Frozen Cursor

badrobot said:

Why do you have to stick with the touchpad? Use a mouse just until you got it sorted out. Then go back to touchpad. Get a cheap one from dollar store. It's always handy to have one.

Very true! I was able to work the issues with a mouse, first in Windows 10 Technical Preview, then (after re-install of the original OS) in Windows 7 Starter. Same problem with either OS: Device Manager says 'device is working properly' (for all 3 available touchpad drivers downloaded from the manufacturer's website) but the touchpad and its buttons don't work (mouse and its buttons work).

Can a hardware defect knock out the touchpad AND its buttons (3 parts) at the same time?

badrobot said:

I am not sure but is it possible that your netbook has a physical button that you accidentally toggled on to disable the touchpad? My old hp laptop has one.

That was the right hint, badrobot, thank you, thank you! The toggle is Fn + F7 as per https://youtu.be/boybfxG2neA

I got my mouse back

Thank you to all who commented!

Edit: Great forum! I am impressed! I have marked the thread as solved

Hey, I'm having a frozen cursor problem too but I don't think the problem is the driver...it boots up okay and I'm able to use it for a few seconds but then it seems to freeze for no reason...have restarted several times and the same thing happens...I'm going to get a mouse but don't think it'll help...Can't find help from Microsoft, amazingly enough.

I have the same problem, I'm not really computer savvy at all so if anyone knows what to do about this that'd be amazing. I checked that the track pad wasnt disabled.

I have an Asus, it's only like 3 years old so I didn't think the update would be such a massive problem.

Frozencursor3 said:

I have the same problem, I'm not really computer savvy at all so if anyone knows what to do about this that'd be amazing. I checked that the track pad wasnt disabled.

I have an Asus, it's only like 3 years old so I didn't think the update would be such a massive problem.

I also have an Asus laptop that is about 3 months old and I have the exact same problem you described. Hoping someone can help!

cakepro said:

I also have an Asus laptop that is about 3 months old and I have the exact same problem you described. Hoping someone can help!

I called Microsoft IT and they couldn't help me and they're gonna call me today with someone more intense, I'll let you know what they do.

Okay, I was able to resolve the touchpad issue with the instructions found here: Touch pad not working with WIndows 10 - Forums - CNET

Now I need to figure out why wifi is not working. I have gone to the Asus support website and there are drivers available, but none for my Intel Dual Band Wireless-N 7260. Gonna keep on looking.

Good luck! :)

Well now my TouchPad works, except the cursor won't actually click on things. Gonna try restarting and if that doesn't work I'll just wait for IT to call me back.