Windows 10: I can't edit my start menu since someone installed tencentqq

  1.    10 Jun 2016 #1

    I can't edit my start menu since someone installed tencentqq


    One time, my sister's classmate borrowed the laptop, he installed 5 programs including tencentqq which was in mandarin. I already deleted any tencentqq file that I can find from the hard drive.

    I can't edit my start menu now (can't drag or add or remove) .
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    my taskbar is somehow different [I don't think it was black before]
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    I can't even rename the tile area.
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    this is my sister's laptop which my other sister borrowed which her classmate used
    Attached Thumbnails Attached Thumbnails 1.png  
      My ComputerSystem Spec


  2. Posts : 462
    Windows 10 Pro (Mix of Builds) / Linux Mint
       10 Jun 2016 #2

    You deletes files for the application, but did you uninstall it thru programs and features first?

    You likely have registry entries and files located in the user profile left causing your issue.

    You could try installing CCleaner to scan and remove remnants of said application.
      My ComputerSystem Spec


  3. Posts : 4,860
    Windows 10 Pro X64 15063.138
       11 Jun 2016 #3

    How long ago did this happen? Do you have a System Restore point that is before that time? If so do a System Restore to then and that will fix the problem.
      My ComputersSystem Spec


 

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