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Laptop not shutting down
Hi my laptop doesn't shut down and I have to force shut it down for it to turn off I have turned quick start up off but it still doesn't shut down I have an Acer laptop
Hi my laptop doesn't shut down and I have to force shut it down for it to turn off I have turned quick start up off but it still doesn't shut down I have an Acer laptop
Go to the BSOD forum and follow the direction for running the DM Log collector. Even though you are not experiencing BSOD s the data collected can be very helpful in figuring out what is going on.
Post the resulting ZIP file in a reply here please.
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Patience, we are all volunteers here and have real lives as well.
Thanks for the data.
Where does it hang on shutdown? Looking at the Event log I see a kernel power request to start shutdown then the next entry is when it's starting up again.
Try turning of Fast Startup, see if that resolves the problem. It has for many others, including myself.
How to Turn On or Off Fast Startup in Windows 10
Hi the screen goes blank but the laptop doesn't go off so I have to force shut it down by pressing the power button for 5 seconds. I have turned fast startup off but it still doesn't shut down. I have also had to replace my hard drive because my last hard drive failed because of the force shutdowns. Thanks for your help
Excellent! Glad that worked and thanks for the rep.