Windows 10: "One or more network protocols are missing on this computer"

  1.    28 May 2016 #1

    "One or more network protocols are missing on this computer"


    I have a brand new HP 14-ac101ng with Windows 10 64 bit installed on it that refuses to connect to the internet with recourse to old school LAN cable; I do not have WIFI and I urgently need to get online as several deadlines are approaching. The error message I get is as follows:


    "one or more network protocols are missing on this computer"

    I have tried everything from the reinstallation of HP drivers to the installation of non-HP drivers which I allegedly did not have as well as following the guidlines as set down by by those who claim to know all about the matter on hand - all of the foregoing to no avail.

    If someone has a bulletproof and unequivocal solution to this problem, I would be immensely grateful for your help.

    And let me emphasise that I have done all there is of troubleshooting procedures. In other words, questions such as "have you tried....[A, B, or C]" are totally superfluous.




    Kind regards,

    D
      My ComputerSystem Spec


  2. Posts : 1,962
    W10 Pro + W10 Preview
       28 May 2016 #2

    1. Click the WIN+R.

    2. Select Device Manager, navigate to Network Adapter, find your network adapter, and right-click it, "Uninstall" driver.

    3. Reboot the computer to reinstall it again to check the result
      My ComputerSystem Spec

  3.    28 May 2016 #3

    dencal said: View Post
    1. Click the WIN+R.

    2. Select Device Manager, navigate to Network Adapter, find your network adapter, and right-click it, "Uninstall" driver.

    3. Reboot the computer to reinstall it again to check the result
    Hello,

    I have the following 4 adapters under this category:

    1) Bluetooth Device (Personal Area Network)
    2) Bluetooth Device (RFCOMM Protocol TDI)
    3) Realtek PCIe FE Family Controller
    4) Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter.

    Which amongst these am I supposed to uninstall? I uninstalled #3, but upon restarting the computer, the Realtek PCIe FE Family Controller was back running again although I had uninstalled it.

    Regards,
    D.
      My ComputerSystem Spec


  4. Posts : 1,962
    W10 Pro + W10 Preview
       28 May 2016 #4

    You can reset the TCP/IP protocol:...by doing the following

    1. Press WIN+R to open the Run window.

    2. Type netsh int ip reset resetlog.txt and press Enter. Restart your computer.
      My ComputerSystem Spec


  5. Posts : 441
    Microsoft Windows 10 Pro 32-bit 10586
       28 May 2016 #5

    cinimodvii said: View Post
    Hello,

    I have the following 4 adapters under this category:

    1) Bluetooth Device (Personal Area Network)
    2) Bluetooth Device (RFCOMM Protocol TDI)
    3) Realtek PCIe FE Family Controller
    4) Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter.

    Which amongst these am I supposed to uninstall? I uninstalled #3, but upon restarting the computer, the Realtek PCIe FE Family Controller was back running again although I had uninstalled it.

    Regards,
    D.
    Uninstall
    4) Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter.
      My ComputerSystem Spec


  6. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       28 May 2016 #6

    cinimodvii said: View Post
    ...
    And let me emphasise that I have done all there is of troubleshooting procedures. In other words, questions such as "have you tried....[A, B, or C]" are totally superfluous.
    Have you tried A, B, C, or BEST FIX: One or More Network Protocols Are Missing

    It covers just about everything

    I'm not clear on refuses to connect to the internet with recourse to old school LAN cable - does that mean you can connect via Ethernet?
      My ComputerSystem Spec


 

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