Windows 10: Computer does not turn off after shutting down

  1.    03 Jun 2016 #1

    Computer does not turn off after shutting down

    Dell Optiplex 780, had Windows 7 64-bit, upgraded to Windows 10 via the free upgrade. Now every time I tell Windows 10 to shut down, it does the shut down sequence but the computer itself remains on. The power light is on and the computer itself is running. The Only way to completely shut it off is to hold the power button to completely power it off. This was not a problem with Windows 7. Any ideas on what is wrong or a fix?
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,608
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       03 Jun 2016 #2

    It is likely that your system is doing a hybrid shutdown and it fails. You can try a full shutdown by holding down the shift key when you click on Shutdown or to permanently remove the hybrid shutdown you can turn off Fast Start-up in the power options:

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      My ComputersSystem Spec

  3.    03 Jun 2016 #3

    If disabling Fast Start-Up doesn't solve the issue, try updating your Intel Management Engine drivers, or changing the option in Device Manager for Intel Management Engine below:

    Click image for larger version. 

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      My ComputerSystem Spec


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