1.    20 May 2016 #1
    Join Date : May 2016
    Posts : 3
    windows 10

    Windows 10 login screen is frozen


    Hello! I would be very grateful if you can help me.
    I have Windows 10 on my laptop. Today I switched it on, the welcome screen did not appeared as usual but the login/password screen showed instead. However I cannot type the password, cannot select the power button or anything else. The pointer of the mouse is moving around the screen, but nothing happens. Switched it on and off again but the problem persists.
      My ComputerSystem Spec
  2.    20 May 2016 #2
    Join Date : May 2015
    Central IL
    Posts : 4,332
    Mac OS Sierra

    Boot into safe mode by holding either F8 or F11.
      My ComputerSystem Spec
  3.    20 May 2016 #3
    Join Date : Jul 2015
    Pacific Northwest, USA
    Posts : 384
    Win10 x64 Pro -2 desktops, 1 laptop

    Probably just coincidence but I've had similar problems for the last 2 days - hung on the login or logout screen; hung (on a black screen) when switching users. This has happened a half dozen times on a laptop and twice on a desktop. From a Blue Screen of almost Death - a message something like "Windows could not load properly" went back to an earlier Restore Point and everything seems ok ... for now. That eventually came up after I walked away from a hung "switch users".
      My ComputerSystem Spec
  4.    20 May 2016 #4
    Join Date : May 2016
    Posts : 3
    windows 10
    Thread Starter

    Quote Originally Posted by bro67 View Post
    Boot into safe mode by holding either F8 or F11.
    I have tried that but nothing happened - no reaction to F8, F11 or shift+F8/F11.
      My ComputerSystem Spec
  5.    21 May 2016 #5
    Join Date : Jul 2015
    Posts : 898
    Windows 10 Home

    Try to force an automatic repair. Press the power button until computer shuts off. Press to turn on and quickly power off again. Repeat until a black screen appears 'Preparing automatic repair'. Let it run, do not interrupt. If it's stuck, it will offer to let you either restart or click Other options for the Troubleshooting console where you can try a System Restore, if you have a point or Recover while keeping files. Good Luck.

    PS; is the issue that the mouse pointer can't get to the password field or that you can't type it ? If it's the mouse, replace batteries or try another one. If the latter, click Ease of Access (middle icon in lower R corner) and use On-Screen Keyboard.
      My ComputerSystem Spec
  6.    21 May 2016 #6
    Join Date : Jul 2015
    Pacific Northwest, USA
    Posts : 384
    Win10 x64 Pro -2 desktops, 1 laptop

    What exactly do you mean when you say "nothing happened"? You weren't able to reboot, or you couldn't boot into safe mode?

    If you couldn't reboot, what happened when you tried? Blank screen with no BIOS POST? (I don't know what the equivalent UEFI thing is called.) Or did you get through the POST but Windows did not start? Or something else?
      My ComputerSystem Spec
  7.    21 May 2016 #7
    Join Date : May 2015
    Central IL
    Posts : 4,332
    Mac OS Sierra

    mrgeek actually turning the power on and off quickly, can fry components.

    You either use the Win 10 PE disk/USB. Or hold down either the F8 or F11 to halt the boot loader.
      My ComputerSystem Spec
  8.    21 May 2016 #8
    Join Date : May 2015
    Central IL
    Posts : 4,332
    Mac OS Sierra

    pokeefe0001, Uefi is just how they are coding bios chips now. It is still a bios.
      My ComputerSystem Spec
  9.    21 May 2016 #9
    Join Date : May 2016
    Posts : 3
    windows 10
    Thread Starter

    Quote Originally Posted by pokeefe0001 View Post
    What exactly do you mean when you say "nothing happened"? You weren't able to reboot, or you couldn't boot into safe mode?

    If you couldn't reboot, what happened when you tried? Blank screen with no BIOS POST? (I don't know what the equivalent UEFI thing is called.) Or did you get through the POST but Windows did not start? Or something else?
    What I mean is that I switch on and the login/password screen of windows appears no matter what I do. If I try to boot to safe mode by holding F8 or F11 the same windows login screen appears asking for the password. The pointer of the mouse is moving around the screen but I can't select the field to enter the password, neither the power button, nor something else on the screen. I tried to use the touch pad instead of the mouse but no change. The mouse is working perfectly with the other laptop.
    I have tried: switched off the wireless (the wireless icon on the screen reacts to this and shows that there is no wireless connection but that's all), removed and placed back the battery - did't help.
      My ComputerSystem Spec
  10.    21 May 2016 #10
    Join Date : May 2015
    Central IL
    Posts : 4,332
    Mac OS Sierra

    You are going to have to do a repair install then.
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Frozen keyboard and mouse at login screen
Recently I upgraded from Windows 8.1 to Windows 10 however this caused several issues with my laptop so I reversed the upgrade back to 8.1. My Kaspersky AntiVirus would then not work leaving just a blank logo on my desktop. I tried to uninstall...
Drivers and Hardware
Windows 10 stuck on login screen or takes long to login
Since the last windows 10 builds, my loggin screen would freeze where it shows the time, i can move my mouse around but cant click anything or use the keyboard, or when i log in it would go to a blackscreen but still see the mouse. It would be...
General Support
Windows 10 black screen -before- login screen problem.
I upgraded a desktop computer from Windows 7 ultimate to Windows 10 and there seems to be an annoying black screen issue which happens before the login screen. After the Windows loading logo, the screen stays black for about 60-80 seconds (and...
General Support
Anyone else getting scrollbars frozen on screen on windows 10?
Hello guys, I was wondering if anyone else is getting these frozen scroll bars on their screen. They dont go away when I refresh or close my laptop screen. Only way is restarting the computer. They overlap on the current screen and dont go away.I...
General Support
Start up screen frozen after installing windows 10
Hi, Can someone please suggest a solution: I've a sony laptop cum tablet (ultra book) with intel core i7 processor. I updated to Windows 10 today (previous version Pro windows 8). The install was successful but after the install my start up...
Windows Updates and Activation
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 10:38.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums