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  1.    30 May 2016 #11
    Join Date : May 2016
    Posts : 30
    Windows 10 x64
    Thread Starter

    Quote Originally Posted by simrick View Post
    Yes, clean boot troubleshooting can take some time, especially in your situation, where it's so intermittent. It's up to you. Perhaps someone else will pop in with some further suggestions.
    Alright, doing it now. I'm going to give each service 15 minutes then check all the places where the bug appears, so this will take about 5 hours or so.
      My ComputerSystem Spec
  2.    30 May 2016 #12
    Join Date : Apr 2015
    Posts : 13,001
    W10Prox64

    Quote Originally Posted by Jcorella17 View Post
    Alright, doing it now. I'm going to give each service 15 minutes then check all the places where the bug appears, so this will take about 5 hours or so.
    Oh my - take your time. Do the clean boot, work normally with the computer. If it doesn't show up tonight, tomorrow, enable 3 or 4 items. Do it over the course of several days. Don't kill yourself over it. I never do.
      My ComputerSystem Spec
  3.    30 May 2016 #13
    Join Date : May 2016
    Posts : 30
    Windows 10 x64
    Thread Starter

    Thinking about this now, I've done multiple clean installs of windows on this PC, even with new HDDs.
    They've all experienced the same bug. Could it be some hardware incompatibility with windows 8/10, my wifi adapter only has drivers for windows 7.
      My ComputerSystem Spec
  4.    30 May 2016 #14
    Join Date : Apr 2015
    Posts : 13,001
    W10Prox64

    Quote Originally Posted by Jcorella17 View Post
    Thinking about this now, I've done multiple clean installs of windows on this PC, even with new HDDs.
    They've all experienced the same bug. Could it be some hardware incompatibility with windows 8/10, my wifi adapter only has drivers for windows 7.
    I suppose that could be a possibility, but usually you'll get a BSOD from driver issues. That's why I am thinking, with your (non-windows) installed applications, you're possibly reintroducing the same problem over and over again.
      My ComputerSystem Spec
  5.    30 May 2016 #15
    Join Date : May 2016
    Posts : 30
    Windows 10 x64
    Thread Starter

    Alright, gave every single (non microsoft) service about 15-20 minutes each and waited for the bug to appear, which it did not... :c

    The only programs I installed from my previous installs would be Camtasia, Nvidia GF Experience, MBam, & Chrome. (And a big chunk of those games.)

    It's so dang random! I can be using my PC for hours and it will never happen, then it will happen out of the blue when I'm in the middle of working on pojects/chatting with friends!

    I've been using chrome/skype/discord/ & playing games throughout today on my PC and I've not had a single problem, but tomorrow it will stab me right in the back when I least expect it, I can guarantee it.

    Well, time to hope for more possible solutions to appear.
    Thanks for the help attempt though,
      My ComputerSystem Spec
  6.    30 May 2016 #16
    Join Date : Nov 2015
    Posts : 14
    Windows 10 X64

    Have you tried booting to safe mode and see if the problem still occurs? You need to isolate a driver problem as the behavior indicates to me its some sort of sata or video driver problem. I would boot into safe mode and try to recreate the problem.

    If your PC wireless card does not have the latest drivers for windows 10 that could be a problem
    I would disable your network adapter and see if the problem still continues.
      My ComputerSystem Spec
  7.    30 May 2016 #17
    Join Date : Apr 2015
    Posts : 13,001
    W10Prox64

    Quote Originally Posted by Jcorella17 View Post
    Alright, gave every single (non microsoft) service about 15-20 minutes each and waited for the bug to appear, which it did not... :c

    The only programs I installed from my previous installs would be Camtasia, Nvidia GF Experience, MBam, & Chrome. (And a big chunk of those games.)

    It's so dang random! I can be using my PC for hours and it will never happen, then it will happen out of the blue when I'm in the middle of working on pojects/chatting with friends!

    I've been using chrome/skype/discord/ & playing games throughout today on my PC and I've not had a single problem, but tomorrow it will stab me right in the back when I least expect it, I can guarantee it.

    Well, time to hope for more possible solutions to appear.
    Thanks for the help attempt though,
    Well, of course, it's because I waived my magic wand!
    Camtasia, Nvidia GF Experience, MBam, & Chrome
    Yeah, those wouldn't do it...
    Listen, if/when it happens again, you might want to run the dm_log_collector we use here for troubleshooting BSODs. Perhaps there might be some clues in that information that would send us in the right direction, even though you are not experiencing BSODs per se. Post it here, and I'll see if I can get one of the BSOD analysts to have a look at it. Good luck!
      My ComputerSystem Spec
  8.    31 May 2016 #18
    Join Date : May 2016
    Posts : 30
    Windows 10 x64
    Thread Starter

    Quote Originally Posted by simrick View Post
    Listen, if/when it happens again, you might want to run the dm_log_collector
    Lucky me! I did a DM log last time it happened!
    When/if It happens again we can compare the similarities between them if any.

    Here's DM logs from two different days when it happened

    JOHN_PC-Sat_05_28_2016_233855_99.zip

    JOHN_PC-Wed_06_01_2016_165327_84.zip
    Last edited by Jcorella17; 01 Jun 2016 at 16:05.
      My ComputerSystem Spec
  9.    31 May 2016 #19
    Join Date : Apr 2015
    Posts : 13,001
    W10Prox64

    Sounds good!
      My ComputerSystem Spec
  10.    02 Jun 2016 #20
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Hi Jcorella17,

    I would like you to try a few things:
    1. Please remove all USB devices except for the mouse & keyboard and check your mouse & keyboard for driver updates
    2. Please reinstall Malwarebytes using a fresh download, but do NOT activate using a trial or your activation creditials

    3. Please remove all games from Steam and Steam
    4. Please remove all apps from the Windows Store you currently do not need.
    5. If the power plan is not high performance, please change it to high performance.
    6. Please try to update the BIOS to the newest version

    7. Please remove programs you currently do NOT need.
    8. Please disable hardware acceleration in Chrome if it is enabled
      • In the right upper corner, click on and choose settings.
      • Scroll below and click on 'advanced settings', scroll all the way to the end of the settings.
      • In the part 'system' is the option to enable/disable hardware acceleration.
      • If this option is enabled disable it

    9. Please run Ccleaner and delete the event logs (check 'Windows Error Reporting' & 'Windows Log Files'), reproduce the problem a few times & run the DM Log Collector again.


    There are many error logs from Malwarebytes and Steam + games, I do not believe they are causing issue but we need to get your system a bit cleaner of all those kinds of error logs so we can find the root cause more easier Please remove programs you currently do NOT need.

    We could try driver verifier to see if that reveals anything, but I would first like to see if above suggestions make any improvements
      My ComputersSystem Spec

 
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