1.    10 Jun 2016 #1
    Join Date : Jun 2016
    Posts : 1
    windows 10

    I can't edit my start menu since someone installed tencentqq

    One time, my sister's classmate borrowed the laptop, he installed 5 programs including tencentqq which was in mandarin. I already deleted any tencentqq file that I can find from the hard drive.

    I can't edit my start menu now (can't drag or add or remove) .
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    my taskbar is somehow different [I don't think it was black before]
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    I can't even rename the tile area.
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    this is my sister's laptop which my other sister borrowed which her classmate used
    Attached Thumbnails Attached Thumbnails 1.png  
      My ComputerSystem Spec
  2.    10 Jun 2016 #2
    Join Date : Jul 2015
    PA, USA
    Posts : 476
    Windows 10 Pro (Mix of Builds) / Linux Mint

    You deletes files for the application, but did you uninstall it thru programs and features first?

    You likely have registry entries and files located in the user profile left causing your issue.

    You could try installing CCleaner to scan and remove remnants of said application.
      My ComputerSystem Spec
  3.    11 Jun 2016 #3
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,372
    Windows 10 Pro X64 16299.19

    How long ago did this happen? Do you have a System Restore point that is before that time? If so do a System Restore to then and that will fix the problem.
      My ComputersSystem Spec


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