Laptop not shutting down


  1. Posts : 6
    Microsoft Windows 10 Home
       #1

    Laptop not shutting down


    Hi my laptop doesn't shut down and I have to force shut it down for it to turn off I have turned quick start up off but it still doesn't shut down I have an Acer laptop
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  2. Ztruker's Avatar
    Posts : 13,607
    Windows 10 Pro X64 21H1 19043.1110
       #2

    Go to the BSOD forum and follow the direction for running the DM Log collector. Even though you are not experiencing BSOD s the data collected can be very helpful in figuring out what is going on.

    Post the resulting ZIP file in a reply here please.

    Also, please fill out your System Specs:

    How to fill out System Specs for tenforums.
    See here: System Specs - Fill in at Ten Forums
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  3. Posts : 6
    Microsoft Windows 10 Home
    Thread Starter
       #3

    Ok thanks
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  4. Posts : 6
    Microsoft Windows 10 Home
    Thread Starter
       #4

    i have attached it
    Laptop not shutting down Attached Files
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  5. Posts : 6
    Microsoft Windows 10 Home
    Thread Starter
       #5

    ???
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  6. Ztruker's Avatar
    Posts : 13,607
    Windows 10 Pro X64 21H1 19043.1110
       #6

    Patience, we are all volunteers here and have real lives as well.

    Thanks for the data.

    Where does it hang on shutdown? Looking at the Event log I see a kernel power request to start shutdown then the next entry is when it's starting up again.

    Try turning of Fast Startup, see if that resolves the problem. It has for many others, including myself.

    How to Turn On or Off Fast Startup in Windows 10
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  7. Posts : 6
    Microsoft Windows 10 Home
    Thread Starter
       #7

    Hi the screen goes blank but the laptop doesn't go off so I have to force shut it down by pressing the power button for 5 seconds. I have turned fast startup off but it still doesn't shut down. I have also had to replace my hard drive because my last hard drive failed because of the force shutdowns. Thanks for your help
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  8. DeaconFrost's Avatar
    Posts : 1,366
    Windows 10 Pro x64
       #8

    If it is an Intel-based motherboard, you will likely need to update your Intel management Engine drivers and/or change this option under Device Manager > Intel Management Engine.

    Laptop not shutting down-ime_disable.jpg
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  9. Posts : 6
    Microsoft Windows 10 Home
    Thread Starter
       #9

    DeaconFrost said:
    If it is an Intel-based motherboard, you will likely need to update your Intel management Engine drivers and/or change this option under Device Manager > Intel Management Engine.

    Laptop not shutting down-ime_disable.jpg
    Thank you that has worked and now shuts down properly
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  10. DeaconFrost's Avatar
    Posts : 1,366
    Windows 10 Pro x64
       #10

    Excellent! Glad that worked and thanks for the rep.
      My Computer


 

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