Windows 10: Windows 10 is locked up at log in

  1.    23 May 2016 #1

    Windows 10 is locked up at log in

    I upgraded my parents (they are in their 70s and fixing their computers has become a second full time job for me) to Windows 10. Probably a big mistake but I was hoping it would solve some issues I was constantly having to fix. They have Verizon internet and it is extremely slow so when an update was released, I am afraid it probably didn't complete so now I have a issue I cannot fix. I've brought their computer to my house hoping a faster internet would help but so far all I can do is log in, that's it. The task manager isn't responding, I cannot get to the settings or preferences. I've tried rebooting with a Windows 7 disk that my son had from his computer(their system when purchased from Best Buy did not come with a disk so, there's that), I've also tried rebooting while hitting the F11 key (HP) to try to set back to factory settings but no luck.. it will go to the log in screen and then do nothing. Last night thanks to my keyboard, I was able utilize shortcuts to access Word and Excel, so I do know some things are functioning. Also McAfee is working and iTunes did try to update. However, that's kind of useless if you can't get anything else to work. Does anyone know what I can do to fix this? We don't care about the files saved, they were backed up on an external hard drive. Any help is greatly appreciated. Thanks!
      My ComputerSystem Spec

  2.    23 May 2016 #2

    You may have to change the BIOS to boot from disc first. I believe that's F10 on the HP's I've worked on recently.

    If nothing needs to be saved, you may consider a clean install right to Windows 10, but you'd have to use a functioning computer to download the Media Creation Tool. That will allow you to make a disc or a bootable USB drive to install Windos 10 clean.

    Does their computer have a visible sticker showing a license key?
      My ComputerSystem Spec

  3.    23 May 2016 #3

    I'll have to check tonight, at my real full time job right now.. I do have a couple PC's I can download a clean copy at home (duh! should've thought of that last night, but between it and them, I'm a tad flighty). I'll update the thread later tonight.. thanks for the response..I really appreciate it.
      My ComputerSystem Spec


Related Threads
This one has me stumped. All was working well, on my HP Pavillion, that I recently upgraded to Windows 10. Yesterday, I wanted to reboot the PC in safe mode so I could delete some software that was giving me dramas. So I followed some instructions...
Can't log into Windows 10 locked out in User Accounts and Family Safety
Upgraded to Windows 10 from 7. My young kid acessed the log in screen created a name, a domain name (wrong spelling so it was never verified) and password which we can't log in w either on the keyboard or the on screen keyboard. Can't make any...
Windows 10 Desktop Locked in General Support
Hi, I hope you can help me with my W10 desktop problem. My desktop is showing zero icons. The background scene is showing fine. The desktop seems to be 'Locked.' When I right click on it nothing happens. When I try to drag a folder or shortcut to...
Locked out of Windows in General Support
Long story short, I play in 4:3 stretched in CS, because I updated to Win 10, it ****ed up the Display drivers, so I read somewhere that it fixes it when you uninstall them with DDU and install them again, in order to run DDU its Safer to boot in...
Locked out of windows in User Accounts and Family Safety
So I had this problem where I was trying to disable the requirement to enter a password at logon. In searching for a way to do this I also had a strange situation where on the log on screen I had two accounts - both had the same name but one had my...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 15:23.
Find Us