Page 1 of 3 123 LastLast
  1.    19 May 2016 #1
    Join Date : Mar 2016
    Posts : 11
    Windows 10

    Random crashes and (seemingly) related issues


    I've been experiencing for a while an issue where my laptop will randomly freeze completely. At that point I'm left with no alternative but to hard reboot the laptop by holding the power button. Usually when this happens, any sound that might have been playing will freeze as well leaving that "stuck" (for lack of a better word) noise we're all probably used to. Sometimes the sound will keep playing normal even though the laptop won't accept any input. Other times the sound will "slow down" sort of as if the entire pc were experiencing massive lag. I have no idea what causes this and can't reproduce it at will. But I have had it happen to me in quick succession (within an hour or so) before.

    When I scan through the event viewer, I notice this:

    https://i.imgur.com/WL69YGI.png

    Each time. Each of those warnings is for a different thread in the processor, 0-7.

    Another strange thing that I suspect is related that happens from time to time is that I won't be able to click anywhere on my screen but the system isn't completely frozen as it will still take input from the keyboard. A quick ctrl + alt + del "resolves" this issue temporarily, but it always happens again eventually of course.

    I contacted MSI about this but they told me it had to be a windows issue and they couldn't help me with that.
      My ComputerSystem Spec
  2.    19 May 2016 #2
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home

    Hello and welcome aboard.

    Please post a reply following the Blue Screen of Death (BSOD) Posting Instructions ? Well, a Kernel Power event is not always a BSOD issue, but those files will help us to have a closer look to the issue and the overall system.

    Also, publish a Speccy snapshot: Speccy - Publish Snapshot of your System Specs. It will help to to see the areas which will not be covered by the above, like system temps.
      My ComputerSystem Spec
  3.    19 May 2016 #3
    Join Date : Mar 2016
    Posts : 11
    Windows 10
    Thread Starter

    Speccy: http://speccy.piriform.com/results/3...vl3GAlkbumqfhU

    BSOD data attached.
    Random crashes and (seemingly) related issues Attached Files
      My ComputerSystem Spec
  4.    19 May 2016 #4
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home

    Well, there was BSODs ....
    Code:
    Event[6538]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2016-04-14T03:03:35.354
      Event ID: 1001
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: AldoBarreras-PC
      Description: 
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a (0x000000000002e0cf, 0x0000000000000002, 0x0000000000000000, 0xfffff8039ad45212). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 8b9a4b4a-5f27-46a6-898c-65ba8c8b55ce.
    It says that the dump was recorded, but the zip you uploaded does not contain any crash dump. It will be needed.

    Follow it: BSOD Minidump - Configure to Create in Windows 10
    Go to Option Two, "Small Memory Dump". Download the .reg file and merge it in registry by double clicking it.

    Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

    Dont run any disc cleanup tool before you upload another zip.
      My ComputerSystem Spec
  5.    19 May 2016 #5
    Join Date : Mar 2016
    Posts : 11
    Windows 10
    Thread Starter

    It has to be unrelated. That BSOD was well over a month ago and I honestly didn't even remember it. The freezing thing happens on a daily basis.
      My ComputerSystem Spec
  6.    19 May 2016 #6
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home

    That may not be unrelated. The event log reports a number of abnormal shutdowns .... may be some forced shutdowns by you due to the freezes, but as there is/was hints of BSODs, IMHO it would be the best place to start with.
      My ComputerSystem Spec
  7.    19 May 2016 #7
    Join Date : Mar 2016
    Posts : 11
    Windows 10
    Thread Starter

    Sure. I'll enable the minidumps and wait for a BSOD that might never come. In the meantime, let's proceed as if there were no hint of a BSOD. If a BSOD happens I'll post it.

    As for the abnormal shut downs, considering the PC freezes at least once a day, forcing me to hard reboot it, it's only natural that the event log would contain a lot of abnormal shut downs.
      My ComputerSystem Spec
  8.    19 May 2016 #8
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home

    The job starts from enabling dump recording.

    Now, what may cause a system freeze? Broadly we may categorize it in two fields: hardware related causes and software/driver related causes.

    First of all, we will concentrate on finding any failing driver. In order to do it, enable Driver Verifier to monitor the drivers.Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

    information   Information
    Why Driver Verifier:
    It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

    How Can we know that DV is enabled:
    It will make the system bit of slow, laggy.

    warning   Warning
    Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

    If there is no points, make a System Restore Point manually before enabling DV.

    Tip   Tip



    Now the crash dump recording becomes important. If Driver Verifier causes a BSOD, let us see the dumps.
      My ComputerSystem Spec
  9.    19 May 2016 #9
    Join Date : Mar 2016
    Posts : 11
    Windows 10
    Thread Starter

    Alright, just experienced another crash with minidumps and DV enabled. Dump is attached, not sure if you need anything else.
    Random crashes and (seemingly) related issues Attached Files
      My ComputerSystem Spec
  10.    19 May 2016 #10
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home

    It is pointing to Scarlet Crush Scp DS3 Driver.
    Code:
    BugCheck C9, {21f, fffff800c8ffb174, ffffe0011efc5a70, 0}
    
    Unable to load image ScpVBus.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ScpVBus.sys
    *** ERROR: Module load completed but symbols could not be loaded for ScpVBus.sys
    Probably caused by : ScpVBus.sys ( ScpVBus+b174 )
    
    Followup:     MachineOwner
    ---------
    It seems that the driver is old.
    Code:
        Image name: ScpVBus.sys
        Browse all global symbols  functions  data
        Timestamp:        Mon May 06 03:01:26 2013 (5186CFAE)
    Make it sure that this driver supports Windows 10. If not, get a driver that is windows 10 compatible. Unfortunately I dont know a source to get it.

    Let us know the situation after making this change.
      My ComputerSystem Spec

 
Page 1 of 3 123 LastLast


Similar Threads
Thread Forum
BSOD Watchdog on Windows 10, Seemingly Random
Hi everyone! This is my first post here. My computer has been fine until I updated it to windows 10 from win 8. I have been getting Watchdog violations randomly every 30 min to 3 hours since the update. One error report analyzed via WhoCrashed...
BSOD Crashes and Debugging
Solved Tons of BSODs at seemingly random intervals
So after upgrading to Win 10 I'm starting to get tons of BSODs, and I really have no idea why. So far, I've gotten that I've written down: kmode exception not handled irql not less or equal page fault in nonpaged area kernel security check...
BSOD Crashes and Debugging
Seemingly random BSOD's on new laptop (ntoskrnl.exe)?
Hi everyone, I'm having an issue with my new laptop running Windows 10. After increasingly short periods of time, I am experiencing a BSOD seemingly at random, with the error message "DRIVER_POWER_STATE_FAILURE". I have looked into my minidump...
BSOD Crashes and Debugging
Seemingly random blue screen crashes occuring daily
Hello, My computer has since for as long as I remember experiencing bsod crashes at varying frequencies. I have previously searched for online help for this twice, but without any success. The error messages in on bsod vary a lot, but I think all...
BSOD Crashes and Debugging
Solved Random hangs, and gaming related crashes since Win 8.1
Disclaimer: I know Windows 10 is a preview edition and I wasn't expecting a fully operational OS (though it seems to be one). I just was hoping installing it might solve some problems I've been experiencing since Win 8.1. Dear All, I've been...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 21:46.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums