Windows 10: Laptop not shutting down Solved


  1. Posts : 6
    Microsoft Windows 10 Home
       01 Jun 2016 #1

    Laptop not shutting down


    Hi my laptop doesn't shut down and I have to force shut it down for it to turn off I have turned quick start up off but it still doesn't shut down I have an Acer laptop
      My ComputerSystem Spec


  2. Posts : 5,081
    Windows 10 Pro X64 15063.138
       01 Jun 2016 #2

    Go to the BSOD forum and follow the direction for running the DM Log collector. Even though you are not experiencing BSOD s the data collected can be very helpful in figuring out what is going on.

    Post the resulting ZIP file in a reply here please.

    Also, please fill out your System Specs:

    How to fill out System Specs for tenforums.
    See here: System Specs - Fill in at Ten Forums
      My ComputersSystem Spec


  3. Posts : 6
    Microsoft Windows 10 Home
    Thread Starter
       01 Jun 2016 #3

    Ok thanks
      My ComputerSystem Spec


  4. Posts : 6
    Microsoft Windows 10 Home
    Thread Starter
       02 Jun 2016 #4

    i have attached it
    Laptop not shutting down Attached Files
      My ComputerSystem Spec


  5. Posts : 6
    Microsoft Windows 10 Home
    Thread Starter
       02 Jun 2016 #5

    ???
      My ComputerSystem Spec


  6. Posts : 5,081
    Windows 10 Pro X64 15063.138
       02 Jun 2016 #6

    Patience, we are all volunteers here and have real lives as well.

    Thanks for the data.

    Where does it hang on shutdown? Looking at the Event log I see a kernel power request to start shutdown then the next entry is when it's starting up again.

    Try turning of Fast Startup, see if that resolves the problem. It has for many others, including myself.

    How to Turn On or Off Fast Startup in Windows 10
      My ComputersSystem Spec


  7. Posts : 6
    Microsoft Windows 10 Home
    Thread Starter
       02 Jun 2016 #7

    Hi the screen goes blank but the laptop doesn't go off so I have to force shut it down by pressing the power button for 5 seconds. I have turned fast startup off but it still doesn't shut down. I have also had to replace my hard drive because my last hard drive failed because of the force shutdowns. Thanks for your help
      My ComputerSystem Spec

  8.    03 Jun 2016 #8

    If it is an Intel-based motherboard, you will likely need to update your Intel management Engine drivers and/or change this option under Device Manager > Intel Management Engine.

    Click image for larger version. 

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      My ComputerSystem Spec


  9. Posts : 6
    Microsoft Windows 10 Home
    Thread Starter
       04 Jun 2016 #9

    DeaconFrost said: View Post
    If it is an Intel-based motherboard, you will likely need to update your Intel management Engine drivers and/or change this option under Device Manager > Intel Management Engine.

    Click image for larger version. 

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ID:	83063
    Thank you that has worked and now shuts down properly
      My ComputerSystem Spec

  10.    06 Jun 2016 #10

    Excellent! Glad that worked and thanks for the rep.
      My ComputerSystem Spec


 

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