Windows 10: PC start freezing after sleep resume on random

  1.    04 Jun 2016 #1

    PC start freezing after sleep resume on random


    Greetings,

    I have a desktop PC that I did a clean Win10 Pro install on. Installation is up to date with all drivers. I have been using it for a few months with this new installation and I have noticed the following problem will happen at random only after the computer has gone to sleep and been resumed a few times (perhaps like 3 or 4):

    After resuming sleep at random the explorer will stop responding when accessing secondary drives. I have 3 hard drives on my system, and when this problem happens I will try to open a file or access the drive through windows explorer but nothing happens except long loading time. Trying to click cancel on the load or navigating to another drive link through that same explorer window causes the window to become unresponsive.

    Opening a new explorer window to navigate somewhere else works fine temporarily. But then I notice any programs/apps that are installed on the secondary drives stop responding and eventually the system will completely become unresponsive.

    I think this is an issue with the whole hotswap system introduced in win 10. Because this kind of problem never happens if I don't put the computer to sleep. Also hibernation is disabled on this system.
      My ComputerSystem Spec


  2. Posts : 1,648
    Microsoft Windows 10 Home
       05 Jun 2016 #2

    Welcome aboard.

    Hibernation is disabled, and all of it is happening in sleep only? That sounds sort of odd.

    Please let us have a look at your system. Upload your system Information file here: System Information File - Create in Windows 10 - Windows 10 Forums

    If needed, we may ask for some other data and information as well.
      My ComputerSystem Spec

  3.    25 Jun 2016 #3

    Hi Arc, sorry for the late reply. I have been busy with work and did not get a chance to get on this machine again since my last post. I have attached my system data.
    xeagl3x.zip
      My ComputerSystem Spec


  4. Posts : 1,648
    Microsoft Windows 10 Home
       26 Jun 2016 #4

    Your motherboard does not support windows 10 natively.

    Please let us know how you have got the drivers? Off the driver CD, or via windows update?

    The motherboard has ....
    2 x SATA 6.0Gb/s connectors (gray)
    7 x SATA 3.0Gb/s connectors (blue from P55, black from JMB363)
    The gray SATA 6 GB/s ports are Marvell ports, The Blue SATA ports are Intel, and Black ports are JMicron.

    I see you have both the AHCI mode and IDE mode drivers installed. That may be the possible cause of the issue.

    You have 3 disks in total. Connect all them to the BLUE SATA 3GBPS ports. See how it goes. Let us know.
      My ComputerSystem Spec

  5.    30 Jun 2016 #5

    Hi Arc,

    My computer has 3 physical hard drives. They are all connected to three of the SATA1-6 ports (blue). I believe at some point I was trying to get this external HDD enclosure to work via IEEE 1394a port (firewire?) but was unsuccessful to get the device recognized via the firewire port. Almost all the motherboard drivers came from windows update since at the time when I did the clean install there wasn't much listed under windows 10 for this board on the asus website. I checked again now and my board doesn't even have win10 listed under os options in the support section downloads. They have windows 8 but in that category there is only bios downloads.
      My ComputerSystem Spec


  6. Posts : 1,648
    Microsoft Windows 10 Home
       30 Jun 2016 #6

    Hi xcagl3x.

    Windows update should not install the drivers for the devices which are not in use. At this point, I am not seeing a reason behind both the AHCI and IDE mode drivers got installed.

    The IEEE 1394a port is VIA 1394 OHCI Compliant Host Controller. It was enabled by a microsoft provided driver (ehstortcgdrv, that supports supporting IEEE 1667 storage devices; most probably that is why your device was not recognized). which is nicely disable now.
    But both pciide (IDE mode storage controller) and storahci (AHCI mode storag controller) are active and loading at boot.
    Code:
    pciide    pciide    c:\windows\system32\drivers\pciide.sys    Kernel Driver    Yes    Boot    Running    OK    Critical    No    Yes
    storahci    Microsoft Standard SATA AHCI Driver    c:\windows\system32\drivers\storahci.sys    Kernel Driver    Yes    Boot    Running    OK    Critical    No    Yes
    As per your description of disk setup, only one of them should be there. Both of these two storage controller should not be activated at once. So there is some faults in windows installation.
    ** Do the things written below for now. Later, depending on the need, we will pay attention to this one.

    At the same time, you have 12 GB RAM. The Specs says it is Vengeance. Now, Corsair says they make 12 GB kits for triple channel; whereas your motherboard is having dual channel memory architecture only.
    If the 3 RAM sticks came as a single KIT, remove either RAM stick. If you added any RAM stick later, remove that one. Let it run as simple dual channel, one slot per channel. 8 GB will be more than enough, even if you do 3D rendering.

    Take care of three things ....
    Code:
    c:\program files\logitech gaming software\drivers\lgcoretemp\lgcoretemp.sys
    IMHO you need to uninstall it. It somehow adds up to the issue, I am not sure how.
    Code:
    c:\program files\nvidia corporation\nvstreamsrv\nvstreamkms.sys
    About it, it should not be there because it is widely problematic. Do a celan install of the display driver. While installing the display driver, follow this method: NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums
    Code:
    e:\downloads\realtemp_370\winring0x64.sys
    Well, I was not aware of winring0x64. So I searched in google for it. All are saying one thing about it ...

    • winring0x64.sys is usually located in the 'c:\windows\syswow64\drivers\' folder. Source
    • WinRing0x64.sys is located in a subfolder of "C:\Program Files" or sometimes in a subfolder of the user's profile folder. Source

    Now, it is running from a different location. A driver is loading and running form an unusual location, that is a strong indication of a malware infection.
    As it happened despite of Kaspersky present there, do an in-depth virus scan. Windows Defender Offline Scan in Windows 10 - Windows 10 Forums

    And, Free up the startup. Windows does not need any other program to auto-start with it; but they can conflict which may cause various issues including randm crashes including BSODs.

    1. Right click on the taskbar and click on "Task Manager" in the context menu.
    2. It will open Task Manager with "Processes" tab selected. Click on the "Startup" tab.
    3. Select them all one by one and click "Disable" at the bottom right corner.
    4. Disable everything there other than the antivirus.


    See how it all goes. Let us know.
      My ComputerSystem Spec


 

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