1.    01 Jun 2016 #1
    Join Date : Jun 2016
    Posts : 3
    Windows 10

    Windows 10 restarts on shut down/sleep from gigabyte/intel wifi card


    I recently built a new computer and it restarts on shutdown or when the computer idles. I removed my Gigabyte GC-WB867D-I wifi card(here is a link to the card) from the motherboard and the computer was able to shut down properly. Looking for any help I can get.

    I have tried all the solutions I found from google searches (wake on lan settings, bios settings, disabling fast boot both in windows and in bios, changing the integer for PowerDownAfterShutdown in the registry files, dont have on/off gigabyte installed) and am still having no luck. Thought I would post here and see if anyone could help me out.
      My ComputerSystem Spec
  2.    01 Jun 2016 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,372
    Windows 10 Pro X64 16299.19

    Have you installed the Win 10 X64 driver?

    GC-WB867D-I rev. 1.0 rev. 4.2 rev. 2.0

    Click image for larger version. 

Name:	GIGABYTE Wlan.jpg 
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    I think you need the WLAN driver.
      My ComputersSystem Spec
  3.    01 Jun 2016 #3
    Join Date : Jun 2016
    Posts : 3
    Windows 10
    Thread Starter

    Quote Originally Posted by Ztruker View Post
    Have you installed the Win 10 X64 driver?

    GC-WB867D-I rev. 1.0 rev. 4.2 rev. 2.0

    I think you need the WLAN driver.
    Yup, installed the latest driver(both of them). I made sure it was the most up to date driver being used in the device manager.
      My ComputerSystem Spec
  4.    02 Jun 2016 #4
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,372
    Windows 10 Pro X64 16299.19

    You said:
    I removed my Gigabyte GC-WB867D-I wifi card(here is a link to the card) from the motherboard and the computer was able to shut down properly
    Does that mean the card is a add-on PCI card and not built into the motherboard? If not, what do you mean by removed?

    The simplest fix may be to add a new Gigabit PCI NIC.

    Also, fill out System Specs for tenforums.

    See here: System Specs - Fill in at Ten Forums
      My ComputersSystem Spec
  5.    03 Jun 2016 #5
    Join Date : Jun 2016
    Posts : 3
    Windows 10
    Thread Starter

    Quote Originally Posted by Ztruker View Post
    You said:


    Does that mean the card is a add-on PCI card and not built into the motherboard? If not, what do you mean by removed?

    The simplest fix may be to add a new Gigabit PCI NIC.
    Yes the wifi card connects via PCIe, it is not built into the motherboard. My restarting problem went away when I removed the gigabyte wifi card from the PCIe slot in the motherboard, but then my computer has no internet. Looks like a new wireless card is the best bet but that seems silly to me. Gigabyte's support hasn't responded to my email from 3 days ago yet, I'm going to stay away from them.
      My ComputerSystem Spec
  6.    03 Jun 2016 #6
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,372
    Windows 10 Pro X64 16299.19

    I would try another brand as well. Lots available: gigabit pcie nic
      My ComputersSystem Spec

 


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