Windows 10: Need Help Quick. (Black Screen)

  1.    13 May 2016 #1

    Need Help Quick. (Black Screen)


    Hello, forgive me for any mistakes as I'm hastily writing this. I am in need of urgent help. Multiple of my accounts have been hacked. So I performed a reset on my desktop. Problem is after the files have been prepared I was directed unto a menu which gave me options as to troubleshoot, restart and etc. So for some reason I acciddentally pressed restart. In which after booting up I cannot longer see the login screen. No cursor or spinning blue Windows logo. After the bios it just turns to black. Deactivating my mouse and keyboard. Need help really fast.
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,590
    64bit Win 10 Pro ver 1809 Build 17763.1 and W10 Insider Build 18252
       13 May 2016 #2

    You could try turning your PC on and off three times before it gets too far into booting process after which you should automatically be offered the recovery screen where you can reselect the troubleshooting option to reset the PC.
      My ComputersSystem Spec

  3.    13 May 2016 #3

    Sorry, I'm not that good with computers. By booting process you mean, before reaching the bios screen?

    Edit: So, what I did was press the power button, waited for 3 seconds then turned it off. Repeated that for 3 times. No such luck.
      My ComputerSystem Spec

  4. philc43's Avatar
    Posts : 3,590
    64bit Win 10 Pro ver 1809 Build 17763.1 and W10 Insider Build 18252
       13 May 2016 #4

    OK, the trick usually works, try waiting a bit longer between turning on and off so that it at least attempts to start loading windows.
      My ComputersSystem Spec

  5.    13 May 2016 #5

    philc43 said: View Post
    OK, the trick usually works, try waiting a bit longer between turning on and off so that it at least attempts to start loading windows.
    Waited until it went to the black screen. Did it 3 times. Didn't work...
      My ComputerSystem Spec

  6. philc43's Avatar
    Posts : 3,590
    64bit Win 10 Pro ver 1809 Build 17763.1 and W10 Insider Build 18252
       13 May 2016 #6

    Sorry it does not look as if this is going to work for you then. If you can boot from a CD/DVD drive you could try booting from a W10 installation disk and trying to recover from this.

    See option 5 in the following tutorial: https://www.tenforums.com/tutorials/2...a.html#option5

    If you do not have an installation disk you can download one as follows: https://www.tenforums.com/tutorials/9230-windows-10-iso-download.html
      My ComputersSystem Spec

  7.    13 May 2016 #7

    philc43 said: View Post
    Sorry it does not look as if this is going to work for you then. If you can boot from a CD/DVD drive you could try booting from a W10 installation disk and trying to recover from this.

    See option 5 in the following tutorial: https://www.tenforums.com/tutorials/2...a.html#option5

    If you do not have an installation disk you can download one as follows: https://www.tenforums.com/tutorials/9230-windows-10-iso-download.html
    Dammit, well then. Never thought I was gonna resort to that. But anyways thanks.
      My ComputerSystem Spec


 

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