anti-malware and anti-exploit programs) work just fine under Windows 10.

    Cheers,
    MM
      My System SpecsSystem Spec


 
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