Windows 10: Turn off/ Wake up problems Solved

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  1.    13 Dec 2015 #11

    I have to press the Power button to wake up a sleeping PC


    This is a desktop PC and this started happening the other day. Added on 12.30.15 this is always after a manually sleep. When I press the enter key or move the mouse, nothing happens. Both devices are hard wired. If I press the power button, it looks like it is rebooting except it does not show all of the usual pages on the display and then I am back to where I was when I put the PC to sleep. I checked the Mouse and Keyboard Power management pages and both have the entry checked to Allow the device the wake the computer.

    I do not have Hibernate as a option on this PC.

    I am not sure if this started happening immediately after the latest updates on Dec 9 or a day later.

    Add-on: I decided to do a shutdown instead of a restart to reset everything. I went to Power>Shutdown. the PC shutdown, the power light went off and THEN the power light came back on and the PC rebooted. I tried it twice and the same thing happened. I also noticed that my remote Toshiba drive which has never connected on a power up of W10 is now recognized and available without my having to pull/insert the power plug. So that is progress.

    Stranger yet, I just did a hard shutdown - pressed the power off button. Power light went out THEN power light came back on and it rebooted. I guess my PC no longer wants to do a shutdown.

    Any thoughts?

    Z
    Last edited by caveman88; 30 Dec 2015 at 20:14. Reason: Added shutdown and power down comments
      My ComputerSystem Spec

  2.    13 Dec 2015 #12

    I have found Windows 10 to be glitchy in the area of power. What I have done is to turn sleep completely off in power options. Make sure it is set to never. Also check advanced power options to make sure it is set to never there as well. Under advanced also make sure hybrid sleep and hibernate is off. When I want my computer to sleep I manually put it to sleep rather than letting it automatically go to sleep through its power settings. That seems to have fixed most of my sleep issues and I can wake it from the keyboard. I also went to device manager and set it so that only my keyboard could wake the computer. If you don't know how to do that in device manager (you can get to device manager by doing a search) click on Mice-right click on your mouse. Click properties. Under power management uncheck "allow this device to wake computer". Then go to properties for your keyboard and make sure the box there IS checked.
    Hope this helps. You are not alone with Windows 10 weird power issues.
      My ComputerSystem Spec


  3. Posts : 9
    Windows 10 64-bit
       30 Dec 2015 #13

    I am having this problem also, or something a lot like it. I set it up as suggested above, where only the sleep option is to manually put it to sleep. That does not help at all. It still starts to reboot, then shut down, then start to reboot, then shut down, ad infinitum. Hibernation is not involved at all. It looks like my only option is to run full power and shut it down completely if I am going to be away for a while.
      My ComputerSystem Spec

  4.    30 Dec 2015 #14

    Try updating your bios


    pknight said: View Post
    I am having this problem also, or something a lot like it. I set it up as suggested above, where only the sleep option is to manually put it to sleep. That does not help at all. It still starts to reboot, then shut down, then start to reboot, then shut down, ad infinitum. Hibernation is not involved at all. It looks like my only option is to run full power and shut it down completely if I am going to be away for a while.
    I suggest you go to your computer's manufacturer support page and check to see if there is an update for your bios.
    If there is an update flash your bios to the newest version. If you already have the latest bios you might try re-flashing the bios with whatever version you have. Be sure to read the instructions that normally are posted with a bios update.
      My ComputerSystem Spec


  5. Posts : 9
    Windows 10 64-bit
       30 Dec 2015 #15

    lgentry said: View Post
    I suggest you go to your computer's manufacturer support page and check to see if there is an update for your bios.
    If there is an update flash your bios to the newest version. If you already have the latest bios you might try re-flashing the bios with whatever version you have. Be sure to read the instructions that normally are posted with a bios update.
    Thanks, but I have already updated the BIOS and the motherboard chipset drivers to the latest versions. It made no difference.
      My ComputerSystem Spec

  6.    31 Dec 2015 #16

    pknight said: View Post
    Thanks, but I have already updated the BIOS and the motherboard chipset drivers to the latest versions. It made no difference.
    Another thought I had(which might be crazy) just for grins take out all your ram except for the stick in slot 1 to see if you have the issue. If you still do, replace the stick in slot 1 with one of the other sticks and test again. You could eliminate your ram being the problem this way. I have seen flakey ram do weird stuff.
    One other thing I failed to mention-have you poked around in your bios settings to see if there are any related to power? I have seen some bios that had a lot of control over power.
    Looking at similar issues being reported around the web, I found where nothing short of a clean install would fix the reboot loop problem for some people. If you decide to go the clean install route test the sleep issue before you install any additional drivers.
    Hope you get to the root of your problem.
      My ComputerSystem Spec

  7.    04 Jan 2016 #17

    I have not been able to fix this problem yet. As I mentioned, this started happening right around the time I installed the 1511 build on this PC on 12/9.

    There have not been that many fixes put out since then. I am wondering if it might not be a good idea to back out all of the system fixes from 12/9 on and see if the problem goes away.

    There are two cumulative 1511 fixes and two flash player fixes and a Silverlight fix.

    Would it be worth the work to give that a try?

    Z
      My ComputerSystem Spec

  8.    04 Jan 2016 #18

    You could try manually uninstalling the updates or you could try recovery options such as system restore or system reset. Although nothing is impossible I really tend to think that a bad windows update would have caused similar problems for a lot more people, unless in your case it's installation got corrupted somehow . You can try one or more of these options and hopefully one will work.
    Have you, per chance, done a full scan with Malwarebytes to make sure you don't have any malware?
    Also, make sure your power options are set as noted in this photo.

    I have always been one to take the plunge and reinstall Windows when something really squirrelly was going on that has no apparent cause and when normal troubleshooting doesn't work. I've also always been of the mind that a clean install as opposed to an upgrade was always best. In the case of the Windows 10 upgrade I performed the upgrade from Windows 7 to 10 in order to register my system with Microsoft's servers. I immediately reformatted the hard drive and reinstalled Windows 10 from scratch. Yes, it's a lot of work but at least I know what I've got when I am done.
    Please keep us posted as to your progress or lack thereof.
    Attached Thumbnails Attached Thumbnails sleep.PNG  
      My ComputerSystem Spec

  9.    04 Jan 2016 #19

    Malwarebytes scan shows no problems.

    Spybot shows no problems.

    I changed Allow Hybrid sleep to Off.

    I will see how it goes.

    Z
      My ComputerSystem Spec

  10.    05 Jan 2016 #20

    Looks Like I Solved the Problem


    Well, color me red and embarrassed.

    I decided to try removing and adding the keyboard to see if W10 would reinstall the drivers, etc..

    I did a shutdown and turned off the power before the PC could automatically reboot. I pulled the USB cable for the keyboard and rebooted. I plugged the USB cable back in and rebooted. Sleep and Shutdown work fine now.

    I have no idea what made the PC start its bizarre behavior on that particular day or at all. I doubt if I ever will.

    Sorry for all of the time you all put in to work on this problem but thanks for the helpful advice.

    Z
    Last edited by caveman88; 05 Jan 2016 at 15:37.
      My ComputerSystem Spec


 
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